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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

SightWise

Oct 25, 2024  on Shopify

Rfimp was the absolute best in understanding the questions I had and spent over 45 minutes with me working through a big milestone in with my Shopify store. Beyond patient with what felt like a million questions I asked. Thank you so much for making this so painless! I appreciate your genuine care for customers!

INDESTRUCTIBLE

Oct 25, 2024  on Shopify

Vivian was great with answering all my questions and very prompt and accurate. Thank you for helping me solve my issues so fast.

FAB-UR

Oct 25, 2024  on Shopify

The support advisor Olivia was so helpful and kind. Stayed with me the whole-time during order payment to supplier. I would not have done it without her assistance and patience. I would work with her again in future. Thank you Olivia for also providing information on the whole payment and the fulfilment process to customers receiving their orders. Thank you DSERs

My Luxe Bags

Oct 25, 2024  on Shopify

very fast and very responsive they helped me with all of my questions step by step. great customer service and was very helpful.

All State Market

Oct 25, 2024  on Shopify

I had an issue with my Shopify store, and Luna from DSers support was an absolute lifesaver! She was incredibly helpful, patient, and quick to respond to my questions. Luna guided me step-by-step through the solution, making sure I fully understood each part of the process. Her support made a huge difference, and I felt genuinely cared for as a customer. Big thanks to Luna and the DSers team for their exceptional support and for providing such a fantastic tool that simplifies dropshipping with AliExpress. Highly recommend both the DSers tool and their support team!

Looks Tooks

Oct 25, 2024  on Shopify

An agent named Chloe, He just Provide me a great service about Delivery time and product sourcing. it was worthy! Thanks a lot dsers Team, and Specially Thanks to Chloe!

The Thackeroos Plant Shop

Oct 25, 2024  on Shopify

It only took a min. to reach the customer service agent. I'm pretty sure it's a real person. And they solved my problem on the first try. Great job!

KaoLife

Oct 25, 2024  on Shopify

Very good customer support from Chrissy! Helped me solve my problem explaining everything in detail. Fast response

OptiHomea

Oct 25, 2024  on Shopify

Chrissy was very kind and professional. She answered my question quickly and perfectly. She was a great help to me today. Thanks to you

My Store

Oct 25, 2024  on Shopify

I am so excited. I had a major problem with my email being input incorrectly when I opened my store. It tooks me hours to try and figure out how to change to the correct one. I got online with GLORIA from DSERS and she took her time with me. She was the BEST person online that has ever helped me fix a problem. Because of GLORIA I am able to proceed without having to redo all my items in my store. GLORIA was amazing and I am very thankful to her.

Me & My 3 Boys

Oct 24, 2024  on Shopify

My first DSer support chat and Villanelle was amazing! It was so nice to feel like there was an real person on the other end. Villanelle, helped with my issue of a payment going through and took the time to walk me through a little "Training" giving extra info to help me understand the Process! What a surprising 1st support experience! Two Thubs up for Villanelle :)

Nimsi

Oct 24, 2024  on Shopify

I talked to Esfania, she help me directly. Im very happy that the Team has employees like her! Big Love!

Globallure

Oct 24, 2024  on Shopify

A Esfania foi muito atenciosa, e muito paciente com todas as minhas dúvidas, ela esclareceu todas e me apoiou muito. Obrigada

BikeSecuro

Oct 24, 2024  on Shopify

It was the first time I contacted Dsers customer service and the provided prompt and helpful answers. Blanca was very helpful and supportive. Would recommend!

Baby & Pet

Oct 24, 2024  on Shopify

I want to express my appreciation to Luna (what a beautiful name) She helped me this morning fulfilling my first selling products from my store. Blessings to you and to DSers. Five stars service Ps: Sorry for the late review. I was driving this morning

XevaLight

Oct 24, 2024  on Shopify

I had questions about fulfillment for orders on my store and Blanca helped me out without hesitation. I'm grateful for the professional support and guide. Thank you

how-style

Oct 24, 2024  on Shopify

It was my first time connected to the advisor and got help for what I need. I am fully satisfied with their support and I recommend everyone to use their live chat support.

ANTO

Oct 24, 2024  on Shopify

Blanca thank you so much!! i was panicking because i couldn't find a option and Blanca really helped me ty so much!

Villora

Oct 24, 2024  on Shopify

Excellent Service and Friendly Support I am absolutely impressed with the service that Dsers provides! I especially want to highlight Adele, who is always friendly, helpful, and professional. She answers my questions quickly and thoroughly, without any long waiting times. It’s truly a pleasure to work with a support team that is so dedicated and solution-oriented. Many thanks to Adele and the entire Dsers team for the outstanding service!

Ubundancy

Oct 24, 2024  on Shopify

I had a sync issue with my store and Chrissy was able to swiftly resolve the issue and explain what to look for in the future. Chrissy was a pleasure to work with. Great Customer Service!!!

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