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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Aline Store

Jun 25, 2024  on Shopify

O problema que eu vinha tento foi resolvido graças ao exelente trabalho do suporte feito pelo Sr Isak, fica aqui meus agradecimentos.

Dock House

Jun 25, 2024  on Shopify

Great app and the support is amazing. Wendy took her time to help me very kindly. I'm very satisfied.

Gala Shop

Jun 25, 2024  on Shopify

Isak was very patient and helpful with my issue today. He was able to guide me through the process and gave me some very helpful tips. I really appreciate all the help he provided to me. Very professional and courteous!!!

LUXARA

Jun 25, 2024  on Shopify

I worked with Sherry, what responsiveness and efficiency on her part, thank you very much for the professionalism

Studio AMBA

Jun 25, 2024  on Shopify

I had an issue with Dsers, and I wanted to contact the Customer services by chat to be reassured about my Orders. Lucy reached out very quickly and explained very clearly what is my solution. I am 100% satisfied of her great work !!

My Store

Jun 25, 2024  on Shopify

I have used Dsers in the past and its been an amazing service for adding products to my Shopify stores. The other day I wanted to remove my old stores from DSERS but couldn't manually do it, so I contacted customer support and Vivian helped me manually remove them. She was extremely kind and caring. 5 stars for DSERS and 5 stars for customer support.

Mango Galaxy

Jun 25, 2024  on Shopify

Excelente apoyo técnico por parte de holly, mucha paciencia y profesionalidad para alguien que está aprendiendo a usar la herramienta.

O'Shoppe

Jun 25, 2024  on Shopify

I had some problem logging into my Account and seek help from the DSers Support Team and Krystal attended to me. She was very helpful and solved my problem in 2 minutes, thank you very much. So far, with my experience dealing with LIVE Chat etc, DSers ...

Matteo Rossi

Jun 25, 2024  on Shopify

I worked with Chrissy today to help fulfill my order throughout Aliexpress made the impossible come true thanks to Chrissy, hope to see you wear Matteorossi clothes!

SmartEzys

Jun 25, 2024  on Shopify

Hi..~ I'm a beginner creating a dropshipping site. It may seem easy to experts, but there are things I don't know well. I asked for help on DSERS customer service messenger. Expert Lily responded with such concise and clear answers, and even showed a video of the solution, that I am 200% satisfied. I've been struggling with this issue for two weeks, but today I'm so happy... thank you, Lily~~

Brawns & Brains

Jun 25, 2024  on Shopify

Got a very thorough analysis with Ralla today regarding issues with my orders from India. Safe to say, we came to the conclusion that the issue was not inherently connected to the DSers app, but rather Shopify itself.

Hallyu Street

Jun 25, 2024  on Shopify

Thanks to Villanelle and Sherry for her service, was very good resolution of my problem. I love to use the app since Oberlo disappeared... Only con is when you're doing seo, have to take a subscription for a way better products management. Other than that, use it, you won't find any better than this app ^^

Novea Living

Jun 24, 2024  on Shopify

I needed help mapping a new supplier to my store and Ivan from DSers was super helpful and showed me exactly how to do it. And then checked to make sure I had done it correctly. Easy and effective help!

DashBars™

Jun 24, 2024  on Shopify

lily was amazing, she helped me mapped my new supplier successfully, she was fast and handle everything very well!

Noble Sleep

Jun 24, 2024  on Shopify

I recently had an issue with my order ad reached out to customer service for assistance. Chrissy was the one who helped me, and I couldn't be more pleased with the experience. She was incredibly friendly, patient, and efficient in solving my problem. Thank you, Chrissy, for your outstanding service!

Fleece Chic

Jun 24, 2024  on Shopify

Colleen at DSers did a good job. She assisted me right away and worked with me to find a way to achieve what I wanted. A+!

RevSpire

Jun 24, 2024  on Shopify

I recently had the pleasure of getting help from Olivia from the DSers support team, and I couldn't be more satisfied with the assistance I received. She was swift with her troubleshooting and got my questions answered fast!

Gavio

Jun 24, 2024  on Shopify

Venho compartilhar minha experiência recente com DSers porque solucionou facilmente meu problema de forma rápida, incrível. Entrei em contato em contato com o suporte dos DSers pelo chat do Facebook. Vivian me atendeu muito bem e solucionou meu problema em questão de minutos, me surpreendeu de uma forma positiva

Vel-Mar Online Shop

Jun 24, 2024  on Shopify

I was just starting to use this plugin right now after some failures with others ones. Colleen was very kind and helpfull and help me with my subscription and some questions. I hope that I made the great choice and that I will not need to change it. Thanks

DP Sales & Service LLC

Jun 24, 2024  on Shopify

The customer service on this app is AWESOME! Vivian went above and beyond to help me understand the issue I was having. Still learning about the rest of the app, but if this is any indication of the rest of the app, I can't wait!

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