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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

The Marvel Store

Jun 13, 2024  on Shopify

I had a fantastic experience with Celia from the DSer customer support team. She was incredibly helpful and guided me through the entire process with patience and expertise. Celia addressed my concerns promptly and efficiently, resolving my issue to my complete satisfaction. Her friendly demeanor and professional approach made the whole experience seamless and stress-free. Thank you, Celia, for your outstanding support!

The Guardian Shoe

Jun 13, 2024  on Shopify

I worked with Lena and she was extremely helpful! Very knowledgable and I hope I get her the next time I have an issue.

MeGlede

Jun 12, 2024  on Shopify

Talked with "Vivian" and he helped me with syncing DSers and Aliexpress very fast. he was friendly and great to talk to

Pretty Plaza

Jun 12, 2024  on Shopify

I would like to share my previous experience with Mr Chris from Dsers team, he was very proactive and helpful in a very short time he described to me how to solve my issue in my account while pushing few products separatly to Shopify. Chris is a good example of hardworking agent and has all it takes to be promoted and help exceed customer expectations just like he did with me. Good work Chris and thank you once again. All the best

sefiahair

Jun 12, 2024  on Shopify

Isak was the best with me. He replied so fast with the better solution of my problem. I am very satisfied with the app & support :)

TechyTools

Jun 12, 2024  on Shopify

Wendy's customer service was excellent - quick, professional, and very helpful! My issue was resolved promptly and kept me informed throughout.

Coveted

Jun 12, 2024  on Shopify

Wendy from DSers was very helpful. She asked on all my questions very quickly and with care. She also helped me to resolve a technical shipping issue. Thanks!

Joippe

Jun 12, 2024  on Shopify

definitely very helpful and would recommend Blanca from DSers. explained everything we needed really well. great service

Gold Life Fitness

Jun 12, 2024  on Shopify

Thank you for always being there and ready to help people out, great app, great team, the best. Blanca took care of all my problems. I highly recommend this app

Mytimyts Beauty and Fashion Corner

Jun 12, 2024  on Shopify

For some reason, my order for my customer has not been places, Blanca helped me out to retrieve it. She is very helpful. Thanks Blanca

belluxo

Jun 12, 2024  on Shopify

Fui atendido pela Krystal e ela foi muito atenciosa comigo, se esforçou muito para resolver o meu problema. Nota 10!!!

Prime Shop

Jun 12, 2024  on Shopify

Krystal muito obrigado pelo atendimento. Sempre aborda os clientes de forma amigável e acolhedora. Amei seu atendimentos de forma rápida e eficaz.

SUMM'R SUNGLASSES

Jun 12, 2024  on Shopify

Aurora était réactive claire et m'a très bien expliqué mon problème. Je recommande !! Elle est très gentille, et j'ai pu résoudre mon problème rapidement. Merci encore Aurora :)

SportCarry

Jun 12, 2024  on Shopify

The session with Vivian was great. She took care of my problem right away . The solution was easy to follow it worked. I appreciated the help DSers help was great not to have to wait for answers. Thank You

Aruna Importados

Jun 12, 2024  on Shopify

Muito bom o atendimento, colleen me atendeu e resolveu o meu problema rápido e com muita gentileza e atenção.

Momostrore

Jun 12, 2024  on Shopify

Eu gostei muito do atendimento, a atendente Sandy não desistiu de mim e do meu problema até resolver, recomendo!

Jomfe Shop

Jun 12, 2024  on Shopify

I loved the help they gave me to upload the products to TikTok, they were very patient with me, I am new to this and I feel very good about using this service because they give you the help you need.

Magcubic

Jun 12, 2024  on Shopify

Myra has been an absolute lifesaver for me! She was incredibly knowledgeable and efficient in helping me solve my problem. Her dedication and expertise made the process smooth and stress-free. I highly recommend her services to anyone looking for top-notch support. Thank you, Myra, for your exceptional assistance

EE-Shortz

Jun 12, 2024  on Shopify

Vivian is the one who supported me the whole process that I was stuck, the service delivery was very percise and fast, for me this is one of the best customer service that a company could offer to the customer. Highly recommend the app and shout out to Vivian for helping me so much

DokiDokies

Jun 12, 2024  on Shopify

This is my first placing an order through DSers and I was so confused on where to go or how to do it and Vivian was very helpful and guided me step by step on how to place the order for my customers.

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