I had some difficulties to connect my dsers with aliexpress but the support is really quick to answer. Really big thank to Olivia for his help during my differents issues. She has been really helpfull and fast. Thank you again

"Estou extremamente satisfeito com o atendimento que recebi do Vivian. Desde o primeiro contato, fui tratado com muita atenção, cordialidade e profissionalismo. A equipe apresentou total disposição em entender minhas necessidades e oferecer soluções rápidas e eficazes. O tempo de resposta foi impressionante, garantindo que tudo foi resolvido de forma ágil e sem complicações. Senti que realmente valorizaram meu tempo e minha satisfação como cliente. Sem dúvidas, superei minhas expectativas em todos os aspectos, e estou muito contente com o nível de serviço prestado.

Great service from Chloe, she was very quick, friendly and was able to assist with my query quickly. Using the DSER app is a very user friendly interface.

Just starting out using DSers and the customer service/help desk professionals/live chat makes the learning curve 10x easier when questions come up. Full blown out screenshots and instructions to my questions to make finding where I need to go that much easier too. Feeling super confident with their knowledgeable team. Thanks Adele, you were super helpful!

Lydia was a great help in getting me to finalise the set up of my shopify store through DSers. Guidance and assistance in finalising shipping and pricing rule really gave me the confidence to continue with my store.

Le service client est top, ils sont très réactifs et disponibles 24h/24. J'ai pu avoir quelqu'un à 23h du soir (heure française). Luna a vraiment été géniale ! Elle a pu régler tous mes problèmes j'en suis ravie !

My thanks for Glória's excellent work, She was quick and accurate with her information...excellent professional!!! Thank you

I had a problem and the customer support, it was a very friendly women her name was Maria, helped me very fast.

Thank you so much, Chloe for your prompt and helpful assistance! Your support was incredibly friendly and efficient, making the process smooth and stress-free. I appreciate your patience and clear instructions. Keep up the great work, Chloe!

La atención de Luna genial super rápida y atenta en todo momento. Resolvio mis dudas y me ayudo con la orden de compra que quería hacer por primera vez. Gracias

I contacted Dcers support about a problem with my Shopify test store. I contacted Chrissy, unexpectedly for me it was support in Russian. My problem was solved in five minutes after writing several confirmations. This is probably one of the best support I've dealt with. Thank you Chrissy.

Adele was very kind and gave me the necessary support with screenshots to facilitate the process on my questions.

Luna, muito obrigado, você foi extremamente atenciosa, conseguiu me ajudar a resolver meu problema.

Thank you so much Ms Neva for your support. i feel alot relieved after the support and i am hoping the team will respond quickly in solving the price update. thank you dsers team.

Chrissy! done a great job, very professional and quick response. resolved my doubts and issues at a good pace. my first experience and a good one. Thanks Chrissy!

I am extremely satisfied with the service provided by luna. She helped me quickly resolve an issue when cancelling an order from AliExpress to DSers, she was super patient with me and was resolved very quickly, thank you so much

I like to appreciate their customer service. They are helpful—thanks to Tiffany, who is kind and helpful. Greetings and blessings

Nice customer service with Chrissy. Does not reply in "Can" response, she do understand my questions and reply professionally.

Excellent Customer Service, but Communication Options Could Improve I’ve been using DSers for my dropshipping business, and I have to say their customer service is fantastic! The support team is very responsive and helpful, especially when it comes to resolving issues quickly. They walked me through every step of the process, from account setup to order management, and I couldn’t be more satisfied with how knowledgeable and patient they were. That being said, the only improvement I would suggest is offering more communication channels beyond Facebook Messenger. While Messenger is convenient for some, it can be limiting. It would be great to have options like live chat on their website, email, or even phone support for more urgent or complex issues. Overall, DSers is an excellent tool, and the customer service team is top-notch. Expanding their communication channels would make the experience even better!

Chrissy supported me through out all my questions about Dsers, was truly helpful and patient, great service.