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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,724)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Tequanis

Aug 21, 2024  on Shopify

I highly recommend using DSers support. Especially if you get to work with selena. She has helped me resolve an issue that i have had for a few days now. Thank you selena!

Coastal Oasis Homeware & Furnishings

Aug 21, 2024  on Shopify

Vivian was very helpful and went the extra mile for me to help me understand an issue I was having being a new user and just processing my first orders today. Thank you

iTrade.si

Aug 21, 2024  on Shopify

DSers has been a game-changer for my e-commerce operations. The app’s bulk order processing and automation features have drastically reduced the time I spend on fulfillment, allowing me to focus more on growing my business. While the interface isn’t the most user-friendly and requires a bit of a learning curve, the app’s capabilities more than make up for it. A special mention goes to Colleen from the support team—she’s been absolutely amazing! Colleen has been incredibly responsive and helpful, guiding me through any issues I encountered and ensuring I got the most out of the app. Her support made the whole experience much smoother. Despite the interface, I highly recommend DSers for anyone in the dropshipping space. The efficiency it brings and the excellent support from team members like Colleen make it a top-notch choice.

AstralOrb

Aug 21, 2024  on Shopify

I had a problem that Celia resolved for me. Celia provided above 5 star custumer support and this is the reason i stick with DSers. Wish i could give 6 stars

Nenola

Aug 21, 2024  on Shopify

Bin sehr zufrieden mit der App. Hier muss ich besonders den Kundensupport loben, hat man ein Problem oder versteht etwas nicht wird einem direkt geholfen. Ich war sehr zufrieden mit dem DSers-Kundenservice von Sandy. Alles Top

Tailwaggers Pet Emporium

Aug 21, 2024  on Shopify

Rita on the help messenger was very helpful and patient with me as I navigated through the download process. I'm new to all of this and she took the time to make sure I was doing things correctly and even sent me screenshots to ensure I was on the right page. Over the top effort! Thanks Rita!

Karrikaid

Aug 21, 2024  on Shopify

Just want to say I love this APP and their customer support people, especially Rita, is top-notch. Very helpful and worked with me through my setup to ensure everything was working correctly. Highly recommended!

Jatman Digital Products

Aug 20, 2024  on Shopify

Celia was very good with the way she helped me with my queries. She was calm and patient to sort all issues out for me. Thanks Dsers Thanks Celia

Marvelle

Aug 20, 2024  on Shopify

Wendy was incredibly helpful in assisting me with splitting my order. Her support made the process smooth and hassle-free. Thank you!

TRENDZ

Aug 20, 2024  on Shopify

a big thank you to Vivan, who helped me today to solve all the issues i had, she was great, cooperative and understanding, i cannot really thank her enough. Vivian, mille merci pour votre aide! Mohammed

Really Good Threads

Aug 20, 2024  on Shopify

Chrissy was great at helping me sort through some admin problems. Responded immediatly and stayed with me until it was completed

Yelopi

Aug 20, 2024  on Shopify

Support responded quickly via messenger (the email was not available). Maria's response was very quick and effective in clarifying a problem with the integration of my Dsers products into Shopify.

Shope Elaine

Aug 20, 2024  on Shopify

Acabei de tirar algumas duvidas no mensagen com uma atendente muito atenciosa, chamada Maria que foi muito cordial e muito paciente com minhas duvidas. Que vocês continuem com este suporte sempre

Genie Finds

Aug 20, 2024  on Shopify

customer service support is perfect specially Aurora she was very helpful, respectful and very fast with the responses and the solutions.

LuxeRealm

Aug 20, 2024  on Shopify

Amazing service great people to help. Thank you so much Celia. She is the best and helped me resolve my problem

Intentional Visionary

Aug 20, 2024  on Shopify

customer support is great, they are very helpful and healp me thru solving the problem quickly Selena was really sweet and very helpful

Charm Casino

Aug 20, 2024  on Shopify

Very good customer service, helped me out with just a few messages, and great service making it very easy to sync with AliExpress.

Grosse Hundewelt

Aug 20, 2024  on Shopify

I had a great and helpful experience with Lydia resolving my problem. She was prompt to solve my issue in a kind and smooth way. Highly recommend Dsers for the amazing customer service. Thank you Lydia for your great service!! 1000/10

servicebebe.com

Aug 20, 2024  on Shopify

Je vien de commerce dans le domaine. A la suite de mon travail , j'ai rencontré un petit problème,j'ai parler a Viviane sur messenger et elle m'a repondu rapidement,très bon service . Merci

Health Jewellery

Aug 20, 2024  on Shopify

DSers is an excellent app, straightforward to use and has streamlined my dropshipping experience. When I had an issue Rita at customer service was super helpful and resolved my issue immediately.

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