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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,142)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

DiTutto Imports

Sep 30, 2024  on Shopify

Estou muito satisfeito com os serviços e atendimento da Dsers, em especial ao atendimento da Chloe que me atendeu e solucionou minhas dúvidas de forma rápida e eficiente. Obrigado Chloe.

Glam Baba

Sep 30, 2024  on Shopify

The support team has been incredibly helpful and responsive. They worked quickly to solve my issue and made the whole process smooth and easy. Really appreciate their dedication and professionalism!”

Little paw

Sep 30, 2024  on Shopify

Zadalam proste pytanie na czacie i uzyskalam odpowiedz szybko i bez problemu. Dzieki temu moglam wrócic do mojego biznesu zamiast rozwiazywac problem z platformą.

fabolite

Sep 30, 2024  on Shopify

I had a problem today with my Shopify store when connecting to Dsers, I contacted their support and luckily for me I got connected to Luna, I explained my problem and in a couple of minutes she informed me with the steps needed to fix my problem, and then I repeated what exactly what I will to confirm my understanding of the solution, she confirmed and I followed her instruction and in a matter of a minute I was able to log in again to my account, Luna was very helpful, supportive and she even did follow up with me to make sure that my problem is solved, thank you Luna for your amazing support.

my Pooch Gift

Sep 30, 2024  on Shopify

Chloe was very helpful and understanding when questions where asked. helped me fulfil orders. helped me understand the process very pleased with the customer service I received.

DogaPus

Sep 30, 2024  on Shopify

The integration is great, pretty simple to use but the best part is the support, they're on the ball and quick to reply. it's easy as you do it through facebook messenger.

WellShop

Sep 30, 2024  on Shopify

Gloria helped me out with a problem I had. She was very quick with response, she was nice and very helpful. I have solved my problems in less than 5 minutes. She is great!

KC Visuals LLC

Sep 30, 2024  on Shopify

Zico from the DSers support team did an amazing job with navigating me through a few processes. I'm grateful for his time, patience, kindness and teaching skills.

Harmony Haven

Sep 30, 2024  on Shopify

The support was fast and easy. Very professional and convenient. My assistant was excellent it was Wendy!

Action Outdoors Kiwi

Sep 30, 2024  on Shopify

I recently had the pleasure of receiving assistance from Aimee through the Live Help portal, and I couldn't be more satisfied with the experience. Aimee was knowledgeable, incredibly responsive, and patient in addressing my concerns. She took the time to understand my issue fully and provided clear, actionable solutions. The chat interface was user-friendly, making it easy to communicate in real-time. Aimee's professionalism and dedication to helping me resolve my issue truly stood out. It’s refreshing to receive such excellent support when navigating challenges. I highly recommend utilizing the Live Help portal, especially if you can work with Aimee. Her exceptional support made my experience smooth and stress-free!

Thelilhaven

Sep 30, 2024  on Shopify

Absolutely amazing service I couldn’t ask for more they guide step by step with lot of patience excellent service there is still good people out there.

Sudeyo

Sep 30, 2024  on Shopify

I had a very big problem late at night. Bianca solved the problem and I am very grateful. Thanks so much

Orenica IT

Sep 30, 2024  on Shopify

Villanelle from DSers customer service is amazing, she unblocked a problem I had for weeks in 5 minutes. DSers is the best platform for dropshipping on Shopify in 2024!

TrendyStok

Sep 30, 2024  on Shopify

Blanca was an absolute lifesaver in helping me with DSers and AliExpress integration! She answered all my questions quickly and clearly, making the process so much easier. Her expertise and guidance were spot on—couldn't have done it without her!

Vista Market Place

Sep 29, 2024  on Shopify

Very smoot and easy to navigate, the customer care service is superb, reached out to vannielle an agent of them and she helped me out with ease thanks alot Dsers for making the journey of dropshipping so easy to you

The Avid Adventurer

Sep 29, 2024  on Shopify

I have found using DSers a very useful app for my Shopify store. Whenever I have come unstuck whilst using the app their online assistance is excellent. I have learnt how to use the app a lot more successfully thanks to Esfania

IZEAU

Sep 29, 2024  on Shopify

Great application and very responsive customer service. Thanks to Lucy for her work and for bringing me her solutions quickly.

Printili

Sep 29, 2024  on Shopify

Amazing Support Team. I had pleasure getting first hand help from Blanca as new to Dsers. She had shown great patience in responding my every naive question and guided me through on each and every step. It's amazing experience.

Simple Mondo

Sep 29, 2024  on Shopify

Blanca was the best today, she quickly respond to my problem. I'm still learning and she was very patient and caring.

KummerKürbi

Sep 29, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ Amazing Support from Villanelle! I had a complicated issue with my DSers account, and Villanelle was an absolute lifesaver! She was incredibly patient, professional, and handled everything with such efficiency. Not only did she understand my problem right away, but she also walked me through the solution step by step, making sure I fully understood. What stood out most was her commitment to resolving the issue. She went above and beyond, ensuring everything was working perfectly before closing the conversation. Villanelle's support was exceptional, and she truly exceeded my expectations. DSers is lucky to have someone like her on the team! Thanks again, Villanelle!

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