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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,142)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Ma boutique

Sep 26, 2024  on Shopify

I had a hard time to connect on dsers due to technical issue. I sincerely appreciate your help Raphael and Celia, one of the best customer support assistants. They quickly resolve the issue and i can connect it on my shop now. Thank you for your time, the chat was very professional and helpfull. You are the best. Thanks for your patient..

VR Attachments

Sep 26, 2024  on Shopify

I am very satisfied with the costumer service given to me by Celia from the support team. I had a huge problem but i got the help i needed quickly and precisely. Very pleased with the experience.

ChoppedShop

Sep 26, 2024  on Shopify

maria from customer service was above and beyond on helping me and may she help others along the way

Ryans Archive

Sep 26, 2024  on Shopify

I would recommend Dsers-AliExpress to anyone as it’s a great service and I am super pleased with layout and the service I get for my store and the help centre was on point and thank you Celia for your assistance today

Vitrine Plaza

Sep 26, 2024  on Shopify

I received such an awesome customer service! They guided me in every step and I had no issues to use the app. Thanks a lot!

Enagua Mart

Sep 26, 2024  on Shopify

Excellent Customer Support! I had an issue with the pricing on my store, and I reached out to DSers for help. The support team was incredibly responsive and efficient. They quickly identified where the problem was and resolved it in no time. I truly appreciate the prompt assistance and the professionalism shown throughout the process. DSers has proven once again to have outstanding customer service, and I highly recommend them!

GoGrabStore

Sep 26, 2024  on Shopify

I thought I had a problem with my order not showing up on the system but I just had to change the store but didn't realize that it was there on the first place, thanks to Zina today I have no questions and no problems left, love the costumer service and the application itself. Perfection!!!

KigurumiDOJO

Sep 26, 2024  on Shopify

I had some issues with the account set up and process but I has been quickly resolved by the support team. Thanks Rfimp for the support. I love this app.

My Store

Sep 25, 2024  on Shopify

Vivian helped me make sure my account was properly linked to my store. I am new at the process, so chatting was very helpful. Thank you!

Vagalume Store

Sep 25, 2024  on Shopify

Vivian clarified a question I had about product synchronization through Facebook Messenger. I got my answer in less than 2 minutes.

i9f Modern

Sep 25, 2024  on Shopify

I would like to appreciate good icustomer service from Myra, i couldn't expect such a customer service, the customer service was so cooperative and kind to every question i asked. I give five star.

American Team

Sep 25, 2024  on Shopify

agradeço imenso o apoio da assistente Vivian que resolveu minha dificuldade com rapidez e eficiência.

Ma boutique

Sep 25, 2024  on Shopify

Wonferful experience with Adele that help me so much to solve so many problems. I tried different dropshipping platforms and it's the first time someone help me so fast !!! Thanks again Adele really appreciate.

Kodiak's Bear Cave

Sep 25, 2024  on Shopify

I'm new to the dropshipping sene so of course I have question luna was great she answered everything and helped me get up and running looking forward to working with Dsers and hoping to have a long relationship with the team thank you so much Frank Madison

Portable Cure™

Sep 25, 2024  on Shopify

I am very satisfied with the service that was given to me by Chrissy from the support team. Helped ease my mind from the problem I was being faced with. Very helpful in my situation.

ADZ Shopping Store

Sep 25, 2024  on Shopify

Excelente servicio brindado por Chloe, muy rápido el servicio! Me encantó como me resolvieron los problemas que estaba teniendo. Muchas gracias

Riya's shoppe

Sep 25, 2024  on Shopify

I had an excellent experience with Chrissy. Chrissywas incredibly patient, knowledgeable, and went above and beyond to resolve my issue quickly. Chrissy friendly and professional attitude made the entire process smooth and stress-free. Thank you, Chrissy, for your outstanding support!"

Good Pet Buys

Sep 25, 2024  on Shopify

The customer service is phenomenal. Chrissy was able to assist me immediately and updated me on the challenges. Very knowledgeable and thorough.

MagiKroken

Sep 25, 2024  on Shopify

Customer Service Review: Zina I recently had the pleasure of interacting with Zina during my support request, and I couldn't be more satisfied with the service I received. From the moment I reached out, Zina was prompt, professional, and incredibly friendly. She took the time to listen to my concerns and thoroughly understood my issue. Zina was patient, explaining every step of the process in a way that was easy to understand. I appreciated her attention to detail and willingness to go the extra mile to ensure my problem was resolved. Not only did Zina provide a solution, but she also offered helpful tips to prevent the issue from happening in the future. Her positive attitude and commitment to customer satisfaction truly made a difference in my experience. Overall, Zina exemplifies what excellent customer service should be. Thank you for your help, Zina!

PavisMarket

Sep 25, 2024  on Shopify

Interlocuteur très sympa et disponible, il a résolu mon problème avec du professionnalisme. merci a l'équipe Dsers

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