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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,731)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Nacional Express

Sep 18, 2024  on Shopify

muito satisfeito com atendimendo de jacinta ,resolveu meu poblema em segundos muito gratificante . excelente

Essencial 360 ofertas

Sep 18, 2024  on Shopify

Fui muito bem atendida pela Luna para resolver um problema de importação de produtos para minha loja do Shopify. Ela resolveu tudo. Não poderia estar mais satisfeita com a Dsers pelo excelente trabalho. Meu agradecimento a Luna.

Melhores Promoções

Sep 18, 2024  on Shopify

Tive uma dúvida sobre o aplicativo e precisei reconfigurar e ao utilizar a ajuda do atendente da Dsers, de nome Chrissy, fiquei muito satisfeita com a atenção e forma didática e clara de ajudar, fazendo o problema ser resolvido. Fiquei muito muito satisfeita com o atendimento, educação presteza da Chrissy. Gratidão!

My Store

Sep 18, 2024  on Shopify

Chrissy, has helped me with a situation that I was lost and not able to figure out by my self. H e was great and guide me through out the process.

sleek-selections

Sep 18, 2024  on Shopify

so i just started to add my products from shopify and i was stuck on the mapping was just a silly thing i didnt do but Jacinta walked my through step by step was awesome, will update late what i think once i get doing it on my store:)

Enigara

Sep 18, 2024  on Shopify

I accidentally connected the wrong PayPal account for DSers to send tracking numbers to and was worried it would cause a lot of issues for my business. Thankfully, Krystal from customer service came to the rescue! She was extremely helpful and patient, walking me through the process step by step to delete the incorrect PayPal account and replace it with the right one. Krystal's professionalism and quick problem-solving made the whole experience stress-free. I couldn’t be more grateful for her assistance!

AH Homeware & Lifestyle

Sep 18, 2024  on Shopify

I recently encountered some issues with DSers and needed clarification about several options. I decided to use the live chat feature and was connected with Chrissy. I was thoroughly impressed by the quick and deeply explained responses she provided. Chrissy’s assistance was exceptional. She addressed my concerns with clarity and patience, ensuring that I fully understood each step. Her professionalism and expertise made the entire experience smooth and stress-free. It’s rare to find such dedicated and knowledgeable support, and this live chat support impressed me. amazing

CARTBLISS

Sep 18, 2024  on Shopify

Thank you, Luna, for your excellent service through DSers. I appreciate your help and quick response.

TrendyCase

Sep 18, 2024  on Shopify

I'm appreciate, It's first time to make Aliexpress ,DSers account and i had issues with connecting and requested for help support ,then i received the greet service support to help me with my account.

Our Livable Space

Sep 18, 2024  on Shopify

I’m more than happy with customer service DSerst , specifically with Chloe, he helps me super fast sort the issue I needed to having done asap.

Sleepmoon

Sep 17, 2024  on Shopify

Merci beaucoup à Célia pour son aide précieuse. Grâce à ses conseils, j’ai maintenant une meilleure compréhension de l’utilisation de DSers et je vais pouvoir utiliser l’application à 100%. Encore merci pour tes conseils toujours aussi précis !

CATCHYDREAM

Sep 17, 2024  on Shopify

I can't express how grateful I am for the help I received. The support was prompt, professional, and went above and beyond my expectations. Every question I had was addressed with clear explanations and a positive attitude, making the entire experience seamless. It's rare to find such dedicated and efficient assistance these days. Thank you for making things so much easier and for truly caring about providing the best service possible!

Sheraton Luxuries

Sep 17, 2024  on Shopify

I want to give a huge thanks to Jesse for their amazing support! Jesse was incredibly patient, knowledgeable, and helped me solve my issue quickly. I truly appreciate the extra effort and professionalism shown throughout the process. Thank you, Jesse, for making everything so much easier!

My Store

Sep 17, 2024  on Shopify

The live chat is so convenient. Only thing is that it's only done through facebook messenger. The rep I was talking to very very helpful with fast responses to my questions and concerns. My issue was resolved quickly.

VaruVibe

Sep 17, 2024  on Shopify

Raphael from DSers - Exceptional Service and Support! ⭐⭐⭐⭐⭐ I recently had the pleasure of working with Raphael from DSers, and I cannot recommend him highly enough! From the moment I reached out, Raphael was incredibly attentive, professional, and knowledgeable. He took the time to understand my needs and offered clear, step-by-step guidance that made the entire process smooth and efficient. Raphael's expertise in the platform is evident, and he went above and beyond to ensure all my questions were answered. Whether it was troubleshooting an issue or providing tips to optimize my workflow, his solutions were always spot-on. I truly appreciated his patience and dedication to making sure everything was running perfectly. If you're looking for someone who is not only skilled but also genuinely cares about customer success, Raphael is your go-to person. Thank you so much, Raphael, for your outstanding service! DSers is lucky to have you on their team. Highly recommend!

DBH Gift Shop

Sep 17, 2024  on Shopify

Isak was very knowledgeable and quickly assisted me with my troubleshooting. Fantastic customer service.

Slay By Rae

Sep 17, 2024  on Shopify

The new Customer Service live chat feature is a life saver! I messaged my issues and they helped me within minutes with an issues I've been trying to figure our for days. God Bless You!

givegiftsalways

Sep 17, 2024  on Shopify

Was having issues with my order, I had paid but the Shopify store was saying order unfulfilled, I contacted DSers and was fortunate to hook up with Sandy who within a few minutes looked into it and confirmed that my order had been paid and was waiting shipment. The way she communicated with me you could tell she loves her job. Wishing her all the best

NicheHook

Sep 17, 2024  on Shopify

I am literally happy to work with Dsers. Even if I have small doubts, they are very fast at responding and the Dsers staff is also very friendly. Also thanks to Sans for being so friendly and quick at helping.

Drive Pool

Sep 17, 2024  on Shopify

I want to give a big shoutout to Isak from Dsers for providing exceptional support. He went above and beyond to help me solve my issues quickly and effectively. His professionalism and dedication made the whole process smooth and stress-free. Thank you, Isak, for your outstanding service!

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