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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,214)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Villora

Oct 24, 2024  on Shopify

Excellent Service and Friendly Support I am absolutely impressed with the service that Dsers provides! I especially want to highlight Adele, who is always friendly, helpful, and professional. She answers my questions quickly and thoroughly, without any long waiting times. It’s truly a pleasure to work with a support team that is so dedicated and solution-oriented. Many thanks to Adele and the entire Dsers team for the outstanding service!

Ubundancy

Oct 24, 2024  on Shopify

I had a sync issue with my store and Chrissy was able to swiftly resolve the issue and explain what to look for in the future. Chrissy was a pleasure to work with. Great Customer Service!!!

SHAPPYDAY

Oct 24, 2024  on Shopify

I would like to take a moment to express my sincere appreciation for the exceptional support provided by the Dsers team. From the very first interaction, I was impressed by their professionalism and dedication to customer satisfaction. The support representatives were not only knowledgeable but also incredibly patient in addressing all my queries. They took the time to understand my concerns and provided clear, step-by-step guidance that made the entire process seamless. Their prompt responses and willingness to go the extra mile truly set them apart. I particularly appreciated how they followed up to ensure that my issues were resolved and that I was satisfied with the solutions provided. It’s rare to find such a commitment to customer care, and it made my experience with Dsers all the more positive. Thank you, Dsers Support, for your outstanding service! I look forward to continuing to work with you.

Sellyne Jewelry Designs

Oct 24, 2024  on Shopify

The customer support is always available… The customer support is available almost any time to answer questions about shipping, orders, etc. Till now (couple weeks ) I test my store and the whole DSers service, so I don't have test it in a really serious problem. I will come back!

Puffy Cuddle

Oct 24, 2024  on Shopify

Hello everyone! I just wanted to take a moment to share my experience with the DSers team, particularly with Chloe. I was in need of some assistance, and Chloe provided me with a perfect explanation that truly helped clarify everything I was struggling with. Her patience and clear communication made all the difference, and I genuinely appreciate the support she offered. It's not every day that you come across such dedicated customer service! DSers has proven to be an outstanding platform, and with team members like Chloe, it's easy to see why. If you're considering using DSers, I highly recommend it. Thank you again, Chloe, for your incredible help!

High Society

Oct 24, 2024  on Shopify

Lydia helped me out big time with using DSers and helping me fulfill an order. I am new to dropshipping and this is the support I needed to get on my feet and figure this out. Linda is the type of people that make customer service support simple and easy. Thanks again!

Sturdy Store

Oct 23, 2024  on Shopify

Rita was who I dealt with and she was great! She helped solve the problems I was having and was very polite while doing so. Thank you!

Official Z-Comfort

Oct 23, 2024  on Shopify

Great for beginners, especially because they have 24/7 support! Rin and Bianca should get raises! quick to answer and send lots of helpful screenshots.

Iggy Jay

Oct 23, 2024  on Shopify

Sans was AMAZING!! Patient, fast, understanding and kind. Really couldn't ask for more. Thank you!!

Anillo Antiestres Clarinova

Oct 23, 2024  on Shopify

Super service client réactif à n'importe quelle heure. J'ai eu un souci à 23h30 et mon problème a été résolu rapidement. Merci Rin pour la réactivité !

Smoky Protea

Oct 23, 2024  on Shopify

I just talked to Sandy after I spent two whole days with Shopify support and they could not resolve my issue, Sandy got me up and running within 3min. THANK YOU!

My Store

Oct 23, 2024  on Shopify

First and foremost, I believe the customer service is top tier and it's no like other. They're fast and committed to bring in the best possible service to you. You can learn fast from them and the customer service team will make you intrigue and comfortable to ask them questions about dropshipping and in general. I 100% recommend.

T700 Paddles

Oct 23, 2024  on Shopify

Sandy was very helpful with solving a problem I had when trying to get the app set up. Great service.

My Store

Oct 23, 2024  on Shopify

I have issues with my pricing rule settings which makes my product cost very high. but i was given a help by sandy, she's so brilliant she helped guide me thru the process, all was updated and okay. I am so pleased with her help.

Theresia Tiger

Oct 23, 2024  on Shopify

Ich hatte noch keinen Verkauf bisher aber bisher erleichtert es mir einiges und ich bin sehr zufrieden auch mit dem Kundensupport!

KLIWOO

Oct 23, 2024  on Shopify

Vraiment un grand merci a TERESA pour sa réactivité, son soutien, son aide claire et précise et sa gentillesse !

Candeluna

Oct 23, 2024  on Shopify

The staff is very supportive, and Villanelle has been excellent in helping me identify and clearly answer all of my questions. However, the integration with Tmall is not yet fully developed, which means dropshippers cannot directly contact Tmall suppliers—something I find a bit inconvenient

PupPuzzle™

Oct 23, 2024  on Shopify

Worked with Villanelle today! Great experience! Dived deep into my problem and provided me steps to solve it. Very fast and quality service!

Charlotte K Store

Oct 23, 2024  on Shopify

I had the best experience. Blanca was kind and helpful. She answered to all questions I had in a very professional way. Thanks, Blanca!

MY-KALU

Oct 23, 2024  on Shopify

Blanca is very friendly and helpful. She helped me a lot with my questions and always answered me quickly. You need people like that in customer service.

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