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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,202)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

3niche

Aug 11, 2024  on Shopify

The support team is incredibly responsive, knowledgeable, and friendly. They've gone above and beyond to ensure I get the most out of the app.

Yummi

Aug 11, 2024  on Shopify

Olivia was awesome. Not only solved the problem but also taught me how to resolve it. Really helpful and kind with me. Guided me through so many things. She was like my personal mentor! Thanks a lot!

Steph wellness Hub [SWH]

Aug 10, 2024  on Shopify

RFIMP with the support team was so professional, helpful and knowledgeable i will recommend this app to friends. Thanks

𝒁𝑶𝑹𝑰𝑯

Aug 10, 2024  on Shopify

Vivian deserve an A+ she did a good job, she was helpful, and solve my problem yhanks so much for your efforts

Queen fashion

Aug 10, 2024  on Shopify

J’ai eu une interaction très bénéfique avec Selena. Elle est très respectueuse et répond avec bienveillance. Omar

Sinatra Home

Aug 10, 2024  on Shopify

I have been a headache for the customer service since I installed this app, and all the team have always been very but VERY kind, and incredibly fast (even on Sundays!), this time the great person who solved my doubts was Myra, thanks Myra!!! and of course all the team!

Pegue Descontos

Aug 09, 2024  on Shopify

muito bom pra trabalhar com a Aliexpress e o suporte muito qualificado e informado (fui atendido pela rita, resolveu meu problema com prontidão)

MyGifBox

Aug 09, 2024  on Shopify

I had an awesome experience with DSers! They responded super fast, were really friendly, and resolved my issue with care. It's rare to find such trustworthy customer service. I'll definitely be sticking with them. Highly recommend!

Grollys

Aug 09, 2024  on Shopify

I had the pleasure to work with Zena today, and, this is my first review EVER. I have never done a review for anything in the past. I am quite very satisfied with Zena because she responds very quick, for every question you have regarding the app she has screenshots ready. Easy to read and follow. If I could give 6 stars, I would have. Keep on going Zina!

loja TCYou

Aug 09, 2024  on Shopify

Muito obrigada Neva, me ajudou de mais, não sei o que eu faria sem você. me respondeu super rápido e solucionou meu problema bem rápido. me sinto muito grata.

PrettiBoo-Tique

Aug 09, 2024  on Shopify

I didn't know I had to check the box in setting to use the supplier ID as my sku for my products. I thought I had to delete everything and start over but Aimee helped me figure out what I had to do to correct the issue. She was patient and kind. Thank you Aimee for assisting me with this issue.

Coussin

Aug 09, 2024  on Shopify

Une super application pour importer des produits et traiter ses commandes. Et surtout le support est vraiment excellent j'ai eu affaire à Colleen et tout mes problème ou interrogations ont été solutionné. Merci encore !

Nuror

Aug 08, 2024  on Shopify

I had an excellent experience with the support team. They were incredibly responsive and went above and beyond to resolve my issue quickly.

FREEDOM47

Aug 08, 2024  on Shopify

Myra was great, quick and responded quickly. as for the app, Its kind of unprofessional to me to have to get help through messenger. although myra ws very helpful.

LOVER HEELS

Aug 08, 2024  on Shopify

I worked with Jacinta today, and although I was a bit disappointed in my request, Jacinta as right there with me, and provided alternative solutions, and in the end felt so much better after our chat! Thank You Jacinta nice workin w u lEE-ON

RINCON DEL BARISTA

Aug 08, 2024  on Shopify

Ivan, me brindo un excelente servicio. Fué atento y respondió rapido. Resolví las dudas que tenia. Gracias Ivan!

TRACKD

Aug 08, 2024  on Shopify

Ivan has been so prompt with assisting me with my concerns and has guided me through each step of the way. We need more customer support friendly workers like him. His hard work and dedication doesn't go unnoticed. Keep doing a great job!

My Cute Bazaar

Aug 08, 2024  on Shopify

I had a great experience with the DSers online support team. They were quick to respond, knowledgeable, and resolved my issue efficiently. Their professionalism and dedication made the process smooth and stress-free. I highly recommend DSers for their excellent customer service!

My Store

Aug 08, 2024  on Shopify

Chrissy fez um excelente trabalho rapido e super eficaz e em português, muito bom serviço ao cliente.

Tremeno

Aug 08, 2024  on Shopify

I recently had the pleasure of working with Zico, who assisted me in fulfilling my order on DSers. They were incredibly efficient and knowledgeable about the platform, guiding me through the entire process with ease. Their attention to detail ensured that everything was handled perfectly, and their clear communication made the experience stress-free. Thanks to Zico’s expertise, my order was fulfilled quickly and without any issues. I highly recommend Zico for anyone needing assistance with DSers or any similar tasks. Their professionalism and dedication to helping others are truly commendable.

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