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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

maru-shop

Jul 15, 2024  on Shopify

This was the first time I used it and I could not get it right. But thanks to Chrissy's support, I was able to solve the problem successfully! I will be able to use DSers with confidence in the future!

Phantom Chic

Jul 15, 2024  on Shopify

After reaching out to another support site, I was so relieved when Chrissy took her time to figure out a solution. She provided me with exactly what I needed and is extremely knowledgeable of the Dsers platform as well as Shopify. I am so grateful.

Skinny Goose

Jul 15, 2024  on Shopify

Chrissy was patient, kind, fast and knowledgeable! For a first time store creater/ owner I have some difficulty managing when I hit a road block. Although, Chrissy was to the rescue and her efforts are greatly appreciated.

NewInov8

Jul 15, 2024  on Shopify

Since I started with DSers‑AliExpress Dropshipping is been uphill, your great customer service and all the improvement had make my job easier to manage my stores and continue growing. thank you for the support and lets continue working together.

The Best Store

Jul 15, 2024  on Shopify

As Always, Dsers's Ivan helps with anything we need to get back up an running in the correct direction, thank you!

Sereni Cycle

Jul 15, 2024  on Shopify

Thank you Maria for your help !!! I had a problem on stock synchronisation ahd she helped to solve it

FANAMERCH

Jul 15, 2024  on Shopify

Nice app, well built and very active support team, I stumbled across Tiffany and she handled my issues very professionally and quickly. I could only recommend the app !

Redimo

Jul 15, 2024  on Shopify

I got help from Maria with a fulfillment problem. She answered me REALLY fast and fixed the problem in less than 2 minutes. REALLY great customer service, I'm satisfied :)

CeeLDesigns

Jul 15, 2024  on Shopify

I have been dealing with your staff member Maria and I wish I could rate her 10 stars! Maria has been extremely helpful and very patient with me as I navigated a big problem I had created with some orders. Maria was very friendly, knowledgeable and professional in her manner. I can not thank Maria enough and her performance has been outstanding!

Chatmasté Zen

Jul 14, 2024  on Shopify

Thank you so Much Aimee for your quick service, I appreciate. I wanted to confirm if it was normal not to have received an email confirmation when I registered. Everything is fine.

Glowing Hat

Jul 14, 2024  on Shopify

Today I worked with Aimee and it was a wonderful experience! She was very helpful and guided me through the process reassuring me that there would be no troubles, Aimee was extremely patient and considerate, I hope to work with her in the future if I ever need help again!

Lucky Layne

Jul 14, 2024  on Shopify

I will start by saying "Thank You Blanca!" I appreciate your patience! Thank you for your extremely clear help! Wish all customer service was this good!

Pet-Master

Jul 14, 2024  on Shopify

i had a manipulation with two shopify account and one of it i was deactivated, so i thought my import list and all open orders will lost BUT BLANCA, thank you a lot dear, you really halp me, and save my nerve cells

SpinePrime

Jul 14, 2024  on Shopify

Sherry was really helpfull. Every question was solved quickly and in point. I recommend the app and this fellow person :)

PadPlace

Jul 14, 2024  on Shopify

its a first time i contacted with the support and i got answer in 1min and it was very helpful. Thank you very much!

Juicy Jive Hub

Jul 14, 2024  on Shopify

Blanca was just amazing, great, helpful and very attentive. Very helpful and solved my issues with no problem at all. always great to have someone give a helping had with no issues.

Taggytech

Jul 14, 2024  on Shopify

Toller Service. Sehr kompetente Mitarbeiter. Blanca hat mir wirklich sehr geholfen und dafür bin ich sehr dankbar.

premier pets

Jul 14, 2024  on Shopify

worked with zoe she helped me with my problem and together we were able to solve the problem thanks zoe much appreaciated

Breeze Volt

Jul 14, 2024  on Shopify

I had a fantastic experience working with Blanca at Dsers. She was incredibly helpful and knowledgeable, providing excellent customer service. Blanca's prompt responses and professional attitude made the entire process smooth and efficient. Highly recommend her support!

AriaSports.

Jul 14, 2024  on Shopify

I would like thank Chloe and Blanca for the pleasant conversation yesterday and the great help. I hope to always have a such great help and support on my side. I look forward to further developments and work together. The problem was resolved very quicly and easily.

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