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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Equi Delta

Jul 06, 2024  on Shopify

Blanca was very helpful with me. I´m satisfied with her service, shes smart, and have patience with my limitations. I had a hard time Processing an customer order, that I messed up. Now I know how to Confirm an Awaiting Order and pay the supplier, for the customer to get the product as faster as possible. All Thanks to Bianca, Shes more than a sweetheart. She's fantastic!

Brawns & Brains

Jul 06, 2024  on Shopify

Got a very thorough analysis with Ralla today regarding issues with my orders from India. Safe to say, we came to the conclusion that the issue was not inherently connected to the DSers app, but rather Shopify itself. 07.07.24: Got more help from Selena today where I had issues with updating the order number due to the account being connected to another email. Very simple and straightforward answers from Selena, with precise guidance through pictures.

Fire Shop

Jul 05, 2024  on Shopify

muito grato pelo suporte, atendimento 100% eles fazem de tudo pra ajudar o proximo, ate agora ainda nao achei um melhor que eles!

TheRegalAve

Jul 05, 2024  on Shopify

Zina was amazing! she was able to help me solve my problem right away. She was also very kind and positive:)

Gabiru Shop

Jul 05, 2024  on Shopify

Excellent option for dropshippers. Always well attended by Aimee with quick tips and good solves for any problem!!!

RippleSportz

Jul 05, 2024  on Shopify

I just started using this app. So far customer service has been great. Aimee help me set up some confusing parts of the app around pricing rules. I highly suggest watching they're helpful videos.

The Beauty Palace

Jul 05, 2024  on Shopify

I absolutely love Dsers. My helper Zina was very welcoming and quickly helped me solve my problems. I definitely recommend

Levantere

Jul 05, 2024  on Shopify

The support of Dsers is amazing specially on chat, Just spoke with one of the support team called Aimee.. She fixed all my issues really fast and she is really professional and supportive .... her support deserves 5 star

Skull Noise

Jul 05, 2024  on Shopify

im just starting out DSers, i was stuck on an issue on DSer, a customer support name "RFimp" helped me with the issue, now im gonna try to start building my site and products

suneharaj

Jul 05, 2024  on Shopify

Aimee has really helped me today! She was very helpful and patient with me and walked me through everything step by step. Aimee was super helpful and patient! Highly recommend her and her expertise!

Hewa

Jul 05, 2024  on Shopify

Tollen Service. Bietet mir genau das was ich brauche, und hat einen hervorragenden Kundensupport via Live-Chat. Würde mich für die Zukunft freuen, wenn "Colleen" mich in Zukunft betreuen kann, bei Hilfe.

SHEGER

Jul 05, 2024  on Shopify

I had a fantastic experience working with DSS, especially with Vivian's assistance. Her response time was incredibly fast, and her explanations were clear, patient, and attentive. I am genuinely grateful for her help, which went above and beyond my expectations, assisting me with 100% dedication.

ShopDivers

Jul 05, 2024  on Shopify

Spoke to Vivian and helped me with different problems i had, i never had such a quick and positive way of solving problems! Thank you Vivian

ClickFrenzyEmporium

Jul 04, 2024  on Shopify

I wanted to express my gratitude for the exceptional support I received from Aurora at DSers. She was incredibly helpful, knowledgeable, and patient while addressing my concerns. Aurora went above and beyond to ensure I had a positive experience and resolved my issues promptly and effectively. Her outstanding customer service truly made a difference, and I deeply appreciate her assistance. Thank you, Aurora, for your dedication and excellent support!

Borcelle Tech

Jul 04, 2024  on Shopify

Colleen provided great support. He not only answered my questions clearly and professionally but also provided me step by step how to use DSers better. Thanks Colleen for your great help.

SHOP VIRTUA

Jul 04, 2024  on Shopify

Olá boa noite, gostaria de avaliar meu ótimo atendimento via chat. A atendente Lydia, é uma ótima profissional, conseguiu ligeiramente resolver o meu problema. Créditos a ela.

Real Dope World

Jul 04, 2024  on Shopify

I like the fact that they respond on time and they provide help, especially Lydia; I appreciate hard workers like myself. I strongly recommend it!

Relaxed Attire

Jul 04, 2024  on Shopify

DSers have a fantastic service as soon as you called them they will there for you i was lucky to have TEFFANY on line she helped all the way .

EastwoodGrove

Jul 04, 2024  on Shopify

I recently had the pleasure of working with Rita from the DSers support team, and I couldn't be more satisfied with the assistance I received. Rita was incredibly helpful in resolving a glitch on my DSers account very quickly and efficiently.

My Store

Jul 04, 2024  on Shopify

I recently started setting up my dropshipping online store using the DSers app, and I am thrilled with the experience so far. The app itself is incredibly user-friendly, making it easy to import and manage products from AliExpress. However, what truly sets DSers apart is their exceptional customer service. I encountered an urgent issue with importing products, and I was quite stressed about it. Fortunately, Maria from the support team responded very quickly to my request for help. She was incredibly kind and patient, guiding me through the troubleshooting process step by step. Thanks to her expertise and swift assistance, the issue was resolved in no time. Maria's dedication and professionalism were truly impressive. She not only solved my problem quickly but also made sure I understood what went wrong and how to prevent similar issues in the future. Her support made a world of difference and allowed me to continue setting up my store without further delays. I highly recommend DSers to anyone looking to streamline their dropshipping operations. The app is fantastic, and the customer support is top-notch. Special thanks to Maria for her outstanding service! Thank you, DSers team!

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