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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,731)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Harley Boutique

Sep 15, 2024  on Shopify

Spoke to Villanelle, great support! App takes 1-3 mins to change status from waiting payment to awaiting delivery

Toosnug

Sep 15, 2024  on Shopify

Been using Dsers for a good few months now, simply cannot fault the customer support received, from all agents. Both Nephele and Olivia sorted and answered my queries insanely fast!! Best service about that I've experienced of late. 5*

WellnessFabrik

Sep 15, 2024  on Shopify

I had an excellent experience with customer support on the Dsers app. The representative who assisted me was incredibly helpful, professional, and knowledgeable. They promptly addressed all my questions and concerns, making the entire process smooth and efficient. Their support truly made a difference, and I’m very appreciative of their assistance. Highly recommend their customer service!

Izabella James

Sep 15, 2024  on Shopify

Aurora was so helpful and patient and helped me figure out the issues a lot faster than I could ever figure them out myself! Dsers is a great resource!

oliva.

Sep 15, 2024  on Shopify

I had a great experience with DSers’ chat assistant, Vivian. She was super helpful and fixed all my issues really quickly. I asked a bunch of questions, and she answered every single one with no problems at all. Plus, her replies were fast and she was so polite the whole time. Honestly, it made everything so much easier, and I’m really happy with how smooth the process was. Huge thanks to Vivian and DSers for such awesome support!

HappyTails‘s Store

Sep 15, 2024  on Shopify

Why can't you link suppliers, can't log in to AliExpress, click on the login input box will refresh the page,Please reply me as soon as possible, I need to use it as soon as possible,my email address is [email protected]

Clint Roland

Sep 15, 2024  on Shopify

Thanks very much to Selena for all her incredible assistance and patience today. It is the first time using DSers and she professionally guided me through a lot. Congrats Selena for being so professional.

My Store

Sep 15, 2024  on Shopify

I was having difficulty finding the Paypal tracking set up and when I went to ask for help, Selena helped me find it in under 5 minutes and made sure I knew where to go from the main page step by step. Thank you!

Dona Pimentta

Sep 15, 2024  on Shopify

Muito obrigado pelo ótimo atendimento Vivian , resolveu um problema que eu estava tendo a muitos dias , obrigado pela paciência e dedicação comigo ❤️

shopping center

Sep 15, 2024  on Shopify

thank you very much for the support in the first steps and thank you for your patience and your good humor

Ms.Lit

Sep 15, 2024  on Shopify

Just starting to do Dropshipping, Vivian from customer service helped a lot. She is so kind and professional. Answered to all my questions very quickly. Thank u so much!

Katya & Liza Secrets

Sep 15, 2024  on Shopify

Thank you Lydia for all of your help and advice with my store. You are very knowledgeable, polite and patient. It is great working with you.

Dual Car Charger

Sep 15, 2024  on Shopify

Happy with the software. I had some questions and Raphael helped me very quickly thru the livechat. Appreciate his quick response

Happy Mom HQ

Sep 15, 2024  on Shopify

Lena was amazing to work with. She answered my message in chat within seconds. My supplier had discontinued the item and she not only helped me find a new suppier, she walked me through the process of cancelling my orders and resubmitting. Best service I've ever gotten from a dropshipping service!

Satan's Milk

Sep 14, 2024  on Shopify

Super and trustfull instant online help chat - that solved a problem that had been a growing pain. Shopify did not know what to do. But DSers did! Instant reply and help.

EmporiumPrime.ca

Sep 14, 2024  on Shopify

I had problem with placing one order and colleen fron Dsers support team really helped me fix my issue, Thanks a lot for the help

Dani and Ellie LLC

Sep 14, 2024  on Shopify

Rin is the best. Dsers is exactly the kind of program I am looking for but am so new to it. Rin was able to answer all of my questions with ease. Thank you so much.!!!!!!! The pricing markup is easy to adjust. Whoo hoo. Making a profit!

Nocturnal Drip

Sep 14, 2024  on Shopify

muy buena experiencia, me ayudo bastante en los problema que tuve, y pude solucionarlos, estoy muy agradecido

SportyGlow

Sep 14, 2024  on Shopify

Gracias al soporte de D-Sers siempre te responde al Email para cualquier duda y gracias a Cherry por la asistencia que me dió, muy amable y resolvió todas mis dudas

BABABAD

Sep 14, 2024  on Shopify

I chatted with Celia and it was very helpful. This app is also great for connecting Aliexpress products to your Shopify store.

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