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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,724)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

AyLe Home

Aug 29, 2024  on Shopify

Estou muito satisfeita com o serviço. O atendente está de parabéns pelo excelente suporte. Recomendo!

Geasytransport

Aug 29, 2024  on Shopify

Je suis satisfait pour avoir trouvé aussi rapidement la solution à mon problème de changement du courriel et du nom de mon compte DSERS grâce au soutien de Sandy. Merci !

ProControle

Aug 29, 2024  on Shopify

Isak a vraiment été super ! Il a répondu à ma demande en un rien de temps, avec beaucoup de gentillesse. Il a réglé mes problèmes de façon hyper efficace. J'ai vraiment apprécié sa réactivité et son approche. Merci beaucoup, Isak, pour ton aide !

ITBIL SHOP

Aug 29, 2024  on Shopify

When I encountered technical issues with my store, I turned to DSERS’ customer service live chat feature. The support team quickly resolved a very frustrating issue, demonstrating exceptional professionalism and helpfulness throughout the process. Blanca, one of the chat agents, was particularly outstanding. She made the entire experience significantly less stressful with her efficient and friendly assistance. Thank you, Blanca, for swiftly resolving my issues! DSERS has proven to be an invaluable tool for running my dropshipping store smoothly. I highly recommend their services to anyone in the e-commerce space.

Eleganty

Aug 29, 2024  on Shopify

I am new to that, and really their customer support team is very helpful and patient to explain to me and help me understand the process. I got a good help from Chloe and really appreciate her patience and politness

MyCoolThing

Aug 29, 2024  on Shopify

I had problem with out-of-stock on my store. I contacted Dser to ask support and a staff named "Vivian" promptly gave me useful instructions with clear screenshots and videos. I managed to solve the problem quickly. I'm happy with customer service from DSer and thanks again Vivian.

Shipeez

Aug 29, 2024  on Shopify

I greatly appreciate the prompt and efficient support provided by the DSers Support team, especially Myra, who was instrumental in resolving the issues I was facing. Thank you, Myra—you are outstanding! My sincere thanks also go to the entire team for their excellent work. Keep up the great job!

LIENNTJE GLOBAL

Aug 29, 2024  on Shopify

Vivian helped me very professionally. She spoke to me very friendly. Her service is really an added value. Really a topper. Thanks to her help I can now continue with my store. Thanks again Vivian, you are the best.

Midstok

Aug 29, 2024  on Shopify

Colleen was very helpful and very responsive! Got my situation figured oiut in no time at all! Awesome job thank you!

Gifts By SweetSpirit

Aug 29, 2024  on Shopify

Vivian has been a great help to me in giving me steps to properly fulfill my orders. Thank you so much!!!

Kimowo

Aug 29, 2024  on Shopify

Oivia was an amazing hepl for me today. Her answers are easy to understand and she had fast answers to my questions. Thank you!

AmigosShops

Aug 29, 2024  on Shopify

When I was having technical issues with my store, I turned to their customer service live chat feature. Vivian jumped in chat to support . he patiently read all my chat and gave me proper guidance which helped me to complete my fulfillment order and also answered all my questions. Thank you for quickly resolving my issues!

Miracle Breath

Aug 29, 2024  on Shopify

Vivian from customer support helped me thoroughly with my request. She went out of her way and sent me a screen recording of the steps to guide me.

Dice Loot

Aug 29, 2024  on Shopify

Fast customer service response with a small issue. Nice to see a company with a quick response time to customers.

Everlieb

Aug 29, 2024  on Shopify

Great features, easy to use. And most of all, really great service! I used to work with other platforms but decided to move to DSers, since the others have terrible customer service. And it was an amazing decision. Everything has been going great so far with DSers. I definitely recommend this for everyone.

VEST ELETRO

Aug 28, 2024  on Shopify

Fiquei muito, mas muito satisfeito mesmo com o atendimento prestado por sua colaboradora "Zoe", uma menina muito prestativa que lidou pacientemente com minhas dificuldades de resolver o processo de integração entre as plataformas Shopify e AliExpress. Vocês estão de parabéns por contar com um atendimento humanizado que nos deixa seguros e tranquilos para continuar realizando nossos negócios sabendo que podemos contar com uma equipe de suporte tão especializada. Nota 100.

Fyuzion

Aug 28, 2024  on Shopify

Blanca was amazing, she helped me out, big! hopefully when I need help again, which I will, we get connected! Thanks

Your Princess Dress

Aug 28, 2024  on Shopify

Rfimp helped me to sync my order with shopify .It was very helpfull! Also he tought me how to chnage supliers when I need to change supliers. He sent me the blog with videos for me to learn how to change the suppliers.

TulleLux Bridal Crowns & Accessories

Aug 28, 2024  on Shopify

I was very please with the quick service from Wendy at Dsers, answered all my questions in a clear way with screenshots to help me and solved my problem, I am very happy to be with Dsers.

Embrace the Vibe

Aug 28, 2024  on Shopify

"Thanks so much, Zico, for your quick and friendly help! You made the process easy and stress-free. I appreciate your patience and clear guidance. Keep up the great work!"

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