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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,724)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

The FuturoTech

Aug 15, 2024  on Shopify

Customer service is fantastic! Sandy was able to quickly resolve my issue. It was so simple and quick. A few minutes after I sent an email, I got a response already. Thank you, you are awesome!

EliteAthletics

Aug 15, 2024  on Shopify

Isak helped me get through an issue I was having in less than 5 minutes. He was very quick and helpful, he saved me a ton of time. He also went above and beyond to help me secure quick fulfillment in the future which I much appreciate. The support is a 10/10 on Dsers!

FLYTE™

Aug 15, 2024  on Shopify

I’m more than happy with customer service DSerst, specifically with guy Raphael, he helps me super fast sort the issue I need to have done asap. he was very professional kind and effective Thanks again, Raphael.

blueskydiscount

Aug 14, 2024  on Shopify

“I received exceptional service from Vivian at DSers! I was having trouble getting a product delivered to another country, and she quickly identified that my current supplier wasn't delivering. With great patience and professionalism, Vivian guided me to change supplier, resolving the problem efficiently. I was very pleased with the assistance I received and I recommend DSers support, especially Vivian!”

MEDEIROS Lojas Virtuais

Aug 14, 2024  on Shopify

DEers é um ótimo aplicativo, ainda estou aprendendo usá-lo, hoje precisei de apoio do suporte e encontre um anjo chamado CHLOE que com muita paciência e ética me ajudou muito.

AiBrowsz

Aug 14, 2024  on Shopify

"She was incredibly helpful, guiding me through the process and making everything so much easier—truly appreciated!"

ANYTIME STORE

Aug 14, 2024  on Shopify

Tenho uma certa dificuldade em conectar o pedido a venda e ao fornecedor, porém tive total ajuda da atendente Chrissy, excelente atendimento, extremamente tranquila em ensinar e explicar os passos a ser dado no app. Minha enorme satisfação por vosso atendimento e educação para tratar as dificuldades encontradas por mim. Deixo minha avaliação para que sigam com funcionários deste nível de profissionalismo. Parabéns a Chrissy, obrigado pelo carinho, paciência e total dedicação. Que prospere no que esta a fazer. Não tenho duvidas que iras longe na carreira.

Vital Supply Company

Aug 14, 2024  on Shopify

When I was having technical issues with my store, I turned to their customer service live chat feature. Not only did they quickly resolve a very frustrating issue, but the chat support was very helpful and professional. Shout out to LUNA, one of the chat agents. She made things a lot less frustrating. Thank you for quickly resolving my issues!

MirelleDeluxe

Aug 14, 2024  on Shopify

Chloe was incredibly helpful in setting up my DSers account and assisting with order fulfillment. She spent almost an hour, or even more, making sure everything was working perfectly, and did so with kindness and patience. I'm truly grateful for her support!

Haustter

Aug 14, 2024  on Shopify

Dsers é um ótimo aplicativo e tive uma ótima experiência com o seu suporte, fui rapidamente atendido no chat, pela Chrissy, que prontamente resolveu o meu problema. Estou grato!

Criminal stars

Aug 14, 2024  on Shopify

Great service and very fast in solving a problem that I couldn't handle, thank you very much Chrissy was very good.

Tzeku

Aug 14, 2024  on Shopify

Excellent app and customer service. Ivan assisted me with patience and ease. I highly recommend this app.

Hanora&Co.

Aug 14, 2024  on Shopify

Chloe responded very quickly and understood exactly what I wanted. I'm so glad that I was able to solve the problem.

TrendPickr

Aug 14, 2024  on Shopify

Chiou from Dsers Support Team solved my problem in minimum time, fast problem solver and very helpful.

JAYD STORE

Aug 14, 2024  on Shopify

Maria is the best in asnwering to pressing issues about the pricing rules on product. Cleared my doubts and it was a seamless experience with Maria. I asked a lot of questions lol, yet she was attentive to my complaints and gave the right answer coupled with several illustrations and screenshots. It is awesome!

Lush Light Garden

Aug 14, 2024  on Shopify

Celia did a very great job explaining what i didnt do correctly and helped me fix the problem in couple of minutes

SHAIKHS SPACE

Aug 14, 2024  on Shopify

Maria provided outstanding service with exceptional dedication and professionalism. Her attention to detail and genuine care made a significant difference, showcasing her commitment and expertise. Her efforts are truly appreciated, and she has set a high standard for service excellence.

Beloovo

Aug 14, 2024  on Shopify

Merci Sherry pour votre aide. Grâce à vous j'ai pu mieux comprendre le système des statuts de commande. AU TOP ! :)

Bloomington Grove

Aug 14, 2024  on Shopify

Great. Makes fulfilling orders extremely easy. Their support team is superb, especially Celia. She spent hours with me on chat to for an issue I had until it was resolved.

KiddoB

Aug 14, 2024  on Shopify

I've been impressed with DSers. The app is easy to use and has made managing my orders much simpler. Special thanks to Lydia for her outstanding support—she was quick, and helpful, and made the experience even better. Highly recommend!

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