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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,142)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

RadiantExclusive

Sep 23, 2024  on Shopify

Quedé impresionado por el servicio de Jesse tan rápido y me rompio mis esquemas dando el 110% en su respuesta, y ¡en español! Lo agradezco mucho, creo que la conexión humana es básica en este servicio.

LUXURIOUS CHARM

Sep 23, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ Fantastic Support from Isak at DSers! I had an incredible experience with Isak while integrating my orders through DSers. He was quick to respond and provided clear, step-by-step guidance, making the entire process smooth and stress-free. His expertise in helping me link my Shopify and Etsy stores with DSers for seamless order management was invaluable. Isak went above and beyond to ensure I understood how to manage and fulfill my orders, which has saved me a ton of time. I couldn’t have asked for better support, and I highly recommend DSers, especially with help from Isak!

robustandrustic

Sep 23, 2024  on Shopify

Isak at support did an amazing job, very quick and fast when answering my questions and did a great job with step by step screens shots wow! amazing guy and service!

Royal Relógio

Sep 23, 2024  on Shopify

Jesse efetuou um ótimo suporte! resolveu meu problema com agilidade e praticidade! obrigado pelo serviço!

ASTRAL W NOBLE

Sep 22, 2024  on Shopify

Vivian helped me out with setting up the app, was very fast and helpful; with easy screenshot followup steps

FAINACASE

Sep 22, 2024  on Shopify

The app is amazing and the support is so helpful, Vivian helped me to clarify how to add new variants, thanks!

Rest Sanctuary

Sep 22, 2024  on Shopify

Wow! Vivian was great. She helped me with the DSERS/Aliexpress app. She was so patient and helpful. I had problems with my account signin, ordering, with payment. She helped me resolve everything. She was so patient. We were online almost an hour, yet she patiently took me through each step. I'm new at this so I really appreciated her kindness. Thank you.

Unilo

Sep 22, 2024  on Shopify

Excellent service client ! L'application fonctionne parfaitement et répond à tous mes besoins.Je recommande vivement !

KitKatz

Sep 22, 2024  on Shopify

Selena was very kind and patient as I obviously had no clue what I was doing. She walked me through it step by step and even gave me screen shots to show me:)

Phoenix Haven

Sep 22, 2024  on Shopify

"I recently had the pleasure of interacting with the customer service, and her name is Myra, and I must say it was an outstanding experience! The representative was incredibly helpful, patient, and attentive to my needs. She went above and beyond to ensure all my questions were answered and provided clear solutions to my concerns. Her professionalism and friendly demeanor made the process so much easier. I truly appreciate the excellent service and will definitely recommend this company to others!"

ShadWear

Sep 22, 2024  on Shopify

I am extremely satisfied with the service provided by Vivian. she helped me quickly resolve an issue when importing products from AliExpress to DSers

PET JOY GIFTS

Sep 22, 2024  on Shopify

HI, I have just started with DSers and I had a question about my first order. Selena was very helpful, she explained what the issue was and checked the details and updated my account and explained what I need to do next time, she was helpful and professional and efficient - I am liking DSers :)

Ma boutique

Sep 22, 2024  on Shopify

Je suis véritablement satisfait de la réactivité du support clients Dsers, je m'explique : J'ai pris contact avec Rin sur Messenger pour un paramétrage que je ne pouvais pas réaliser par moi-même (je vous passe les détails). Rin a effectué ce paramétrage après notre échange et la confirmation de ma part par mail au support. Résultat, en moins de 10 minutes mon soucis était traité et je peux désormais continuer à avancer. Excellent support clients, excellente expérience même si on préférerait ne pas avoir à solliciter le service et pouvoir se débrouiller par nos propres moyens, quand il n'y a pas le choix, ça ne rigole pas ici =)

Pets-Favourite Brush

Sep 22, 2024  on Shopify

I have been using the DSers app for several months now, and it has significantly improved my dropshipping experience. The app is user-friendly, efficient, and has helped streamline many of the processes. Today, I encountered an issue, and I must highlight the outstanding support I received. Raphael, one of the customer support assistants, went above and beyond to help resolve the problem. His dedication and commitment were truly impressive. It's reassuring to know that the app not only performs well but also has a reliable and responsive support team to assist when needed.

My Store

Sep 22, 2024  on Shopify

Helpful team, its a bit hard to understand everything by yourself so the team support is great. Sandy is super helpful

Squeaky Pals

Sep 22, 2024  on Shopify

I'm loving this app! It's very easy to use and import products to your store. I highly recommend it.

I'll do it my way

Sep 22, 2024  on Shopify

Jesse was super helpful, answered million questions and guided me through each and every step I needed support with. Highly recommend, great customer service

Shop Naiviv

Sep 22, 2024  on Shopify

Thank you so much Holly for all of your help with placing and remapping my first order with DSers! I really appreaciate your patience, knowledge, kindness and expertise. You're awesome!

Princesa Encantada

Sep 21, 2024  on Shopify

Great app, everything working fine for a few months now. And great support from Blanca, she helped me with product migration feature.

Goodies Electronics

Sep 21, 2024  on Shopify

Thank you to Bianca and the Team for supporting me with some Tech issues. Very quick and very patient service

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