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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,731)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

My Store

Sep 11, 2024  on Shopify

Really great Customer Service. Reached out to them because I was having issues with setting up my account and editing my products and Sandy was a great help.

Cyber Street One

Sep 11, 2024  on Shopify

I am incredibly grateful for the outstanding support provided by Sandy in resolving the issues with my website. Her expertise and dedication were evident from start to finish. She approached the problem with a keen eye for detail and a solution-oriented mindset, ensuring that every aspect was addressed efficiently. Her communication was clear. Thanks to her help, my website is now running perfectly.

Essencial Wear

Sep 11, 2024  on Shopify

A Rin me ajudou ,muito !! e foi muito rapida e certa no atendimento ! me poupou muito tempo , aprendi bastante com o que disse ! Obrigado RIN !

AdornMe

Sep 11, 2024  on Shopify

Only started today dropshipping, needed help, contacted help desk and Rin at Dsers was patient and helped me with my issue, great service Rin, thankyou

My Store

Sep 11, 2024  on Shopify

Isak He gave me the answers I was looking for. I got a very quick feedback. Good customer service so far. Thanks

L'ideale

Sep 11, 2024  on Shopify

Service was great and quick. Helped me really quickly and solved my problem. Very satisfied! Thank you Isak!

R&A

Sep 11, 2024  on Shopify

i had the pleasure to speak with Villanelle and she helped me through a tough task for me she is extremely knowable about her job i hope i get her again. thanks ryan

Surf 2 Packers

Sep 11, 2024  on Shopify

Bianca was really patient sorting out an issue with our account. She was very clear and didn't hesitate in explaining the same thing twice, or even three times. Thanks Bianca, we really appreciate your help!

ANEA

Sep 11, 2024  on Shopify

"Incredible Service!" The support team was fast, efficient, and super helpful. They resolved my issue in no time, and their communication was clear. Highly recommend! Big thanks for Blanca.

KIVALA

Sep 11, 2024  on Shopify

Très bonne application et super pratique. Avec une assistance super réactive. Blanca a résolue mon problème en un rien de temps.

Nyroth Store

Sep 11, 2024  on Shopify

I appreciated Blanca for your quick respond and helpful support me around questions on products. Thank you so much!!

BroSis Store

Sep 11, 2024  on Shopify

I recently encountered a minor issue with Dsers and was pleasantly surprised by their exceptional customer support. When I reached out to their help center, I was greeted by a knowledgeable and patient representative who took the time to understand my problem. They guided me through the process step-by-step, ensuring I was fully equipped to resolve the issue. The level of service I received was truly outstanding and has solidified my trust in Dsers.

The Marvel Store

Sep 11, 2024  on Shopify

I recently reached out to DSers customer support regarding how to map a supplier or change an existing supplier for my products. The support agent, Adele, was prompt in their response and guided me through the process efficiently. However, I still had some confusion about switching suppliers for a product that had already been listed. A clearer step-by-step guide or walkthrough would be helpful in understanding the process of supplier mapping, especially when switching to a new supplier. Overall, Adele was helpful and professional.

PRACTICAL USE ITEMS

Sep 11, 2024  on Shopify

I had my first sale today and was having a few issues with DSers connecting to Ali Express Chloe from DSers was quick to respond and made me realise with good question prompting that it was a 101 error where I was in my personal Ali Express account She was also available for other questions I had as well

UpZeen

Sep 10, 2024  on Shopify

They are awesome with the support, Marry was fantastic and helped me to solve my issue. 100% reccommended.

Kidiy

Sep 10, 2024  on Shopify

I was stuck fulfilling my first few order and I contacted Dsers messenger. And then Chloe from Dsers came to a rescue. She helped me to understand so many things and answered all my stupid questions. 5 Start for her. ❤️

Nadis Stores

Sep 10, 2024  on Shopify

Honestly, I am overwhelmed with Joy. Vivian is such amazing support. She really tried to help me out tonight in fixing the serious challenge I had iny Shopify store. Everything is working fine now.

Blink Goods

Sep 10, 2024  on Shopify

I had a fantastic experience with Dsers, and I want to give a special shoutout to Colleen from the support team. He was incredibly helpful and resolved my issue quickly and efficiently. His professionalism and patience made all the difference, and I couldn't be more grateful. Thanks again, Colleen, for the excellent service!

Vinista Shop

Sep 10, 2024  on Shopify

very good support, i had a little problem with somthing and needed help and then my boy vivian from the Dsers support team helpt me out easy and clean very good

Fresh Io

Sep 10, 2024  on Shopify

I had a great experience with DSers-AliExpress Dropshipping thanks to Aurora, who provided excellent customer support. She was very helpful and clarified all my doubts efficiently. Her knowledge and professionalism made the whole process much smoother. I would highly recommend this app for anyone looking to streamline their dropshipping operations!

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