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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Aurina Nova

Sep 03, 2024  on Shopify

Very good and helpful Customer service by Zina On Facebook Messenger she explained everything to me.

OrderJungle, LLC

Sep 03, 2024  on Shopify

I spoke with Wendy and she was wonderful. Prompt, Knowledgeable and Pleasant. Issue was resolved quickly and seamlessly.

Ete Vogue

Sep 03, 2024  on Shopify

Top tier support! I was facing issues with my account in AliExpress but Zico with their support team was very helpful and responded within minutes! They helped me to find a solution to my problem fairly quickly and I am very satisfied with the platform thanks to Zico’s help!

Instasoles

Sep 03, 2024  on Shopify

Had some suppliers problems and reached out through live chat. Wendy was an amazing helped and explained me the issue and helped me to resolve it quickly!

MarvelSphere

Sep 03, 2024  on Shopify

Olivia has been very helpful, she guided me nicely and made sure I understood my issues properly. Even though my issue didn't get fixed yet due to processing time but Olivia has a great patience, she explained how fix my issues later in full detail. a very great customer service! Keep up the good work Olivia :)

ShopiTry

Sep 03, 2024  on Shopify

Excellent support service, my issue was sorted by Olivia in a couple of minutes. No hanging on the chat immediate replies. Thank you so much and appriciated your service.

MR. BIGGZ SHOP

Sep 03, 2024  on Shopify

Today I had the pleasure of working with Colleen on a few order issues in my shop. Colleen was very helpful and exercised extreme patience with me as I am not to tech savvy. Colleen walked me through the processes that I needed to complete and with her help I was able to resolve all issues. I am very grateful for her help and satisfied.

Treamfly

Sep 03, 2024  on Shopify

I recently reached out to Drser Support for help with removing my old PayPal account and setting up a new one, and I couldn’t be happier with the assistance I received! Vivian was incredibly helpful, patient, and guided me through each step of the process. She made everything so easy and stress-free, and I really appreciated her friendly approach. Thank you, Vivian, for your excellent support! I highly recommend Drser Support to anyone in need of professional and efficient help.

BreezyPaw

Sep 03, 2024  on Shopify

I had a problem, contacted support and Olivia came within less than a minute, understood my problem and quickly fixed it!

Mix&Mug

Sep 03, 2024  on Shopify

Thanks to Vivian for detailed help on how import works on DSers. I found out all the information I needed in a couple of minutes:)

Regive

Sep 03, 2024  on Shopify

I have a great experience with DS staff's service! the staff was knowledgable and solved my issue patiently and clearly. I was really appreciated with DS!

Omega Goods

Sep 03, 2024  on Shopify

Aurora was very helpful and guided me through all the steps necessary to understand how to fulfill the orders!

Hydro Cannon

Sep 03, 2024  on Shopify

Outstanding Service from Vivian! Vivian provided top-notch support when I needed help with my Shopify store. She was not only highly skilled but also very attentive to my needs. Vivian took the time to explain everything clearly and made sure that all my issues were resolved quickly and efficiently. Her friendly and professional approach made the whole process smooth and stress-free. I’m extremely grateful for her assistance and would highly recommend her to anyone needing help!

HUDuck

Sep 03, 2024  on Shopify

Gran plataforma para hacer Dropshipping, muy intuitiva y fácil de usar. Aparte con una duda que tuve, escribí a atención al cliente y Wendy me contestó en menos de 5 minutos solucionándomela. La recomiendo!

coloriage

Sep 03, 2024  on Shopify

便利なアプリ 今、エラーで決済が使えないので問い合わせをしました。 1日も早く直ることを願っています。 Vivianが担当してくれ、チャットでのやり取りはとてもスムーズでした。

Cozy Zones

Sep 02, 2024  on Shopify

Sandy assists me on the pricing rule, im very satisfied. thank you for making it ease for me. Hope you have a nice day!

Prime Care Products

Sep 02, 2024  on Shopify

Jesse was a big help. He/she solved my problem very quickly and was very courteous in the process. I appreciate the quick responses.

TOKCOZINHA

Sep 02, 2024  on Shopify

Isak foi fantástico no seu atendimento, com clareza nas orientações deixou-me tranquilo para passar as informações, parabéns por ter o Isak nesta equipe, sucesso pra ele e para todos

The Wolves' Corner

Sep 02, 2024  on Shopify

Maria was amazing and helped me understand some things with Temu that were not apparent to me. She was patient and helpful and extremely fast. I couldn't ask for better customer service help (this is coming from someone who does that for a living). Thank you!

Mostly Eclectic Shop

Sep 02, 2024  on Shopify

Rita was quick to respond a very patient with me! She helped me find an order I needed to fulfill; turns out it was on a different account! Thanks again Rita!

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