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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,142)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

HELLO MON BEBE

Oct 06, 2024  on Shopify

Merci infiniment pour DSERS. Il suffit juste de demander une info et ils sont là pour nous servir. service par excellence. tres satisfait.

gesundziel

Oct 06, 2024  on Shopify

I recently had the pleasure of being assisted by Zico, and I couldn't be more impressed! Zico was incredibly knowledgeable, patient, and genuinely cared about helping me find the best solution. They took the time to answer all of my questions, provided valuable insights, and made the whole experience seamless and stress-free. I left feeling completely satisfied and confident in my purchase. Thank you, Zico, for going above and beyond – customer service like yours is rare to find! Highly recommend!

Bébé En Voyage

Oct 06, 2024  on Shopify

Je tiens à exprimer ma gratitude envers l'agent qui m'a aidé sur l'application DSers. C'est génial d'avoir eu affaire à une personne réelle et non à un robot ! Son assistance a été rapide et efficace, et j'ai été très satisfaite de la qualité du service. Merci pour votre professionnalisme et votre disponibilité !

Sigma Gifts

Oct 06, 2024  on Shopify

Just when I thought dropshipping couldn't get any more complicated... my support advisor Esfania came in to save the day! She was super knowledgable and was able to answer all my questions. Providing step by step instructions complete with screenshots Esfania was able to help me understand not just my issues but the over all process involved. Couldn't have asked for a better support advisor! Thank you!

Ceinna

Oct 06, 2024  on Shopify

Villanelle helped me out so much to fulfill my order, couldn't do it without the help, best customer service experience I ever had, took so much of their time and they were there throughout the whole time

Strazza

Oct 06, 2024  on Shopify

I recently had the pleasure of using DSers and was incredibly impressed by their customer support. Blanca, a member of the support team, was particularly helpful. She guided me step by step through the website and assisted me in setting up my shipping costs. Her patience and clear instructions made the process much easier than I anticipated. Blanca was not only knowledgeable but also very friendly, which made the experience even better. I highly recommend DSers for their excellent service and their amazing team, especially Blanca!

Solvera

Oct 06, 2024  on Shopify

I was in a situation where I didn't know how to complete purchases without a shipping fee, and I was helped by Blanca who was a massive help, she told me step by step process of how to install the chrome extension and how discounts are applied when you complete orders that way. Great support team and would highly recommend!

My Store

Oct 06, 2024  on Shopify

Luna helped me this morning to figure out some issues I had. She was patient, kind, knowledgeable, and accurate with her suggestions. She deserves 5 stars!

Glitteo

Oct 06, 2024  on Shopify

Very good app, good layout, so it's easy to find everything. The assistants are very helpful. Especialy Zoe, she is very friendly and sweet person:)

My Store

Oct 06, 2024  on Shopify

Der Support war super freundlich und unkompliziert. Chrissy war sehr geduldig mit mir und hat mich Schritt für Schritt geführt bis mein Problem gelöst war. Vielen Dank für die nette Betreuung und liebe Grüße. Caro

GEN | ERA

Oct 06, 2024  on Shopify

Their customer support live chat is through Facebook Messenger however it was very smoothly. And very helpful.

Everyday Health Co.

Oct 06, 2024  on Shopify

Lucy helped me to setup things for my store by explaining every step to connect my product to Dsers. Highly Satisfied

FUSHIA

Oct 06, 2024  on Shopify

This app is best to automate dropshipping and if you face any problem, there customer support is impressive specially Chrissy

Wrap X Case

Oct 06, 2024  on Shopify

Customer service is very quick in responding to the request, I really feel comfortable dealing with Dsers.

yumerest

Oct 05, 2024  on Shopify

I can't believe how fast Isak responded! He solved several of my issues one by one in minutes. Actually the best! Thank you Isak!

illait.

Oct 05, 2024  on Shopify

Sandy was my advisor and she was a great help. It was my first order and I needed a lot of assistance. But it went well and Sandy was outstanding, not to mention very, very patient. ⭐️⭐️⭐️⭐️⭐️

Olevs Oficial Store

Oct 05, 2024  on Shopify

Raphael helped me with problems in the ordering process for the Dser extension on Google Chrome on Sunday. Support was very quick.

Hushgrove

Oct 05, 2024  on Shopify

Isak was quick and professional and helped resolve my issues with pushing products to my shopify store. Great support provided.

Anime Oasis

Oct 05, 2024  on Shopify

Had a problem and got help very quickly after I contacted support team. So im very thankfull to Rin for being kind and quick for helping and solving my problem.

Essential Choice

Oct 05, 2024  on Shopify

Extrem guter und schneller Kundenservice, sehr zuverlässig und freundlich! Kann ich nur weiterempfehlen :-)

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