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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,724)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Nyra's World

Sep 03, 2024  on Shopify

I am a new user of dser, needed some help with some issues i was facing with my shopify store. I clicked there live chat on facebook, Lucy was so amazing to help me with my questions and cleared my confusions. Thank you Lucy

FitBoutiqueStore

Sep 03, 2024  on Shopify

I would like to give thanks and appreciation to Blanca for assisting me with my account. She was very nice and understood the issues I was dealing with thanks for your support and stay sweet!

Panovus

Sep 03, 2024  on Shopify

I was asissted by a worker named Holly and it was a pleasure to work with her. She has a very friendly demeanor and responded to my texts vividly. She quickly understood my issues and helped me to fix them with incredible efficiency. Truly an amazing experience!

PixelSK

Sep 03, 2024  on Shopify

excellent app,really good communication i had some problem with my payments and Blanca from the help center service took care of the problem in seconds and left me very satisfied.

Ozio Web Store

Sep 03, 2024  on Shopify

I had a problem with an issue about havng products on my website but on the website it was written Out of stock for almost all my product. With the help of my agent, i change the settings for the shipment and everything is ok now.

Aurina Nova

Sep 03, 2024  on Shopify

Very good and helpful Customer service by Zina On Facebook Messenger she explained everything to me.

OrderJungle, LLC

Sep 03, 2024  on Shopify

I spoke with Wendy and she was wonderful. Prompt, Knowledgeable and Pleasant. Issue was resolved quickly and seamlessly.

Ete Vogue

Sep 03, 2024  on Shopify

Top tier support! I was facing issues with my account in AliExpress but Zico with their support team was very helpful and responded within minutes! They helped me to find a solution to my problem fairly quickly and I am very satisfied with the platform thanks to Zico’s help!

Instasoles

Sep 03, 2024  on Shopify

Had some suppliers problems and reached out through live chat. Wendy was an amazing helped and explained me the issue and helped me to resolve it quickly!

MarvelSphere

Sep 03, 2024  on Shopify

Olivia has been very helpful, she guided me nicely and made sure I understood my issues properly. Even though my issue didn't get fixed yet due to processing time but Olivia has a great patience, she explained how fix my issues later in full detail. a very great customer service! Keep up the good work Olivia :)

ShopiTry

Sep 03, 2024  on Shopify

Excellent support service, my issue was sorted by Olivia in a couple of minutes. No hanging on the chat immediate replies. Thank you so much and appriciated your service.

MR. BIGGZ SHOP

Sep 03, 2024  on Shopify

Today I had the pleasure of working with Colleen on a few order issues in my shop. Colleen was very helpful and exercised extreme patience with me as I am not to tech savvy. Colleen walked me through the processes that I needed to complete and with her help I was able to resolve all issues. I am very grateful for her help and satisfied.

Treamfly

Sep 03, 2024  on Shopify

I recently reached out to Drser Support for help with removing my old PayPal account and setting up a new one, and I couldn’t be happier with the assistance I received! Vivian was incredibly helpful, patient, and guided me through each step of the process. She made everything so easy and stress-free, and I really appreciated her friendly approach. Thank you, Vivian, for your excellent support! I highly recommend Drser Support to anyone in need of professional and efficient help.

BreezyPaw

Sep 03, 2024  on Shopify

I had a problem, contacted support and Olivia came within less than a minute, understood my problem and quickly fixed it!

Mix&Mug

Sep 03, 2024  on Shopify

Thanks to Vivian for detailed help on how import works on DSers. I found out all the information I needed in a couple of minutes:)

Regive

Sep 03, 2024  on Shopify

I have a great experience with DS staff's service! the staff was knowledgable and solved my issue patiently and clearly. I was really appreciated with DS!

Omega Goods

Sep 03, 2024  on Shopify

Aurora was very helpful and guided me through all the steps necessary to understand how to fulfill the orders!

Hydro Cannon

Sep 03, 2024  on Shopify

Outstanding Service from Vivian! Vivian provided top-notch support when I needed help with my Shopify store. She was not only highly skilled but also very attentive to my needs. Vivian took the time to explain everything clearly and made sure that all my issues were resolved quickly and efficiently. Her friendly and professional approach made the whole process smooth and stress-free. I’m extremely grateful for her assistance and would highly recommend her to anyone needing help!

HUDuck

Sep 03, 2024  on Shopify

Gran plataforma para hacer Dropshipping, muy intuitiva y fácil de usar. Aparte con una duda que tuve, escribí a atención al cliente y Wendy me contestó en menos de 5 minutos solucionándomela. La recomiendo!

coloriage

Sep 03, 2024  on Shopify

便利なアプリ 今、エラーで決済が使えないので問い合わせをしました。 1日も早く直ることを願っています。 Vivianが担当してくれ、チャットでのやり取りはとてもスムーズでした。

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