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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

My Store

Jul 11, 2024  on Shopify

ThankYou! Neva provided outstanding support with Dsers. Her expertise and quick responses made everything easy. Highly recommended!

Nikki St. Fleur

Jul 11, 2024  on Shopify

I was so happy to click on the message tab, someone joined in less than a minute. All of my issues were resolved in minutes. I highly recommend you click on the message tab someone like "Rfimp" will be happy to help answer your questions.

Bora-Comprar.com

Jul 11, 2024  on Shopify

Rfimp (em jul/24) fez um ótimo trabalho, em meu primeiro atendimento de suporte técnico via troca de mensagens com a Dsers, sabe muito bem as telas do APP Dsers e resolveu rapidamente o item que eu precisava, eu agradeço muito. Rfimp (on Jul/24) did a great job, in my first technical support service via exchange of messages with Dsers, he knows the Dsers APP screens very well and quickly resolved the item I needed, I am very grateful.

bonbop

Jul 11, 2024  on Shopify

Today I was passing with a problem upon processing an order to my store, but everything changes when I contacted Rfimp, really helpful and fast. Rfimp is really a professional one who helped me step by step in Dsers orders.

All Kindz of Merch

Jul 11, 2024  on Shopify

I am new to this dropshipper and came up with a problem I couldn't resolve for a few hours. I contacted DSers customer support where Aimee helped me. She was able walk me through the issue and resolved it with ease. I HIGHLY recommend their customer service if all are like her.

Pangama Jewelry

Jul 11, 2024  on Shopify

I am sharing my experience with Aimee it was superb. Very helpful and fixe d all of my issues. Thank Aimee!

Finleycrest

Jul 11, 2024  on Shopify

Vivian from the DSers support team was fantastic! She promptly addressed my questions about image editing and even submitted my request for an eraser function to their technical team. Excellent service and very helpful. Highly recommend!

Wanderlust Wellness Wonderland

Jul 11, 2024  on Shopify

Selena was up early with me helping me get rid of some duplicates. She was quick and knowledgeable. I appreciated her time.

ideentrend

Jul 11, 2024  on Shopify

Vivian ich habe wegen einem Problem beim Anmelden mit dsers mit Vivian geschrieben, ich bin super zufrieden und das Problem wurde sofort gelöst. Sehr freundlich und kompetenter Kundendienst. Vielen Dank.

RELEASE THE KRAKEN COFFEE LLC

Jul 11, 2024  on Shopify

Great App and customer service team was wonderful helped me out and was quik and responsive -thanks again “Selena”

Fairy Moss Dolls and Collectables

Jul 11, 2024  on Shopify

Im new to dropshipping and find at times it can be overwhelming! Being beyond frustrated one evening, I contacted support. I am absolutely blown away by the extreme patience and completely AMAZING step by step walk through that Wendy provided. Being new, it took me a long time to grasp what she was explaining and she stayed with me on live chat for HOURS until my issues were resolved. I do not personally know Wendy but she could not have been more perfect! A million stars for her!!!!

Kobi Mart

Jul 11, 2024  on Shopify

very nice app, basic user get all the features needed for 100% free, even in free version support is so nice, it took literally under 2 minutes to connect and even resolve the issues thanks to support person 'Raphael' this was my first real order. looking forward.

Monteiro Pros

Jul 10, 2024  on Shopify

adorei o atendimento, eu que sou completamente leigo e estou começando a zina foi muito atenciosa e teve muita paciência comigo, adorei o atendimento dela foi perfeito alêm de me ajudar a resolver o meu problema...

Accros Canins

Jul 10, 2024  on Shopify

Hello I had a problem finding information on the DSERS website and RFIMP helped me find it. The response was swift. Thank you!

My Store

Jul 10, 2024  on Shopify

Great Chat Support! I had a great experience with chat support. The staff member was helpful, patient, and quick to solve my issue. They were clear and friendly, making the whole process easy. I'm very satisfied with the help I received. Highly recommend! Milena

Web Deals

Jul 10, 2024  on Shopify

Newbie here Colleen was amazing she new exactly what to do with my issue this morning. I was thinking how to down load all these products into my store one by one. LOL she save my life to night now I can go to bed know this will be easy pzzzz. Thanks again Colleen keep up the excellant customer service it mean alot to me. Thank you

Kanyika

Jul 10, 2024  on Shopify

Great platform. Great Customer from Colleen, 10/10 with quick respond time. Great platform for product fullfilment.

Amarix

Jul 10, 2024  on Shopify

I needed help and a member of staff named Vivian helped me with my product mapping, Very helpful 5 stars

Miss Bliss

Jul 10, 2024  on Shopify

The attendant Vivian was great. She answered very quickly and tried to help. One of the problems was solved, the other I think is a Shopify problem, because everything appears correctly in DSers.

Feinli

Jul 10, 2024  on Shopify

Had some trouble with changing shipping details, and I contacted DSers support with Selena— she helped me resolved it very quickly! Easy step by step instructions to solve the problem with instant responses. 5 stars!

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