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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

EazyBuyCA

Aug 16, 2024  on Shopify

I'm thoroughly impressed with the customer support at DSers, especially with Selena's assistance. She was patient, knowledgeable, and resolved my issue in no time. It's great to see such commitment to customer satisfaction. Selena truly went above and beyond!

Buddy Display

Aug 16, 2024  on Shopify

Wendy was super communicative and fast. Provided the right solution within a few minutes. In general support from dsers has always been very fast and good.

Yalo Auto Concept

Aug 16, 2024  on Shopify

Aurora Woww amazing services really good follow up and help me so d'ont hesitate to used the services of Dser Aurora Super Service bon suivi et m'a aider donc hésitez pas a demander les service de Dser

WikiWiki

Aug 16, 2024  on Shopify

Great and fast support. Everything is cool! Recommend. Special thanks to Vivian from DSers support team.

Tiny World Shop

Aug 15, 2024  on Shopify

I am very impressed with the support Tiffany from the DSers support team gave me today. She showed great patience and most importantly solved my problem. Let's hope that every support works like this !

Your Choice

Aug 15, 2024  on Shopify

Rita saved me. Really helpful and always patience with my impatience. She explained me every step in the Dsers app. Thank you Rita

Coverlee

Aug 15, 2024  on Shopify

Hi, I had some questions about the fulfillment process and had chat with Rfimp. Their service and help was perfect and super agile to solve my issues and clarify my questions. Super satisfied! :)

Doodle Ware

Aug 15, 2024  on Shopify

I’ve been using the DSers app for a while now and I’m very satisfied with its functionality. I would especially like to thank Zina, who has been incredibly helpful and patient. Zina is always ready to assist and provide support, no matter the time of day. Thanks to him, the process of managing products and orders has become much simpler and more efficient. DSers is not just a tool, but also a team of people who truly care about their users. The app is intuitive, easy to use, and offers many useful features that make running a dropshipping store much easier. I highly recommend DSers to anyone looking for a reliable and versatile solution for managing their online business.

Artefight

Aug 15, 2024  on Shopify

super servizio clienti.Rfimp e stato molto veloce ad aiutarmi a capire e risolvere il problema.molto soddisfatto

My Store

Aug 15, 2024  on Shopify

Sandy did a wonderful job at helping me out on the customer live chat! Exceptional customer service :)

The FuturoTech

Aug 15, 2024  on Shopify

Customer service is fantastic! Sandy was able to quickly resolve my issue. It was so simple and quick. A few minutes after I sent an email, I got a response already. Thank you, you are awesome!

EliteAthletics

Aug 15, 2024  on Shopify

Isak helped me get through an issue I was having in less than 5 minutes. He was very quick and helpful, he saved me a ton of time. He also went above and beyond to help me secure quick fulfillment in the future which I much appreciate. The support is a 10/10 on Dsers!

FLYTE™

Aug 15, 2024  on Shopify

I’m more than happy with customer service DSerst, specifically with guy Raphael, he helps me super fast sort the issue I need to have done asap. he was very professional kind and effective Thanks again, Raphael.

blueskydiscount

Aug 14, 2024  on Shopify

“I received exceptional service from Vivian at DSers! I was having trouble getting a product delivered to another country, and she quickly identified that my current supplier wasn't delivering. With great patience and professionalism, Vivian guided me to change supplier, resolving the problem efficiently. I was very pleased with the assistance I received and I recommend DSers support, especially Vivian!”

MEDEIROS Lojas Virtuais

Aug 14, 2024  on Shopify

DEers é um ótimo aplicativo, ainda estou aprendendo usá-lo, hoje precisei de apoio do suporte e encontre um anjo chamado CHLOE que com muita paciência e ética me ajudou muito.

AiBrowsz

Aug 14, 2024  on Shopify

"She was incredibly helpful, guiding me through the process and making everything so much easier—truly appreciated!"

ANYTIME STORE

Aug 14, 2024  on Shopify

Tenho uma certa dificuldade em conectar o pedido a venda e ao fornecedor, porém tive total ajuda da atendente Chrissy, excelente atendimento, extremamente tranquila em ensinar e explicar os passos a ser dado no app. Minha enorme satisfação por vosso atendimento e educação para tratar as dificuldades encontradas por mim. Deixo minha avaliação para que sigam com funcionários deste nível de profissionalismo. Parabéns a Chrissy, obrigado pelo carinho, paciência e total dedicação. Que prospere no que esta a fazer. Não tenho duvidas que iras longe na carreira.

Vital Supply Company

Aug 14, 2024  on Shopify

When I was having technical issues with my store, I turned to their customer service live chat feature. Not only did they quickly resolve a very frustrating issue, but the chat support was very helpful and professional. Shout out to LUNA, one of the chat agents. She made things a lot less frustrating. Thank you for quickly resolving my issues!

MirelleDeluxe

Aug 14, 2024  on Shopify

Chloe was incredibly helpful in setting up my DSers account and assisting with order fulfillment. She spent almost an hour, or even more, making sure everything was working perfectly, and did so with kindness and patience. I'm truly grateful for her support!

Haustter

Aug 14, 2024  on Shopify

Dsers é um ótimo aplicativo e tive uma ótima experiência com o seu suporte, fui rapidamente atendido no chat, pela Chrissy, que prontamente resolveu o meu problema. Estou grato!

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