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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

PetsPlayLand

Aug 05, 2024  on Shopify

I would like to express my immense satisfaction with Chrissy's work. The attention to detail, dedication and support offered was simply incredible. She exceeded all my expectations, showing professionalism and kindness that are rare to find. Chrissy, thank you so much for all your hard work and for making a difference in my project!

onlyyoujewelry

Aug 05, 2024  on Shopify

When using free(Basic) subscription, we still have a bill of 49.90 for pro subscription. We would like to have this solved as soon as posible with a refund for money we had no intention to pay. If there is even cheaper subscription then the sum we pay, it is absolutely absurd. If this is for downloading, Dsers should have stated it, but the only thing there was is that there is a free subscription. This happened twice, once we got it delete after with no intent to pay, but by assumption of an employer that it was a mistake and plan was changed, it was dowloaded again, and same scenario has occured. Please take care of it.

Epilee

Aug 05, 2024  on Shopify

Merci beaucoup Vivian pour votre très précieuse et pratique, surtout pour votre sens d'humanisme afin de prendre soin aux perdus comme moi. J'étais dans l'mpasse grâce à vous que je suis sorti de cette situation frustrante. Votre réactivité, votre patience, votre empathie, votre bienveillance font de vous une grande Dame au grand Cœur. J'aurai souhaité que tous les services clients de toutes les entreprises et plate-formes aient des agents comme Vivian. Encore une fois merci beaucoup pour l'excellent service que vous êtes entrain d'offrir à nous, les clients de DSERS.

Beautiwell Zone

Aug 05, 2024  on Shopify

5 Stars for the customer support. Colleen was very helpful! He managed to solve an issue I was facing using their app. I really appreciated it. Well done!

My Store

Aug 05, 2024  on Shopify

Excellent technical support. If you have any questions or problems, they are available 7/24 to help you.

Jamila Lab

Aug 05, 2024  on Shopify

Honestly Ive been given by Lena best customer service and problem solving ive experienced on all the web apps so far. Excellent help and quick and kind, thank you for making my day

Gadget Grove

Aug 05, 2024  on Shopify

Thank you for your fast reply and your good nature Sandy. I am really happy that my issue was solved in priority basis. Thank you for your service.

Vuox

Aug 05, 2024  on Shopify

Really great customer service! Sandy immediately helped me to resolve the issue. Nothing but good words!

Monkey Minded

Aug 05, 2024  on Shopify

I had this issue with some payments and i was struggling with it. Later when I spoke with the customer service 'RIN' I have a totally relief because the customer service has helped me with all the issue i was facing and also answered all my question patiently !! Service is quick easy to understand and well explained!

Jeune prince

Aug 05, 2024  on Shopify

This application works well, but at a moment i did not understand everything and Isak helped me a lot, so thank you very much to him.

PétitCâlin

Aug 05, 2024  on Shopify

je suis émerveillé par cette application. Et plus encore par une assistance de qualité offerte par Raphael, qui a été au délà de mes attentes. je recommande cette application. Merci Raphael....

Nicamo

Aug 05, 2024  on Shopify

I was very satisfied with the customer support service. It was easy, and we have resolved the issu in a few minutes :)

All Care Store

Aug 05, 2024  on Shopify

I have had a great experience with Dsers. In fact, I had a payment-related issue and an attendant named Blanca assisted me in a spectacular way, resolving my problem quickly and efficiently. I am very grateful for Blanca's support and the Dsers tool for this wonderful experience. I highly recommend it 100%.

My Store

Aug 05, 2024  on Shopify

I'm delighted with the managers! everything is very cool and both times I received the best possible solution and explanation of the problem

Lidnam

Aug 05, 2024  on Shopify

The app is very easy to work with and their support works great they respond pretty fast in the life chat feature

Muscle Baby Co

Jul 31, 2024  on Shopify

The dsers team was very helpful in showing me how to deal with import of product to my Shopify store and also work out how to use shop mapping. I’m new to DS, so any advice or help is so great for me to launch my site very soon!

PremiumObject

Jul 31, 2024  on Shopify

I just wanted to say thank you to "Selena" and her extreme diligence. Fast, simple, efficient, Thank you and have a nice day.

Ofertas Q tudo

Jul 31, 2024  on Shopify

The service is helpful, quick to understand my problem, and extremely efficient in resolving it. Thank you and congratulations.

Lu-minAir

Jul 31, 2024  on Shopify

Villanelle a été au top. Cette personne a répondu à toutes mes questions avec succès !! Si on pouvait choisir la personne au service client je choisirai toujours villanelle. Merci beaucoup pour le temps et la résolution de mes problèmes

Good Paws Schweiz

Jul 31, 2024  on Shopify

App is great for Dropshipping. Spoke with Luna through their customer service. Answered within minutes and resolved the problem within 2-3 messages. Highly recommend!

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