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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,739)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Glamzes

Nov 21, 2024  on Shopify

Big thanks to the support team, especially Olivia, for their professionalism and prompt assistance! She quickly understood my issue, found a solution, and helped set everything up perfectly. It’s such a pleasure to work with such a responsive and competent team! Thank you for the excellent service!

Lilla Du

Nov 21, 2024  on Shopify

I had the pleasure of being assisted by Aurora in the chat, and the service was excellent! She was quick to understand my issue, provided clear and helpful solutions, and remained professional throughout. Aurora made the process much easier, and I truly appreciate her patience and support. Great customer service!

Yes Yar FZE LLC

Nov 21, 2024  on Shopify

Excellence, very professional people. It really relive me as beginner, whom to trust. But Dsers prove I am in right place. Thank you

Luminaire Essenza

Nov 21, 2024  on Shopify

Service client très réactif, notamment un retour très positif et qui m'as permis de régler mon problème avec Raphaël, Merci !

The Dog Face

Nov 21, 2024  on Shopify

Adele support was amazing! She quickly helped me with my issue and explained everything clearly. Her friendly attitude made the whole process so much easier. Thank you, Adele, for the great support!

SoapSaver

Nov 21, 2024  on Shopify

I just had a chat with Luna and it was so helpful for me. She was very supportive and gave some good advices, very fast and friendly. I spent to many hours with my problem in advance and with her help it was solved quickly

EuroSpeed

Nov 21, 2024  on Shopify

Great service from Raphael!! Update: Customer service is not helpful and understanding of my requests

Pet Heaven

Nov 20, 2024  on Shopify

‏Dealing with Vivian is the best. He helped me and stayed with me until my problem ended and helped me

NSFW Gear

Nov 20, 2024  on Shopify

Our business has been using DSers for over a year, and it has been an exceptional tool for managing wholesale orders seamlessly through our Shopify store. By integrating with AliExpress as our supplier, DSers has streamlined our order processing and inventory management, allowing us to focus on scaling our business effectively. The platform is intuitive, reliable, and loaded with features that make managing our supply chain more efficient. In over a year of use, we’ve encountered only one minor issue, which was swiftly addressed thanks to Vivian's outstanding support. Her professionalism and prompt resolution ensured that our operations remained uninterrupted. DSers has been an essential part of our success, and we highly recommend it to any Shopify merchant looking for a dependable solution to simplify their wholesale operations. The combination of powerful tools and excellent customer service sets DSers apart.

Fleura

Nov 20, 2024  on Shopify

Their customer care service is amazing. I got Esfania and was really patient and helpful. The app is very good and easy to use and doesn't charge anything at all.

Lycius Grove

Nov 20, 2024  on Shopify

Let me tell you Blanca from Support was amazing and very patient with my dumb learning questions and on top of that she fixed all of my problems and I would suggest anyone lucky to have her help You!

Piedra Mistica

Nov 20, 2024  on Shopify

I was experiencing issues with my orders in DSers due to a new policy in the country where I make sales. The support team was extremely quick and answered all my questions, as well as providing assistance to overcome the problem. I’m very grateful for the support and highly recommend the app.

Y’Zhara

Nov 20, 2024  on Shopify

Vivian provided outstanding customer service—she was understanding, professional, and went above and beyond to assist me. Her patience and dedication made the experience seamless and pleasant. Thank you, Vivian, for your exceptional support.

The Calc Cheat

Nov 20, 2024  on Shopify

The Best support team EVER!! Fast replies, answered all my questions. 10 out of 10, HIGHLY recommend. Thank you DSers!

Lune & Lumiere

Nov 20, 2024  on Shopify

I recently had to deal with Vivian regarding a stock synchronisation with DSers and Shopify. Even if we did not find a "classic" solution to solve it, Vivian took time to understand the problem and try his best to help me. The important thing is that, now, it works thanks to the chat i had with Vivian.

NauticaLoot

Nov 20, 2024  on Shopify

Zico was absolutely fantastic! They were patient, knowledgeable, and went above and beyond to resolve my issue. Their friendly attitude and quick solutions made the experience seamless. Shopify is lucky to have such a great support agent! ⭐⭐⭐⭐⭐

MinePixel

Nov 20, 2024  on Shopify

He usado Dsers y la verdad que la plataforma funciona correctamente, pero lo mejor ha sido la atención al cliente. En mi caso, Aurora de atención al cliente, me ha ayudado de una forma excelente, indicándome los pasos que tenía que seguir y ha estado pendiente de que solucionase mi contratiempo con un pedido. Da gusto trabajar con empresas como Dsers. 100% recomendable!

CozyCelebration

Nov 20, 2024  on Shopify

Thank you very much to Olivia for the help she gave me today. Very diligent, attentive to details, responsible and quick to respond. Thanks to the platform management for having such wonderful and responsive employees. I hope for long-term cooperation. I wish all the best and prosperity to the company.

Manay Watches

Nov 20, 2024  on Shopify

Myra was very helpful, she walk me through my problem and was never shy to provide great answers when l asked something.

Vinasco

Nov 20, 2024  on Shopify

I'd like to thank Selena who helped me today with the prayer requests that were in the wrong account. Very attentive and quick. Perfect service

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