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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,142)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

WeatherReady Solar Solutions

Oct 05, 2024  on Shopify

I needed some help and Maria was great, she explained the process and I felt at ease. Service was fast and professional.

Mijn winkel

Oct 05, 2024  on Shopify

Help and service from Zoe was wonderful, friendly and explained everything in great detail and helped to solve the request. 10/10 Thank you! =)

CapyCool

Oct 05, 2024  on Shopify

So happy with this app. Tried numerous similar apps, but all my research kept pointing to Dsers. Once I tried, everything was easy and smooth, and anytime I had issues or just need help/guidance, Blanca from the team was absolutely wonderful, helped me at all hours of the day and walked me through every step until the issue is sorted! I cannot recommend this app and huge thanks to the great service provided by Blanca, shes always there to help :)

The Adventures

Oct 05, 2024  on Shopify

Starting out in the drop shipping niche in Australia, has been many long hours of work and knowledge acquiring, the Australian market doesn't have very much to offer in the way of product suppliers and automated shopify apps for drop shipping in Australia that's where Dser is vital to Australian drop shippers as its platform once navigated with understanding and contacting Dser support team if required with any queries with help from individuals like Chloe from the support team working wonders with providing information on questions, additional information and guidance to changes that you can make to the navigation of the Dser platform more knowledgeable and suitable to your requirements for drop shipping in Australia. I give Dsers 5 stars for the quick response in getting issues resolved, the addition support they provide through messenger and having employees like Chole on the support team to help. :) regards Jonty.

Your Pets Wishes

Oct 04, 2024  on Shopify

Luna did an amazing job assisting me with my issue, Very knowledgeable and got everything corrected for me. Highly recommend her.

LOMIRIA

Oct 04, 2024  on Shopify

A big thank you to Chloe for her support on facebook messenger. She tried everything to solve my problem without any delay and with a lot of energy in her work. I thank her again for this! Fast, quality service.

Luxo Lumens

Oct 04, 2024  on Shopify

Super responsive agents on site, they help you with all your questions. Special shout out to Olivia, very kind and patient with me and my questions. 99% of their suppliers include VAT for EU markets and UK, sales tax on NA markets...etc. It saves you the hassle as a dropshipper. Once again, special thanks to Olivia :D

Massive Vortex Shop

Oct 04, 2024  on Shopify

Excellent customer service and patient to help with many things I was not familiar with. Aurora did a outstanding and exceptional job helping me today with order fulfillment procedures that I am new to!

Lunea Lumina

Oct 04, 2024  on Shopify

Didn't realize that Dsers has a chat button that can help me navigate and answers questions with my store orders. Very helpful

Ma boutique

Oct 04, 2024  on Shopify

j'aime le fait que l'on puisse avoir un service client 7/24 rapidement. j'ai eu un contact avec Aurora disponible et dans la volonté de m'accompagner jusqu'au bout. donc +5 pour le SAV

Yamoshop

Oct 04, 2024  on Shopify

I had Olivia as my assistant. A very nice and professional girl, she was available and helped us immediately. Thank you Olivia!

flexycharg

Oct 04, 2024  on Shopify

Tres bonne application pour automatisé les vente !! ( merci au service client en particulier Selena )

Flexiduo.se

Oct 04, 2024  on Shopify

I am super satisfied with the service I got from Vivian. She was understanding and patient with my question and made it easy to get help from customer support. To be honest - it's probably the best customer service experience I've had in YEARS. I've heard it before, that DSers have amazing customer support - and now I've experienced it too! Thanks! :)

Dom Fotin

Oct 04, 2024  on Shopify

Recebi um excelente suporte da Sandy, esteve comigo até que o problema fosse 100% solucionado. Me passou passo a passo tudo que deveria fazer, com prints de tela para tornar tudo mais fácil e ágil. Parabéns a Sandy pelo atendimente eficiente, paciente e gentil.

KaylaBeauty

Oct 04, 2024  on Shopify

Kindly resolve my store issue as soon as possible with accurate and helpful information. Thanks to the support team!

Novo Europe

Oct 04, 2024  on Shopify

Very helpful customer support! They are very reactive on any questions you have and always work hard to solve the problem. I have been dealing with Lena and that worked really well, thanks a lot! So far been best dropshipping with Dsers, highly recommended!

Mon-Gants

Oct 04, 2024  on Shopify

Un immense merci à Sans pour son professionnalisme et son engagement. Une expérience vraiment positive grâce à son efficacité et son écoute !

Blanche Family

Oct 04, 2024  on Shopify

I love the 24/7 service. They reply fast and for me the problem was solved within seconds. Thank you Isak.

Homekit

Oct 04, 2024  on Shopify

Super simple processes for dropshipping and I like the procedure. Great support (from Sans) and always available to reply and help me out with any troubles

Fashion Jewelry Workshop

Oct 03, 2024  on Shopify

Olivia, one of the support team members, was incredibly prompt and direct in resolving my issue. I highly recommend DSers, as both their app and support services are exceptional.II am very grateful for Olivia's help:)

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