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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,142)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Envo

Oct 03, 2024  on Shopify

Had an issue, spoke to Vivian from support. Great service! Immediate response with breakdown solution. Would recommend!

SquadBiker

Oct 03, 2024  on Shopify

J'avais besoin de débloquer une option d'affiliation avec Admitad, je les ai contacté par Facebook Messenger en leur expliquant mon problème. Ils m'ont répondu très rapidement et le problème a été réglé dans l'heure. Je recommande le support DSers, très à l'écoute !

Maison Fresh and Clean

Oct 03, 2024  on Shopify

Service client contacté via Messenger. Merci à Selena qui a compris ma problématique et m'a permis de la résoudre rapidement.

G.O-Jewelry

Oct 03, 2024  on Shopify

I am thrilled with the help I received, I just started my drop shipping account, and I am happy to have someone so helpful by my side. Everything was rapid and well done, and I hope more companies can make their customer service as good as this

Amazing Mall

Oct 03, 2024  on Shopify

DSers ist eine sehr gute Plattform um sein Geschäft voranzutreiben. Alles ist verständlich erklärt anhand von ausführlichen Texten oder Videos. Sollte man doch nicht weiter wissen, hilft der Support sehr schnell. Danke hier an Vivian, für die schnelle und ausführliche Lösung meines Anliegens. Vivian hat mir sehr schnell geantwortet, alle meine Fragen zur vollsten Zufriedenheit beantwortet.

MotoEmpire

Oct 03, 2024  on Shopify

Thank you Vivian for helping us in downloading the report. Thank you for the amazing customer support. Professional and reliable!

Adorn & Affirm

Oct 03, 2024  on Shopify

Sandy was very helpful in resolving my issue today I am so happy with the outcome after getting in contact. She was efficient and her problem solving skills were great as I wasn't sure if the explanation of my issue would be understood, indeed she understood and was able to provide a good solution. Thank you Sandy, I really appreciate your help. I hope I can speak to you again if anything new arises but I am sure all of the assistants are wonderful.

HOMEFOLIOPK

Oct 03, 2024  on Shopify

Awesome support from Lena! I'm a first-time user of the platform and wasn't too sure about the ordering process. Vivian patiently guided me through the process

Spooky Wooky™

Oct 03, 2024  on Shopify

Excellent Platform for Seamless Dropshipping! I’ve been using DSers‑AliExpress Dropshipping for a few months now, and I must say, it has significantly improved my dropshipping business! The integration with AliExpress is seamless, allowing me to easily find and import products, manage orders, and track shipments all in one place. One of the standout features is the bulk order processing—it saves me hours of manual work and streamlines my workflow, which means I can focus more on marketing and growing my store. The platform is incredibly user-friendly, with clear instructions and an intuitive interface that makes navigating through the various tools a breeze. I also love the automated features, especially the automatic price and stock updates, which help me stay on top of my inventory without constantly checking in. Customer support has been fantastic too! Whenever I had a question or needed assistance, the DSers team was quick to respond and resolve any issues. Their proactive approach to customer care really makes a difference. Overall, DSers has made my dropshipping business more efficient, and I highly recommend it to anyone looking to scale their store with ease and confidence!

FlipiShop

Oct 03, 2024  on Shopify

Estoy Realmente agradecida no tengo palabras , El Atendimiento la espera , la Paciencia que tiene Maravillosa me Ha dado una Gran Clase y he Aprendido mucho; le recomiendo mucho esta Aplicación y su maravilloso Personal ; Eternamente Agradecido.

Phoenix Haven

Oct 03, 2024  on Shopify

I recently had an issue while using the Dsers app, and I was fortunate to receive assistance from their customer service. Her name is Olivia, I must say, I was thoroughly impressed! The representative was not only knowledgeable but also incredibly patient and understanding. She quickly grasped my problem and provided a clear, step-by-step solution that resolved my issue in no time. What stood out to me was her dedication to ensuring I fully understood the process. It’s rare to encounter such efficient and friendly support! I appreciate the effort she put into making my experience seamless. Thank you, Olivia, her expertise and friendly demeanor made the entire process smooth and stress-free. I truly appreciate the support I received and highly recommend Dsers to anyone looking for a reliable platform!

Ruby's Retail

Oct 03, 2024  on Shopify

Very patient and informative! So helpful! No matter how long it took! Walked me through each step. I'm new at this so it was most appreciated!! I had a second interaction with Zico who was great as well! 5 stars for both helpers!!

LiiveLife

Oct 03, 2024  on Shopify

I had a wonderful experience tonight with Esfania! She was fast, extremely helpful and answered all my questions. Thanks again!

Best Space

Oct 03, 2024  on Shopify

I'm very grateful to Villanelle from customer service. Very promptly responded, always with a full answer. Helped me to solve a problem with synchronization. With such support you can not be afraid of anything and everything will be solved.

Shophakas

Oct 03, 2024  on Shopify

I am very satisfied, pleasant service system, everything happens quickly and smoothly, pleasant communication. The system itself works quickly, does not crash and everything is laid out very clearly and comprehensibly.

Shopifest.us

Oct 03, 2024  on Shopify

For customer support personnel; I just wanted to thank you for the steps you mentioned in your email. It solved a big problem since I am kind of a beginner in the drop shipping business so thanks again and keep explaining the most basic stuff whenever you can it really helps! Have a great day!

Ember Lumina Jewelry

Oct 03, 2024  on Shopify

Rfimp was quite helpful. I was showed to areas in DSers I didn't know existed until it was shown to me. Rfimp was direct to the point and quick to respond. My supplier concern was handled very well and a helpful screenshot was given to me that helped me know how to leave messages to my suppliers.

Bebe Products

Oct 03, 2024  on Shopify

Rfimp greatly simplified my supplier mapping process and eliminated the hassle of order fulfillment. His expertise made managing suppliers and processing orders from my website much easier, ensuring everything operated seamlessly. I’m grateful for his thorough guidance, steady support, and step-by-step assistance throughout the entire process.

Fast Tênis

Oct 02, 2024  on Shopify

Parabéns a plataforma Dsers, vocês dão um show no quesito Atendimento ao Cliente. Por meio da Sandy, consegui solucionar um problema técnico que sem ela não teria como resolver. Foi extremamente cuidadosa, atenta, segura e sobre fazer as perguntas certas para chegar à solução. Parabéns Dser, parabéns Sandy e obrigado!

ThiccStep

Oct 02, 2024  on Shopify

Very good plugin with a lot of potential. It makes dropshipping easier than ever. Customer service is good, also very responsive and helpful. I was able to get assistance and my questions answered and was guided through step by step. Thanks a lot Isak.

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