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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Kawaii Slippers

Jul 01, 2024  on Shopify

Villanelle was a great help in getting my orders fulfilled. Big thanks and shoutout to Villanelle. :) Should get a raise!!!!

L'accroche Manteau

Jul 01, 2024  on Shopify

Today Marry help me for the first time and solve my problems really quick. She was really professionnal and kind. She saved my day. Thank you for this good service.

VEAUTY

Jul 01, 2024  on Shopify

WOW! Their customer service is a different level. Special thanks for Blanca for doing so much to help me. I left Zendrop due to poor customer service, and with Dsers it is night and day. Literally every single question Blanca helped me and even did a lot of it for me, this is exactly what you need as a new drop shipper, 100% support. So happy I switched

Babymomjoy

Jul 01, 2024  on Shopify

Je suis extrêmement satisfaite du service client de DSERS. Leur réactivité est exemplaire, et ils font preuve d'une patience remarquable. Chaque interaction a été marquée par leur aimabilité et leur professionnalisme, ce qui rend l'expérience client vraiment agréable. Merci à toute l'équipe pour leur soutien constant et efficace !

My Store

Jul 01, 2024  on Shopify

I recently received my first order and I was worried that I wouldn't be able to synchronize the product correctly, it happened, I made a mistake.... After contacting support I got an instant response and help, I am very happy with the service! You are cool, thanks for your work)

The Er'Vie Shoppe

Jun 30, 2024  on Shopify

There was a n issue with the products loading and while the support team was working on the issue Selena provided exceptional customer service e by giving me clear direction on how to look for the products I wanted to add to my store

Perfect Petporium

Jun 30, 2024  on Shopify

Jacinta helped me fix a fulfilment problem I was having. She was very nice and made sure that all my questions were answered.

Reviews Hyz

Jun 30, 2024  on Shopify

“Muito obrigada pela sua dedicação Chloe em resolver meu problema. Sua competência e comprometimento são admiráveis.”

IrisArmband

Jun 30, 2024  on Shopify

I needed help with payment and setting up my account. The customer support called Vivian helped me for over an hour to set everything up and stayed by my side the whole time. I really apprechiate the help!

LuzBoreal

Jun 30, 2024  on Shopify

Really very satisfied with the support. I had a problem and they solved it in minutes. Also, very friendly and attentive agents.

HubKitch

Jun 30, 2024  on Shopify

Vivian is the best at helping with problems. She solved my problem quickly and even advised me on how to improve some order automation processes. Thank you Vivian!

Farlane

Jun 30, 2024  on Shopify

I had some problems with linking DSers to Aliexpress, Sandy had been most helpful and patient with understanding the issues and solving the problems. She has all my problems resolved, what a relief. Thank you very much.

Angel Messenger Store

Jun 30, 2024  on Shopify

Sandy was great! I couldn't get into my account, and Sandy helped me to recover my password. I am surprised by the high quality customer service on a free account. (I honestly thought my account was done for.) Thank you, Sandy. :)

PRABELLAMULHER

Jun 30, 2024  on Shopify

Suporte bem eficiente. Atendimento humanizado, direto ao ponto me mostrando a solução do meu problema. Recomendo a Dsers e seu suporte.

June Store

Jun 30, 2024  on Shopify

I have a problem with my connect account between Dsers and Shopify , because it's connected with my inactive account and I can not to fix it, so I decided to reach out to Dsers' support via Facebook messenger. Raphael was kindly to help me to fix that problem, and now I can do anything after that. So I want to thanks for Raphael and Dser's support very much

My Store

Jun 30, 2024  on Shopify

Great app, fast reply thru messenger on facebook. Got what I was looking for. Recomended! Thanks to Isak.

Armbandoase

Jun 30, 2024  on Shopify

Thanks to Wendy, my two problems were resolved very quickly and easily today. You can be very satisfied with this customer service. Gladly again and again.

Water gun

Jun 30, 2024  on Shopify

I had the pleasure of using AssistantOnline, ISAK helped me, an excellent assistant, guiding me step by step to solve all my difficulties. and I can only express my utmost satisfaction with the service offered. This assistant demonstrated truly exceptional availability and competence, resolving my doubts.

Magari Jewelry

Jun 30, 2024  on Shopify

Great assistance from Isak, very quick replies and attentive. Enjoying the app, making things allot easier.

CAA GLOBAL STORE - Todos los derechos reservados

Jun 30, 2024  on Shopify

This is the second time I have used the support services and this time I was assisted by Blanca, from the DSers support team, who was very attentive and kind, helping me resolve all conflicts involving the integration of Aliexpress with one of my stores. Congratulations to Blanca and thank you for everything!

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