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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Noble Sleep

Jun 24, 2024  on Shopify

I recently had an issue with my order ad reached out to customer service for assistance. Chrissy was the one who helped me, and I couldn't be more pleased with the experience. She was incredibly friendly, patient, and efficient in solving my problem. Thank you, Chrissy, for your outstanding service!

Fleece Chic

Jun 24, 2024  on Shopify

Colleen at DSers did a good job. She assisted me right away and worked with me to find a way to achieve what I wanted. A+!

RevSpire

Jun 24, 2024  on Shopify

I recently had the pleasure of getting help from Olivia from the DSers support team, and I couldn't be more satisfied with the assistance I received. She was swift with her troubleshooting and got my questions answered fast!

Gavio

Jun 24, 2024  on Shopify

Venho compartilhar minha experiência recente com DSers porque solucionou facilmente meu problema de forma rápida, incrível. Entrei em contato em contato com o suporte dos DSers pelo chat do Facebook. Vivian me atendeu muito bem e solucionou meu problema em questão de minutos, me surpreendeu de uma forma positiva

Vel-Mar Online Shop

Jun 24, 2024  on Shopify

I was just starting to use this plugin right now after some failures with others ones. Colleen was very kind and helpfull and help me with my subscription and some questions. I hope that I made the great choice and that I will not need to change it. Thanks

DP Sales & Service LLC

Jun 24, 2024  on Shopify

The customer service on this app is AWESOME! Vivian went above and beyond to help me understand the issue I was having. Still learning about the rest of the app, but if this is any indication of the rest of the app, I can't wait!

johnny musicc outlet

Jun 24, 2024  on Shopify

sao os melhoreno suporte nao tinha achado isso antes muito satisfeito #jota fiuza a atendente sandy foi top em me ajudar e explicar tudo com muita dedicaçao.

Saratily

Jun 24, 2024  on Shopify

Rin did a great job in helping me, and so far my DSers experience is going pretty smoothly, thank you.

Fluffy Adventures : flauschiges Abenteuer | alles was man brauch Shop

Jun 24, 2024  on Shopify

Wendy from the Dsers support team has been absolutely amazing! She was incredibly competent, polite, and patient throughout our interaction. Wendy took the time to thoroughly understand my issue and provided clear, step-by-step solutions that resolved everything completely. Her helpful and friendly demeanor made the experience even better. I highly recommend Dsers support because of dedicated professionals like Wendy. Thank you for all your help!

Beautivibe

Jun 24, 2024  on Shopify

I worked with Jesse, what responsiveness and efficiency on his part, thank you very much for the professionalism

Evolut

Jun 24, 2024  on Shopify

I was having trouble with price change in Dsers and Ali, Blanca helped me just in a moment. Great thank you dear Blanca.

Pedacinho de Gente

Jun 24, 2024  on Shopify

Meu problema foi resolvido, atendimento excelente. Atendente muito paciente e educado. Muito satisfeita.

lhenkiro

Jun 24, 2024  on Shopify

The girl from the support team who helped me, Villanelle, was great! She solved my problem quickly :)

Grater Gaming

Jun 24, 2024  on Shopify

I am working with Zoe to help me navigate DSers and how to contact suppliers. I am new to this and after hours of trying to figure it out myself i finally reached out and luckily got Zoe to help me. They have been very helpful and thorough with detailed instructions on my concerns. Very responsive. Thank you

VeryVip.it

Jun 24, 2024  on Shopify

Ero completamente senza conoscenza dell'utilizzo della piattaforma mi sono rivolto al servizio assistenza su Messanger per chiedere informazioni e istruzioni sull'utilizzo di DSers mi ha tempestivamente risposto l'operatore Vivian mettendosi subito a mia disposizione e con tanta pazienza, competenza e professionalità mi ha dato tutte le informazioni di cui avevo bisogno, oltre a fornirmi le istruzioni dettagliate per poter cominciare a lavorare chiarendomi tutti i dubbi e rispondendo a tutte le mie domande inviandomi screen dettagliati grazie di cuore Complimenti. oggi 25 Giugno 20245 mi sono rivolto nuovamente all'assistenza dove mi ha risposto l'operatore Sandy molto preparato competente e davvero professionale e molto paziente mi ha risolto il problema dei prezzi e dato consigli sulle impostazioni grazie e complimenti.

Stellar Vision

Jun 23, 2024  on Shopify

i worked with Vivian today and i had issues with my orders. Vivian walked me through and guided me patiently. Really thankful for her guidance and patience

CleanStream

Jun 23, 2024  on Shopify

Colleen from dsers was very helpfull, i had an issue with my account and helped me sort it out with a matter of seconds. Great work!

Luminex

Jun 23, 2024  on Shopify

Colleen was absolutely fantastic! She responded promptly and efficiently helped me find a solution to my problem. I really appreciate your assistance, Colleen—thank you so much!

MODA

Jun 23, 2024  on Shopify

Vivian from the customer suppor helps me a lot to solve my issue. She was patient solving the problem. Highly recommend!

Bold 13 Designs

Jun 23, 2024  on Shopify

Thanks Raphael, you were really made my day by making everything clear for me. I truly appreciate all of your help.

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