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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,363)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

KK FASHION PLACE

Nov 07, 2024  on Shopify

Sandy was quickly, concise yet thorough!! I appreciate her answers that got right to the source of my questions and screenshots to direct me with no confusion. Sandy you are a credit to Dsers. Thanks.

Yvonne’s Unique Gifts

Nov 07, 2024  on Shopify

I would recommend this app to anybody who needs help. Lydia help me professionally, very knowledgable and courteous.

TheFrenchCare

Nov 07, 2024  on Shopify

Celia au support est franchement parfaite merci beaucoup, efficace et juste parfaite, a réglé un problème que j'avais depuis 2 jours en 5 min.

Kolibri Kinder

Nov 07, 2024  on Shopify

Lydia has helped me quickly with a problem that I couldn't solve within 2 hours. Thank you very much Lydia! I'm prone to ask again for help.

Maiki & Co.

Nov 07, 2024  on Shopify

Great customer service!! The representative (Celia) responded very quickly and handled my issue very professionally and solved it within minutes. Thank you team!

Flenum

Nov 07, 2024  on Shopify

RFIMP exceeded all my expectations! The service was top-notch, and they went above and beyond to ensure everything was perfect. They were professional, responsive, and attentive to every detail. I couldn’t be happier with the outcome, and I highly recommend RFIMP for anyone seeking exceptional quality and a seamless experience. Thank you for the fantastic service!

Diva's Shop

Nov 07, 2024  on Shopify

Hi Sans from DSers was very helpful. He explained the entire process to me and answered other questions I had. Great job!

Velora

Nov 07, 2024  on Shopify

The support team is great; Sandy, specifically, was excellent! I was having trouble fulfilling an order, and she helped me. She walked me through everything step-by-step, answered all my questions, and made sure everything was set up perfectly. Thanks to her, I got my order sorted out without issues. Super grateful for her support, it made things so much easier!

ZhimatangDiy

Nov 07, 2024  on Shopify

I am really surprised to get Mr. Sans' quick reply to my e-mail this morning and his answered my questions very friendly, professionally, which makes me very happy. I personally I do not think I can find a better one than DEser to cooperate with. I will share more with pleasure after our delivery is finished soon. Thank you again Sans!

Sexy Nails By Yeny

Nov 07, 2024  on Shopify

RAPHAEL, SUPER AMABLE HONESTO PACIENTE,ES UNA PERSONA MUY inteligente Y PROFESIONAL MUCHAS GRACIAS X TU GRAN AYUDA.

Gear Xscape | Adventure Awaits

Nov 07, 2024  on Shopify

I was having an issue finding a supplier for a product, Sandy went above and beyond to help me. She not only found me a seconday supplier, but she also added it and set it up for me.

Dream Market Point

Nov 07, 2024  on Shopify

El servicio al cliente fue muy bueno. En el Chat me atendió Rin y fue amable, rápido y preciso solucionando mis inquietudes.

KallaTech

Nov 07, 2024  on Shopify

Great app for drop shipping and customer service is lightning fast so great for anyone dipping their toes into drop shipping. I enjoyed my conversation with Rfimp he helped me with my issues.

furrnish

Nov 07, 2024  on Shopify

I had issues with orders syncing to my AliExpress account for payment/fulfilment and reached out to customer service shat. Vivian answered almost immediately and has patiently guided me through, as well as troubleshooting on her end - 64 minutes later and we're working again perfectly!! Super happy with the service, and although I was nervous at first, she's put my mind at ease. Big big thank you and five stars to Vivian!

A Dink & a Kiss

Nov 07, 2024  on Shopify

Vivian from support was extremely patient with my questions and very helpful. She answered all of my concerns and got me on my way. Thanks Vivian!

Street Script

Nov 07, 2024  on Shopify

Myra answered all of my questions clearly, and continued to guide me step-by-step for a couple of hours. While I'm sure it must have been frustrating, she was nothing but helpful and kind. I hope to get Myra everytime, as she made my day and helped me abundantly all in one chat. Thank you Myra! Best customer service ever!

Sport Amateur

Nov 06, 2024  on Shopify

I received an order in my Shopify store but the spplier does not exist knowing that I am a beginner with Shopify but thanks to the help of Krystal and the advice he provided me I managed to place my order with another supplier. Really excellent service and good support. thank you Krystal

sometica

Nov 06, 2024  on Shopify

I had been struggling with an email issue on Dsers for a long time, so I finally reached out to customer service. It turned out to be one of the best decisions I made. Luna, the representative who assisted me, was incredibly patient and provided clear, professional guidance. His responses were quick, and he helped me fully understand and resolve the problem. I never expected such outstanding support—Luna and the Dsers team truly exceeded my expectations. I’m deeply grateful for his help and dedication. It was an amazing customer experience!

myloveglobal

Nov 06, 2024  on Shopify

24/7 hour live support is very good i am statisfied with service of dsers and i special thanks to person who help me in just few min

MEMECOCO

Nov 06, 2024  on Shopify

I had the pleasure of working with Chloe from the DSers support team, and I couldn’t be more grateful for her assistance. From start to finish, Chloe was not only knowledgeable but incredibly patient and kind, guiding me through each step with clear and concise instructions. Her professionalism and quick responses made the whole process seamless and stress-free. It’s rare to come across customer service as exceptional as hers, and I truly felt valued as a customer. Thank you, Chloe, for going above and beyond – your support made a real difference, and I look forward to continuing to work with DSers!

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