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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,724)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Lryu/Harniel

Aug 23, 2024  on Shopify

Holly was incredibly helpful and knowledgeable. She quickly answered all of my questions about the product and provided me with all the information I needed to make an informed decision. Her professionalism and efficiency were top-notch.

Expandify

Aug 23, 2024  on Shopify

I had a fantastic experience with the support provided by Aurora at DSers. She was incredibly responsive, professional, and helpful in resolving my issue. Aurora went above and beyond to assist me.

halpi

Aug 23, 2024  on Shopify

Bonjour, j'ai pris contact avec le partenaire Dsers , il m'a pris en charge rapidement, ses conseil étaient clair, avec des capture d'écran j'ai u aucun problème à régler mes paramètre avec son aide. Courtois et patient , je recommande vivement Son aide. Cordialement

Fbanshop

Aug 23, 2024  on Shopify

Really great and there are people to help you make sure you get and do what you need. The service is outstanding

Mi tienda

Aug 23, 2024  on Shopify

tube problema con retraso de envio y Vivian me hizo una gran ayuda y excelente ayuda si buscáis que ayude alguien buscar a vivian es el mejor en todo mis respetos volveria que me ayude vivian

MagicWishEmporium

Aug 23, 2024  on Shopify

Sans provided exceptional assistance with an issue I encountered while fulfilling an order. They guided me through the process step by step, using clear screenshots and explanations that were easy to follow. The service was outstanding—A+++! Thank you!

Minimal by Mica

Aug 23, 2024  on Shopify

Sans me ayudó mucho, fue rápido al responder y me ayudo en el paso a paso con mi duda. Excelente servicio !

Pet Flourish

Aug 23, 2024  on Shopify

Their support is ever ready to help! Even on weekends. The product is a real life saver for dropshippers Big ups to Raphael for coming through.

AURAVIE

Aug 23, 2024  on Shopify

Big thanks to Isak for walking me through some order related questions! Prompt responses and great service.

www.lonuxa.de

Aug 23, 2024  on Shopify

Bester Support. Alle technischen Herausforderungen wurden sofort und schnell von Sans bearbeitet und gelöst. Vielen Dank für die schnelle und professionelle Hilfe :)

Jasamy

Aug 23, 2024  on Shopify

Dsers provides outstanding service. They addressed my inquiries swiftly and resolved the challenges I was encountering at work. Chloe, in particular, was incredibly supportive and played a significant role in assisting me. This level of service definitely deserves a five-star rating. I am deeply thankful for their help.

Exchange llc

Aug 23, 2024  on Shopify

I was having difficulty with uploading products to my store and it being shown as sold out when I uploaded them, but when I reached out and spoke with Kristal she was able to help me and get what was wrong fixed right away. Very good service great customer support!

ChicPort

Aug 23, 2024  on Shopify

The experience with DSers-AliExpress has been excellent. The tool offers efficient order management and seamless integration with AliExpress and Shopify. Positives: Functionality: The integration with AliExpress and Shopify is well-structured, making order automation and management straightforward. Customer Support: Holly from the support team is incredibly helpful and friendly. She provides quick and useful responses, making the overall experience much more pleasant. Order Processing: The tool allows for efficient order processing with practical options like the API and Chrome extension. Conclusion: DSers-AliExpress is an excellent choice for dropshipping. The functionality is solid, and the customer support, particularly from Holly, is a significant advantage. The overall experience is very positive and recommended for anyone seeking an effective solution and quality support.

NexoVita Shop

Aug 23, 2024  on Shopify

I had the pleasure of working with Villanelle from DSER recently, and I couldn’t be more impressed. She tackled a complex mapping issue that was causing significant delays in my project, and her swift, professional handling of the situation truly saved the day. Villanelle’s expertise and efficiency are exceptional—she not only resolved the problem quickly but also ensured that everything was functioning perfectly. Her commitment to excellence and her ability to deliver under pressure are truly commendable. I genuinely appreciate her dedication and the outstanding service she provided. Thank you, Villanelle!

i.kids

Aug 23, 2024  on Shopify

Excelente atendimento! Villanelle muito obrigada ! Quanta excelência e profissionalismo. Grata por toda ajuda ! Deus abençoe grandiosamente a sua vida !

KOMODO

Aug 22, 2024  on Shopify

The agent was helpful. I'm not as tech savvy as I would like to be and they were very friendly and easy to work with to troubleshoot my problem.

Anime Arcadia

Aug 22, 2024  on Shopify

Dear DSers Team, I wanted to take a moment to express my sincere appreciation for the outstanding support I received from your team, particularly from Rfimp. The assistance provided was not only prompt but also incredibly thorough and helpful. Rfimp went above and beyond to ensure that all my questions were answered and provided clear guidance on how to optimize my use of the DSers platform. The level of professionalism and knowledge demonstrated was truly impressive, and I feel much more confident in managing my store's operations thanks to this support. Please extend my gratitude to Rfimp for the exceptional service. I look forward to continuing to work with DSers and highly recommend your platform to others in the e-commerce community. Thank you once again for your excellent service.

Influence View

Aug 22, 2024  on Shopify

I worked with Colleen today and she helped me quickly and efficiently. She made it so easy. I really appreciate her help! She was so kind!

Select Importados

Aug 22, 2024  on Shopify

Fui atendida por Selena que me tirou todas as duvidas. Ótima pessoa, gentil e muito prestativa! Continue com pessoas assim.

TonyFinger Store

Aug 22, 2024  on Shopify

Vivian helped me with all the questions I asked her. She is so much appreciated. I will recommend anyone with similar issues to her. Thanks, Vivian

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