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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

SOVERYVOGUE

Jun 09, 2024  on Shopify

Rita was fantastic, she resolved my issue within less then 5 minutes, she is an asset to the team, thank you once again Rita for your quick response and all your help.

My Store 1

Jun 09, 2024  on Shopify

Customer service is Great! Aimee replied in seconds, she answered all my questions, and she helped alot! Thank you DSers for this service Thank you Aimee! Note: I saw some few bad reviews before about price changing which me afraid a little bit, but after I checked the app, I believe people are not aware that many items have "welcome deal" which means the first time you buy the item you will have a big discount but the 2nd time it will much expensive so we just need to see the original price when pricing our products

Posturaly

Jun 08, 2024  on Shopify

Awesome app. Many thanks to Ralla who supported all my queries promptly and i can now focus on my business freely

NUEFUZ

Jun 08, 2024  on Shopify

I was so stress with AutoDS customer service. I wasn't treated well. I then decided to learn more about Dsers as it is also a great fulfilling platform as I already have suppliers. Before I sign up, I jumped on messaging support via Facebook, Ralla has been absolutely amazing, went into greater details for me. It has been extremely helpful, especially for someone who is in researching and starting up pace for the business, Ralla has been very patience and understanding. I now considering jumping into upgrading with a bigger plan, so I can connect multiple stores with Dsers and start hitting the ground running. Thanks for your great support :)

Nailspire

Jun 08, 2024  on Shopify

The customer service Ralla is SUPER helpful to assist me in setting the process and very patient answering my questions It saved me tons of time to address the problem. I highly appreciate the customer support team from Dser

SpiritGuidanceCrystals

Jun 08, 2024  on Shopify

The service representative Celia has a very good attitude. She immediately resolved my issue and responded very efficiently. This app is very user-friendly.

PupAya

Jun 08, 2024  on Shopify

Rfimp was impressively quick, helpful, and polite in their service. They not only addressed all my concerns but also provided detailed screenshots to guide me through the solutions. My issues were resolved within minutes, thanks to their thorough and courteous support!

zeshopp

Jun 08, 2024  on Shopify

Aimee resolveu meus problemas obrigado nota 10 . O que mais se destaca é o excelente suporte ao cliente. Sempre que tenho uma dúvida ou encontro um problema, a equipe DSers responde rapidamente e é extremamente prestativa.

FurFree

Jun 08, 2024  on Shopify

I had contact with Aimee. Super nice and helpful. She helped me find a solution to my problem super quick! Very ahppy with the service.

Pires Imports

Jun 08, 2024  on Shopify

Stopping by to thank Cherry for his service, he served me very well with complete attention and is a very professional customer service, thank you very much

GabeeLy

Jun 08, 2024  on Shopify

Estou amando demais o app DSers, muito funcional e o suporte é simplesmente incrível. Responde rápido e segura na nossa mão ate resolver o problema. Falo isso porque hoje foi a primeira vez que precisei de ajuda com o app, e o assistente Sherry foi muito atencioso comigo e me ajudou demais. Muito grata!

Exorion

Jun 08, 2024  on Shopify

Villanelle helped me resolve my problem quickly. She was patient, attentive, and pedagogical, teaching me to master a solution that will be useful to me in the future! Thks a lot !

Le pro du jardin

Jun 08, 2024  on Shopify

Un grand merci Adele pour ton soutien. Elle a su bien répondre et résoudre mon problème sur DSer.

Xodigoods

Jun 08, 2024  on Shopify

lily is great she helped me fast my order was not showing up in dsers she helped me perfectly thank you

Trendy Tags Store

Jun 08, 2024  on Shopify

I am incredibly impressed with Dsers' customer service, especially Adele! She is exceptionally responsive, ensuring that all my queries are addressed promptly and thoroughly. Adele is not only highly knowledgeable but also genuinely helpful and courteous. Every interaction with her has been a positive experience, with solutions provided efficiently and effectively. Her dedication to customer satisfaction is truly commendable. Dsers has set a high standard for customer service, and I couldn't be more pleased with Adele's support!

Iggy’s

Jun 07, 2024  on Shopify

Rfimp, took fast and spotless care of my question, what I thought was going to be a nightmare resulted in a sweet dream, painless and effortless and accurate. Loved it. Just hope can be multiplied it a million times.

Zoo Bestie Shop

Jun 07, 2024  on Shopify

A really nice support team which gave me the exact answer which I needed. I had the chance to chat with Sherry and we managed to figure out my case in minutes. The app also provide a good solution for any dropshipping business.

alorelledecor

Jun 07, 2024  on Shopify

I've had an excellent experience with the platform so far. Whenever I encounter an issue, even if it's something I caused myself, the support team is incredibly fast and clear in their responses. I especially want to thank Blanca, who provided outstanding service and resolved my problem within minutes.

Brilla Jewels

Jun 07, 2024  on Shopify

I wanted to express my sincere gratitude for the excellent service provided by Vivian. I am extremely satisfied with the assistance she provided. Dedicated and patient enployee like her are rare to find..Vivian stood by me for hours just to ensure everything worked fine. Thank you so much. You are highly appreciated. The Dsers support is the best out there.

GUARDIANHUB

Jun 07, 2024  on Shopify

I am incredibly grateful to RITA for their prompt, compassionate support during a challenging time. Their expertise and kindness made a significant positive impact on my situation.

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