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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,735)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

High Society

Oct 24, 2024  on Shopify

Lydia helped me out big time with using DSers and helping me fulfill an order. I am new to dropshipping and this is the support I needed to get on my feet and figure this out. Linda is the type of people that make customer service support simple and easy. Thanks again!

Sturdy Store

Oct 23, 2024  on Shopify

Rita was who I dealt with and she was great! She helped solve the problems I was having and was very polite while doing so. Thank you!

Official Z-Comfort

Oct 23, 2024  on Shopify

Great for beginners, especially because they have 24/7 support! Rin and Bianca should get raises! quick to answer and send lots of helpful screenshots.

Iggy Jay

Oct 23, 2024  on Shopify

Sans was AMAZING!! Patient, fast, understanding and kind. Really couldn't ask for more. Thank you!!

Anillo Antiestres Clarinova

Oct 23, 2024  on Shopify

Super service client réactif à n'importe quelle heure. J'ai eu un souci à 23h30 et mon problème a été résolu rapidement. Merci Rin pour la réactivité !

Smoky Protea

Oct 23, 2024  on Shopify

I just talked to Sandy after I spent two whole days with Shopify support and they could not resolve my issue, Sandy got me up and running within 3min. THANK YOU!

My Store

Oct 23, 2024  on Shopify

First and foremost, I believe the customer service is top tier and it's no like other. They're fast and committed to bring in the best possible service to you. You can learn fast from them and the customer service team will make you intrigue and comfortable to ask them questions about dropshipping and in general. I 100% recommend.

T700 Paddles

Oct 23, 2024  on Shopify

Sandy was very helpful with solving a problem I had when trying to get the app set up. Great service.

My Store

Oct 23, 2024  on Shopify

I have issues with my pricing rule settings which makes my product cost very high. but i was given a help by sandy, she's so brilliant she helped guide me thru the process, all was updated and okay. I am so pleased with her help.

Theresia Tiger

Oct 23, 2024  on Shopify

Ich hatte noch keinen Verkauf bisher aber bisher erleichtert es mir einiges und ich bin sehr zufrieden auch mit dem Kundensupport!

KLIWOO

Oct 23, 2024  on Shopify

Vraiment un grand merci a TERESA pour sa réactivité, son soutien, son aide claire et précise et sa gentillesse !

Candeluna

Oct 23, 2024  on Shopify

The staff is very supportive, and Villanelle has been excellent in helping me identify and clearly answer all of my questions. However, the integration with Tmall is not yet fully developed, which means dropshippers cannot directly contact Tmall suppliers—something I find a bit inconvenient

PupPuzzle™

Oct 23, 2024  on Shopify

Worked with Villanelle today! Great experience! Dived deep into my problem and provided me steps to solve it. Very fast and quality service!

Charlotte K Store

Oct 23, 2024  on Shopify

I had the best experience. Blanca was kind and helpful. She answered to all questions I had in a very professional way. Thanks, Blanca!

MY-KALU

Oct 23, 2024  on Shopify

Blanca is very friendly and helpful. She helped me a lot with my questions and always answered me quickly. You need people like that in customer service.

Takeaway

Oct 23, 2024  on Shopify

I just spoke to one of the support staff named Blanca and she was able to help and answer every inquiries that I got. I was also informed that the currency in the "Find Supplier" page cant be changed. Anyhow, even though she can't express "emotions" as a chat support because I know thats going to be reviewed by a QA or her supervisor but she was good with her job. SALARY RAISE FOR BLANCA !!!! HHAAHAHAHAHHAHAHA

LORENZI

Oct 23, 2024  on Shopify

Blanca provided the fastest help I've ever experienced! I had an issue, and she resolved it within seconds. Her support was quick, efficient, and incredibly helpful. Absolutely top-notch service!

Mallqaat

Oct 19, 2024  on Shopify

to be honest for customer support Lydia was helping me and this was one of the fastest replies I got so far comparing it to other companies, also it was straight forward and helpful, appreciate your assistance!

BIOGIFT GLOBAL

Oct 19, 2024  on Shopify

Agradeço ao suporte que me ajudou a compreender a plataforma um pouco mais. Em especial a atendente Vivian

Skar Luxe

Oct 19, 2024  on Shopify

Fast reply from Aurora (costumer service) on messenger. My issue was solved in minutes after I reached out to them!!

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