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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,731)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Awesome Finland Shop

Sep 07, 2024  on Shopify

Very good costumer service, i love it. They are so fast, can't believe it. The app interface isn't but she was very helpful. Krystal asked for the review so here it is!

Lynabuy

Sep 07, 2024  on Shopify

Kudos to agent Luna. Very prompt, straightforward, and time-efficient in assisting me regarding an issue I need clarifying. Good job.

Palace Royal Pets

Sep 07, 2024  on Shopify

I had an excellent experience with the service! Cloe was incredibly efficient and attentive throughout the entire process. Everything was handled swiftly, and I was impressed by how quickly she managed to complete everything. I highly recommend Cloe to anyone looking for fast and reliable service

Scented Sanctuaries

Sep 07, 2024  on Shopify

Rita was the best customer service agent I have met across any form of customer service throughout my life. She went beyond all the measures to make sure the customer is satisfied. She deserves everything for her dedicated service.

crownroyalshops

Sep 07, 2024  on Shopify

I recently had the pleasure of using DSers for my dropshipping needs, and I must say, the platform is both intuitive and efficient. However, the highlight of my experience was the exceptional support I received from Rita. Her dedication and expertise made resolving my issues smooth and stress-free. Rita's prompt responses and clear guidance truly went above and beyond. Thanks to her, I can confidently navigate DSers and make the most of its features. Highly recommend both the platform and the fantastic support team!

Little Learners Nook

Sep 07, 2024  on Shopify

Obtive um excelente atendimento da Rita . Estava tentando processar minha primeira compra e ela foi super atenciosa, prestativa e paciente. Me auxiliou em todos os passos.

Saving Your Kitchen

Sep 07, 2024  on Shopify

The support team, specifically Rita, was beyond helpful with supporting my store and helping me efficiently solve the issues I was encountering (user error). Cannot saying enough good things about this support team.

Urban Vibe Lights

Sep 07, 2024  on Shopify

Positive interaction with Celia, she helped to solve my multiple store issue within an hour. Wasn't expecting to have it resolved till after the weekend. thanks for our help!

Leighford

Sep 07, 2024  on Shopify

great customer service & very nice support staff, the best ive ever experienced. So glad i got this app

Gofionafashion

Sep 07, 2024  on Shopify

Big thank to Miss Lydia , she help me to solve my issue and make me verry happy because for saving my time to update all my product in on click only thank you too much dear i appreciate your honestly work

JJ Market

Sep 07, 2024  on Shopify

This app is just amazing. Good interface, innovative system and nice support. Ms Maria saved my day.

GLOUSKIN

Sep 07, 2024  on Shopify

This is the first time I am using the live chat to get some help with my order. I couldn't place my order because there was some issue with the shipping details. Gloria was my assistant in the live chat and she did a wonderful job, just a few messages she solved the problem and I could carry on with my order. Amazing experience and help from Gloria.

Nude Nest

Sep 07, 2024  on Shopify

Efficient, specific and fast service Thank you very much for everything and I will join your paid program as soon as possible

My Happy Paws Haven

Sep 07, 2024  on Shopify

I had a very positive experience with ZICO ,the support team member. I must say, he is such an adorable Dser Staff who is trying to handle my issue promptly and professionally. From the moment I reached out, he is so patience and provided me with clear guidance and ensured the whole process was as smooth as possible. His prompt responses and attention to detail made me feel confident that my concerns were being taken seriously. I truly appreciate the level of support I received and would highly recommended their services to anyone.

Epic Gear Central

Sep 07, 2024  on Shopify

I recently had a problem with completing an order. It was a weekend and late at night. Aliexpress said the order was in good standing, and Dsers said the order was canceled. Ivan was able to help me correct this issue quickly and efficiently. I highly recommend this app for all shopify store owners

KOSMETIK-ÄSTHETIK

Sep 07, 2024  on Shopify

Best service ever! Chrissy took a lot of time to help me with my process. We solved the problem super quickly. Everything worked. Thank you for the great service and your patience! I really appreciate that! And thank you Tiffany to! You are the best Chrissy & Tiffany!

acid.

Sep 07, 2024  on Shopify

I was very confused with the DSers mapping and Vivian helped me really quick on solving my issue. The customer service is truely fast. Thankyou

San Chayil Donna

Sep 07, 2024  on Shopify

A Aurora me auxiliou em uma pequena emergência na troca de fornecedores, eu não conseguia resolver sozinha e ela foi incrível! Obrigada pelo suporte.

Forever Growth

Sep 07, 2024  on Shopify

I was confused on a matter and I was quickly assisted and the matter was solved rather expeditiously.

Pumpkin Slides

Sep 07, 2024  on Shopify

Vivian from Customer support helped me with my fufillment issues in 5 minutes super helpfull ! also took care of a few bugs i was back in business in under 10 minutes. Customer support is truly wonderfull

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