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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Apaisso

Aug 11, 2024  on Shopify

Very fast support service in less than a minute, Raphael was able to solve my problem and I am very satisfied with it.

ArtCover

Aug 11, 2024  on Shopify

servicio muy rapido...el agente isak ha sido extremadamente amable y eficiente, todo un profesional.

The Shelters Peak

Aug 11, 2024  on Shopify

I'm so glad that Isak helped resolve the issue with my store account. He went above and beyond, and I'm very thankful for his support.

carhacksy

Aug 11, 2024  on Shopify

I’m more than happy with customer service DSerst , specifically with guy Raphael, he helps me super fast sort the issue I needed to having done asap. he was very professional kind and effective Thanks again Raphael.

Express Your Shirts

Aug 11, 2024  on Shopify

I was really impressed with the Customer service Representative Jesse. They knew exactly what I was trying to explain and was able to help me with my issue. Jesse talked me through it asked direct questions that simplified the entire process. Really PROFESIONAL and KNOWLEDGEABLE!!!! It changed my opinion of the online support. I will gladly reach out again if I need Help in the future. Thank You Jesse!!!! Regards, Dean

Personalisr Au

Aug 11, 2024  on Shopify

I recommend this app for dropshipping, very easy to use, best fufillment app I have used. Great customer service from Holly, thanks

PlushyBud

Aug 11, 2024  on Shopify

Actually incredible customer support. Chloe Did an amazing job in illustrating everything and guiding me through every step.

TheNotabl

Aug 11, 2024  on Shopify

Luna did a fantastic job helping me get back into my account. Very professional experience and she kept me from being frustrated as I have with other online assistance. She was fast and to the point - just like I like it! Thank you Luna!

Rendetta

Aug 11, 2024  on Shopify

Chrissy was a great help in resolving our order queries. Extremely fast response time, very friendly and was straight to the point. Honestly the best support I ever get is from DSers.

Barlevs

Aug 11, 2024  on Shopify

Great Company. Superb customer service. Olivia was very helpful, knowledgeable and nice. Highly recommended for any drop shipper

WirelessGlow

Aug 11, 2024  on Shopify

Selena is the best! i had a shipping problem with my shopify store and Selena was able to isolate the problem effortlessly for me just by running through a few things. Quick response time and straight to the point. Selena has been a great help for solving my problem.

Diamond Painting Place

Aug 11, 2024  on Shopify

Vivian, was very helpful and very nice and understand my problem. She help very me very well and did here best to help. Thank you for this.

Earrings by Emma

Aug 11, 2024  on Shopify

I actually don't have DSers connected to my Shopify store. I just use it to place bulk orders for ordering manufacturing parts in bulk. The support is awesome sauce! A girl named Selena helped me today get setup super fast in no time. On the fly, she gave me really helpful screen shots to guide me during the setup process.

Sylphoria

Aug 11, 2024  on Shopify

I recently had a few technical difficulties that I could not figure out by myself. I contacted support and had a lovely chat with Vivian, who was super quick to reply, incredibly polite and sorted out my issue very promptly.

3niche

Aug 11, 2024  on Shopify

The support team is incredibly responsive, knowledgeable, and friendly. They've gone above and beyond to ensure I get the most out of the app.

Yummi

Aug 11, 2024  on Shopify

Olivia was awesome. Not only solved the problem but also taught me how to resolve it. Really helpful and kind with me. Guided me through so many things. She was like my personal mentor! Thanks a lot!

Steph wellness Hub [SWH]

Aug 10, 2024  on Shopify

RFIMP with the support team was so professional, helpful and knowledgeable i will recommend this app to friends. Thanks

𝒁𝑶𝑹𝑰𝑯

Aug 10, 2024  on Shopify

Vivian deserve an A+ she did a good job, she was helpful, and solve my problem yhanks so much for your efforts

Queen fashion

Aug 10, 2024  on Shopify

J’ai eu une interaction très bénéfique avec Selena. Elle est très respectueuse et répond avec bienveillance. Omar

Sinatra Home

Aug 10, 2024  on Shopify

I have been a headache for the customer service since I installed this app, and all the team have always been very but VERY kind, and incredibly fast (even on Sundays!), this time the great person who solved my doubts was Myra, thanks Myra!!! and of course all the team!

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