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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Nylongerie

Jun 19, 2024  on Shopify

So far, our experience with DSers has been better than with any other drop-shipping extension on Shopify. The software is free of bugs, intuitive to operate and has all the features we need to manage products and orders. As a result, we actually never need to contact customer service to date - until today. And there too, the experience was excellent: fast and competent. I want to give a special shout-out to Blanca - who was very efficient, fast and friendly! Thank you!

saint.

Jun 19, 2024  on Shopify

Très bonne application, un indispensable pour votre boutique Shopify, un gain de temps phénoménal, support client instantané, merci Sherry c'est impressionnant.

Geek Guys Promoções

Jun 19, 2024  on Shopify

Realizei minha primeira venda no drop e ainda estava um pouco perdido no que deveria fazer. Abri um chamado e fui atendido rápidamente pela Blanca que me prestou um ótimo suporte! Em questão de minutos resolveu meu problema.

WellnessWholesome

Jun 19, 2024  on Shopify

Very good service. Thank you so much. Villanelle helped so fast and I really did not do anything. I hope every service can work like this.

Zumlee

Jun 19, 2024  on Shopify

Really good service and very fast . In Seconds response from customer support. Thank you very much team and especially Blanca. Haha great support thank you Blanca

Modish Living

Jun 18, 2024  on Shopify

I had an issue with the app, and Rin was incredibly helpful. They quickly understood the problem and resolved it efficiently. Their expertise and prompt assistance were much appreciated. Highly recommend!

OlyNederland

Jun 18, 2024  on Shopify

My product did not work in first case, but Sandy helpt me within 5 minutes to fixt it. I was busy with this for 5 days straight and she managed to fix the settings within minutes. HERO!

Global Strike

Jun 18, 2024  on Shopify

I was having issues with importing products, Vivian gave me a suggestion and I will continue my search for different products that are eligible for dropshipping. Thanks Vivian

lojadesejofeminino

Jun 18, 2024  on Shopify

Dsers makes the job much easier. I needed help with a supplier on Tmall and Colleen was very friendly and helpful. It has a perfect service! And I can definitely recommend Dsers to all shop owners! Thank you so much.

Mels Spot

Jun 18, 2024  on Shopify

Was worried that I was making mistakes. Jumped on DSers chat and Villanelle was fantastic she gave me all the information i needed super fast, checked my orders.. She made me feel at ease as I first timer Thanks Villanelle such great service

Checkout Fitness

Jun 18, 2024  on Shopify

Vivian was helping me today I had numerous questions in catching up with DSers the app and the plugin. Since I had not been on in a long while. She provided me with full details on how to fix all my questions with screenshots and helpful texts. I highly recommend. I've used DSers many times and this was great! DSers is a simple way to organize your dropshipping business and fulfill orders.

Heracles

Jun 18, 2024  on Shopify

Sherry did an amazing job in solving my issue. All I did was send her a screen shot of my problem and she knew exactly the link I needed. Sherry is the gold standard of customer service!

KAEDE GARDENS

Jun 18, 2024  on Shopify

The customer service was quick and efficient. I spoke with Blanca who was great! I really recommend asking any questions you have.

Premier Shopping Mall

Jun 18, 2024  on Shopify

Had an issue that I couldn't fix myself and within minutes (took me longer to log into Facebook) I had the answer and Isak fixed it for me. 100% professional and 100% satisfied

Nextlvlshop

Jun 18, 2024  on Shopify

Gerne! Hier ist eine super Bewertung für Chrissy: Ich hatte das große Vergnügen, Chrissy als Onlinehilfe in Anspruch zu nehmen, und ich kann sie nur wärmstens empfehlen! Von Anfang an beeindruckte mich Chrissy mit ihrer Professionalität und ihrem umfassenden Wissen. Sie hat ein bemerkenswertes Talent dafür, komplexe Themen klar und verständlich zu erklären, und sie nimmt sich immer die Zeit, sicherzustellen, dass ich alles verstanden habe. Chrissy ist äußerst geduldig und freundlich, was die Zusammenarbeit sehr angenehm macht. Egal, welche Fragen ich hatte, sie war immer bereit, mir zu helfen und Lösungen zu finden. Ihre Fähigkeit, sich in meine Lage zu versetzen und meine spezifischen Bedürfnisse zu erkennen, hat den gesamten Lernprozess erheblich verbessert. Dank Chrissy habe ich enorme Fortschritte gemacht und fühle mich viel sicherer in dem Bereich, in dem ich Hilfe benötigte. Ihre Unterstützung hat meine Erwartungen bei weitem übertroffen, und ich bin unglaublich dankbar für ihre hervorragende Arbeit. Wenn Sie nach einer kompetenten, engagierten und einfühlsamen Onlinehilfe suchen, dann ist Chrissy definitiv die richtige Wahl. Ich kann sie ohne Vorbehalte weiterempfehlen und freue mich auf die weitere Zusammenarbeit mit ihr! Vielen Dank, Chrissy, für Ihre herausragende Unterstützung!

Zone Solution

Jun 18, 2024  on Shopify

I was served by Dsers CS Agent : "Ralla " I gave her 5 Stars for the proffessional services, she was very helpful, patient and resolve my issue in few seconds and also gave me other keys in case I will have problems in the future... I hope that the majority of their collegues have the same talent ... Sincerely Zone Solution

Bèl Cheri

Jun 18, 2024  on Shopify

Highly recommend, my customer service representative Lily was great helped me with each step of the process and was very patient.

Moby Dicas

Jun 18, 2024  on Shopify

Excelente atendimento, muito profissional, Colleen...muito obrigado por resolver meu problema. Obrigado!

Vania

Jun 18, 2024  on Shopify

I was really stressed as I couldn't find my way around completing an order on DSers. Luckily Jacinta came to the rescue! Jacinta was quick to respond, knowledgable and very polite. Thanks a lot Jacinta!

We Have It All

Jun 18, 2024  on Shopify

I worked with Olivia today to help me with adding a new supplier for dropshipping. It took a while, but in the end the supplier was added and I was able to process the order from a customer. She was very helpful and patient with me and walked me through everything step by step. She also assisted me with fixing my account information to show the correct name and email for my account. I could not have gotten through this process without her assistance. Thanks so much Olivia. Great Job and great customer service. I hope to work with her again if needed.

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