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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

San Chayil Donna

Sep 07, 2024  on Shopify

A Aurora me auxiliou em uma pequena emergência na troca de fornecedores, eu não conseguia resolver sozinha e ela foi incrível! Obrigada pelo suporte.

Forever Growth

Sep 07, 2024  on Shopify

I was confused on a matter and I was quickly assisted and the matter was solved rather expeditiously.

Pumpkin Slides

Sep 07, 2024  on Shopify

Vivian from Customer support helped me with my fufillment issues in 5 minutes super helpfull ! also took care of a few bugs i was back in business in under 10 minutes. Customer support is truly wonderfull

Tanirtt

Sep 06, 2024  on Shopify

The fast responding is amazing the agent Zico was really fast with answering my questions and he helped me get the files I want in no time he was a great help to my issue.

The24hrStore

Sep 06, 2024  on Shopify

Customer Service was amazing. I had a problem filling an order that would not map and CHAT help stayed with me until problem was resolved. GREAT HELP..!

Epic Naturals

Sep 06, 2024  on Shopify

Thanks Blanka! chat was quick and helpful. defiantly the best way to reach out when you're lost. much appreciated

JVLuxTailor

Sep 06, 2024  on Shopify

Blanca is the best on helping out for any issue you run into. Really impressed with how quick & easy she made it.

Nyce Party Planning

Sep 06, 2024  on Shopify

I was having issues with understanding the process of updating and synchronizing Dsers with my store so I contacted the live Chat. Lucy assisted me greatly by pointing towards the right direction. Now I have a better understanding of what to do. Thanks Lucy!

AlvaBaby Mexico Pañales de Tela

Sep 06, 2024  on Shopify

Lo mejor hasta ahora!! Soy nueva usándo Dser pero me esta facilitando mucho procesar mis pedidos y la atencion al cliente por parte de Blanca es rapida y efectiva, me ayudan con cualquier duda. Muy recomendada la app

Vital Blue

Sep 06, 2024  on Shopify

DSers has truly transformed the way I manage my dropshipping business! The integration with AliExpress is incredibly smooth, making product importing and order fulfillment faster and more efficient. The ability to process bulk orders has been a lifesaver, letting me handle large volumes with minimal effort. A special shoutout to Luna from the support team, who provided fantastic assistance. Luna was patient, knowledgeable, and made sure all my questions were answered thoroughly, ensuring that my setup was flawless. Exceptional customer service like this makes all the difference! I highly recommend DSers to anyone looking for an efficient and user-friendly tool to scale their dropshipping business.

CustomTonTapis.fr

Sep 06, 2024  on Shopify

Je recommande vivement cette Application ! Ultra complète et surtout, SAV incroyable et dispoible n'importe quand ! Merci Chrissy !

Ozio Web Store

Sep 06, 2024  on Shopify

I had a problem with an issue about having products on my website but on the website it was written Out of stock for almost all my product. With the help of my agent, i change the settings for the shipment and everything is ok now. I got a second problem on the September 7, and the agent told me what to do to unsync the price changing with my store. So That was a good help.

Zereen

Sep 05, 2024  on Shopify

The live support chat is super friendly and efficient. Within 5 minutes Blanca was able to assist me and solve my problem.

Great Pop Deals

Sep 05, 2024  on Shopify

So far I've had truly Amazingly awesome experiences with the help provided by Shopify and Chrissy did not disappoint thankfully! I got it done. Had to connect suppliers with products and variants and now I'm good to go!

Asarhomefinds

Sep 05, 2024  on Shopify

Super application, très utile pour mon site. Permet de traiter avec rapidité les commandes. Très bon service client en cas de problème, un grand merci à Lydia!

Swag & Wiggles Shop

Sep 05, 2024  on Shopify

Celia was very efficient in giving the answer to my question. It was quick and she provided screenshots as well. It hard to know someone's personality through chat, but I got the feeling that she was typing with a smile. Much appreciated! Dean

Cosmic Illumination

Sep 05, 2024  on Shopify

ok this app is seriusly impressive. I save so much time now with this for my dropshopping produc ; It lets you handle tons of orders at once. Free is plenty to start out and so finally i found this, really good clear step by step when you install tyoo.

lightmood

Sep 05, 2024  on Shopify

The customer service is perfect, thanks to Lena for helping me, I was severly struggling befor she helps, thanks again, great job

Lazyland

Sep 05, 2024  on Shopify

I had the pleasure of working with Raphael from DSers, and I couldn’t be more impressed. From the moment we started chatting, it was clear that he was both professional and knowledgeable. He took the time to truly understand my issue and didn’t just offer generic responses. Instead, he provided a clear path to solution quickly and efficiently. What stood out the most was his friendly and approachable demeanor. He answered all my questions promptly and made the entire experience feel seamless. I was left with not only a solution but a great impression of DSers thanks to his exceptional service. It’s rare to come across such a dedicated and empathetic customer service representative, and I’m so grateful for the help I received. I highly recommend DSers, especially if more of their team operates at the level of Raphael. Keep up the fantastic work!

Maryjanes Designs

Sep 05, 2024  on Shopify

I enjoy using DSers, anytime I have an issue they are quick to resolve it. Sans was my representative and was very helpful! I recommend using DSers for all your Dropshipping needs .

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