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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Los Cojines de la Bea

Aug 22, 2024  on Shopify

I had a problem for days, I contacted Dsers support and Holly who helped me was able to solve it quickly, Thank you Holly for your kindness and good service.

My Store

Aug 22, 2024  on Shopify

Aqui está um comentário 5 estrelas para Aimee da DSers: ⭐⭐⭐⭐⭐ "Simplesmente encantado com o atendimento da Aimee! Ela foi mais que gentil, mostrou um profissionalismo exemplar e me ajudou em cada detalhe, tornando todo o processo muito mais fácil e agradável. Se eu pudesse dar 10 estrelas, daria sem pensar duas vezes! Aimee é a prova viva de que a excelência no atendimento ao cliente ainda existe. Obrigado por fazer a diferença!"

Time To Shop With Love

Aug 22, 2024  on Shopify

I had an outstanding experience with Wendy! Her response time was incredibly fast, and she went above and beyond to resolve my issue efficiently. Her professionalism and quick thinking were truly impressive. If you're looking for someone who provides exceptional support and gets things done swiftly, Wendy is the person to reach out to. Highly recommended!

Wellness Love

Aug 22, 2024  on Shopify

Aimee war sehr nett und hilfsbereit, hat mir geholfen mein Anliegen zu lösen. Toller service bei dsers, gerne wieder :)

Solessen

Aug 21, 2024  on Shopify

Sandy was great. Instant replies and helped talk and walk me through all of the trouble I was having.

Prime Projectors

Aug 21, 2024  on Shopify

Rita was EXTREMELY Helpful, gave me step by step instructions, and knew exactly how to fix my problem. THANK YOU!.

Lady Sense

Aug 21, 2024  on Shopify

Thank you to Lydia one of the Dsers support team for the excellent assistance. Your guidance and support were incredibly helpful as I navigated setting up my Shopify store. I appreciate your prompt responses and clear instructions. Thank you for making the process smoother and more manageable!

USINATOOLS

Aug 21, 2024  on Shopify

Precisei de ajuda a Rita prontamente me atendeu solicitou as provas necessárias e resolveu o meu problema. agradeço imensamente e com certeza recomendo a DSers. Obrigada pelo atendimento rápido e eficiente.

Solara

Aug 21, 2024  on Shopify

"I was having trouble fulfilling orders, and I wasn’t sure what to do next. Thankfully, I reached out to the DSers help center, where I was connected with Zina. She was an absolute lifesaver! Zina walked me through the entire process, explaining each step clearly and ensuring that I understood how to avoid similar issues in the future. The help center is already a great resource, but Zina’s exceptional support really took it to the next level. I’m so relieved and grateful for her help!"

Joluna

Aug 21, 2024  on Shopify

When I was having technical issues with my store, I turned to their customer service live chat feature. Not only did they quickly resolve a very frustrating issue, but the chat support was very helpful and professional. Shout out to Zina, one of the chat agents.

Tequanis

Aug 21, 2024  on Shopify

I highly recommend using DSers support. Especially if you get to work with selena. She has helped me resolve an issue that i have had for a few days now. Thank you selena!

Coastal Oasis Homeware & Furnishings

Aug 21, 2024  on Shopify

Vivian was very helpful and went the extra mile for me to help me understand an issue I was having being a new user and just processing my first orders today. Thank you

iTrade.si

Aug 21, 2024  on Shopify

DSers has been a game-changer for my e-commerce operations. The app’s bulk order processing and automation features have drastically reduced the time I spend on fulfillment, allowing me to focus more on growing my business. While the interface isn’t the most user-friendly and requires a bit of a learning curve, the app’s capabilities more than make up for it. A special mention goes to Colleen from the support team—she’s been absolutely amazing! Colleen has been incredibly responsive and helpful, guiding me through any issues I encountered and ensuring I got the most out of the app. Her support made the whole experience much smoother. Despite the interface, I highly recommend DSers for anyone in the dropshipping space. The efficiency it brings and the excellent support from team members like Colleen make it a top-notch choice.

AstralOrb

Aug 21, 2024  on Shopify

I had a problem that Celia resolved for me. Celia provided above 5 star custumer support and this is the reason i stick with DSers. Wish i could give 6 stars

Nenola

Aug 21, 2024  on Shopify

Bin sehr zufrieden mit der App. Hier muss ich besonders den Kundensupport loben, hat man ein Problem oder versteht etwas nicht wird einem direkt geholfen. Ich war sehr zufrieden mit dem DSers-Kundenservice von Sandy. Alles Top

Tailwaggers Pet Emporium

Aug 21, 2024  on Shopify

Rita on the help messenger was very helpful and patient with me as I navigated through the download process. I'm new to all of this and she took the time to make sure I was doing things correctly and even sent me screenshots to ensure I was on the right page. Over the top effort! Thanks Rita!

Karrikaid

Aug 21, 2024  on Shopify

Just want to say I love this APP and their customer support people, especially Rita, is top-notch. Very helpful and worked with me through my setup to ensure everything was working correctly. Highly recommended!

Jatman Digital Products

Aug 20, 2024  on Shopify

Celia was very good with the way she helped me with my queries. She was calm and patient to sort all issues out for me. Thanks Dsers Thanks Celia

Marvelle

Aug 20, 2024  on Shopify

Wendy was incredibly helpful in assisting me with splitting my order. Her support made the process smooth and hassle-free. Thank you!

TRENDZ

Aug 20, 2024  on Shopify

a big thank you to Vivan, who helped me today to solve all the issues i had, she was great, cooperative and understanding, i cannot really thank her enough. Vivian, mille merci pour votre aide! Mohammed

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