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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Glamour Weaves

Jun 15, 2024  on Shopify

Aurora was very helpful. I was having issues pushing items to my store, and she walked me through the resolution efficiently and courteously. I give her 5 stars. Thank you for assisting me with this issue.

Obsession Beauty

Jun 15, 2024  on Shopify

Eu estou muito satisfeita e recomendo 100% esta aplicação. Agradeço o Ivan pelo seu profissionalismo e sensibilidade. Ajudou-me a resolver meu bloqueio na minha loja. Muito obrigada

DigitalTechGadgets

Jun 15, 2024  on Shopify

Agent Jacinta was very Professional Helpful, and Patient. She answered all my questions and was detailed and informative. 5 Stars. Delighted Customer.

CIRQLE

Jun 15, 2024  on Shopify

Great, easy to use app! Experienced a minor issue and Lydia responded to me right away and solved the problem in 1 email. Great service!

My Store

Jun 15, 2024  on Shopify

Needed help with removing 2something on my account and maria sorted it out for me in seconds!! thank you again maria great help

My Store

Jun 15, 2024  on Shopify

I had a quick question, so I jumped on Messenger for the live chat support, the representactive who helped me did an excellent and professional job with ansering my questions about some of the features of their pricing plans, which I think their small limitation of multiple platforms on the advance and pro plans takes a few of points off Dsers overall score. But their Messenger chat support was great. 5-stars to the representactive who helped me.

Furrykittypuppy

Jun 14, 2024  on Shopify

I should mention my great experience through their customer service specially Blanca to help me find out about the usage of Dsers app. They responded to me quickly and solved my issues. I think it is the best app. I recommend it.

WellnessGadgetsHub

Jun 14, 2024  on Shopify

Very knowledgeable and fast assistance. For one minute I thought I was talking to a bot :-). Awesome service to resolve my issue. Worth every penny.

InkyStaff Tattoo Supply

Jun 14, 2024  on Shopify

Recently, I encountered an issue and reached out to customer support. The manager named Ralla provided me with exceptional service. She responded to my request very quickly, and throughout the interaction, she was courteous and professional. Ralla explained the solution to my problem very clearly and thoroughly, which helped me resolve the issue with ease. Thanks to her support, my problem was resolved in no time. I am completely satisfied with the service and want to express my gratitude to Ralla for her excellent work. If you have any questions or issues, I highly recommend reaching out to her.

My Store

Jun 14, 2024  on Shopify

Krystal is an absolute angel who helped me achieve my goal this lady helped me for 4.5 hours straight with my struggles of creating an affiliate account and I highly recommend using this app more than any

Body To Build

Jun 14, 2024  on Shopify

I would definitely recommend this app and Maria was extremely helpful with answering my questions, thank you so much

GVI Store

Jun 13, 2024  on Shopify

Olá eu quero dizer que estou satisfeita com o atendimento e o suporte da Dsers especial a atenção do atendimento do Rafael. Foi muito paciente e atendeu todas as minhas necessidades e dúvidas. Desde já agradeço . E muito importante esse suporte e incentivo da parte de vocês nesse início.

Shakeadoodle

Jun 13, 2024  on Shopify

Had real issues today on my store Shakeadoodle - Rin the customer support contact was truly amazing, helped me to get through the issues and was so patient, as I did find it very confusing. Rin is an asset to your company, and great customer service I would not hesitate in recommending Rin and DSERS, helping me so much this late evening in the UK. Wishing you all continued success and thanks again

Kosmos Express

Jun 13, 2024  on Shopify

thank you for help you 5 stars =) I was having problems , and you helped me solve them. thank you so much

StellaTots

Jun 13, 2024  on Shopify

Sandy has been super helpful and quick in understanding and solving my problems. Really appreciate the quick turnaround and friendliness of her service.

UNYQUE TREASURES

Jun 13, 2024  on Shopify

Rin was the best, I was so confused with many of the settings, I'm new to drop shipping and RIn help me step by step on how to set up the selling of the products and the price for sale with pictures and text using the chat app. I was really please with the costumer service provided it to me. Thank you Rin for all your help.

Loja Claire Brasil

Jun 13, 2024  on Shopify

Achei ótimo o suporte do app, hoje precisei de suporte, fui direcionada para o Messeger, e a Sherry me atendeu super bem! Sherry está de parabéns. :)

Spautico

Jun 13, 2024  on Shopify

I needed help with an item and Lucy was superb with her customer service, problem got sorted straight away

Diamant Rói

Jun 13, 2024  on Shopify

o suporte é muito bom. falamos pelo aplicativo menssager e tive todas as questões respondidas. a única coisa que não achei bom foi o caso do aplicativo suportar a TEMU mas, ainda assim sermos impossibilitado de fazer o drop devido as politicas da temu em que possivelmente os nossos cliente receberam as embalagens com a logo da temu. nesse caso na minha opinião faz faz sentido ter a temu aqui. do resto tudo muto bom.

Vitalocare

Jun 13, 2024  on Shopify

Zoe helped me out and answered my questions just perfectly using screenshots and guided me through the process. Very quick respond and super friendly support!

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