Excellent Customer Service, but Communication Options Could Improve I’ve been using DSers for my dropshipping business, and I have to say their customer service is fantastic! The support team is very responsive and helpful, especially when it comes to resolving issues quickly. They walked me through every step of the process, from account setup to order management, and I couldn’t be more satisfied with how knowledgeable and patient they were. That being said, the only improvement I would suggest is offering more communication channels beyond Facebook Messenger. While Messenger is convenient for some, it can be limiting. It would be great to have options like live chat on their website, email, or even phone support for more urgent or complex issues. Overall, DSers is an excellent tool, and the customer service team is top-notch. Expanding their communication channels would make the experience even better!

Chrissy supported me through out all my questions about Dsers, was truly helpful and patient, great service.

Estou muito satisfeito com os serviços e atendimento da Dsers, em especial ao atendimento da Chloe que me atendeu e solucionou minhas dúvidas de forma rápida e eficiente. Obrigado Chloe.

The support team has been incredibly helpful and responsive. They worked quickly to solve my issue and made the whole process smooth and easy. Really appreciate their dedication and professionalism!”

Zadalam proste pytanie na czacie i uzyskalam odpowiedz szybko i bez problemu. Dzieki temu moglam wrócic do mojego biznesu zamiast rozwiazywac problem z platformą.

I had a problem today with my Shopify store when connecting to Dsers, I contacted their support and luckily for me I got connected to Luna, I explained my problem and in a couple of minutes she informed me with the steps needed to fix my problem, and then I repeated what exactly what I will to confirm my understanding of the solution, she confirmed and I followed her instruction and in a matter of a minute I was able to log in again to my account, Luna was very helpful, supportive and she even did follow up with me to make sure that my problem is solved, thank you Luna for your amazing support.

Chloe was very helpful and understanding when questions where asked. helped me fulfil orders. helped me understand the process very pleased with the customer service I received.

The integration is great, pretty simple to use but the best part is the support, they're on the ball and quick to reply. it's easy as you do it through facebook messenger.

Gloria helped me out with a problem I had. She was very quick with response, she was nice and very helpful. I have solved my problems in less than 5 minutes. She is great!

Zico from the DSers support team did an amazing job with navigating me through a few processes. I'm grateful for his time, patience, kindness and teaching skills.

The support was fast and easy. Very professional and convenient. My assistant was excellent it was Wendy!

I recently had the pleasure of receiving assistance from Aimee through the Live Help portal, and I couldn't be more satisfied with the experience. Aimee was knowledgeable, incredibly responsive, and patient in addressing my concerns. She took the time to understand my issue fully and provided clear, actionable solutions. The chat interface was user-friendly, making it easy to communicate in real-time. Aimee's professionalism and dedication to helping me resolve my issue truly stood out. It’s refreshing to receive such excellent support when navigating challenges. I highly recommend utilizing the Live Help portal, especially if you can work with Aimee. Her exceptional support made my experience smooth and stress-free!

Absolutely amazing service I couldn’t ask for more they guide step by step with lot of patience excellent service there is still good people out there.

I had a very big problem late at night. Bianca solved the problem and I am very grateful. Thanks so much

Villanelle from DSers customer service is amazing, she unblocked a problem I had for weeks in 5 minutes. DSers is the best platform for dropshipping on Shopify in 2024!

Blanca was an absolute lifesaver in helping me with DSers and AliExpress integration! She answered all my questions quickly and clearly, making the process so much easier. Her expertise and guidance were spot on—couldn't have done it without her!

Very smoot and easy to navigate, the customer care service is superb, reached out to vannielle an agent of them and she helped me out with ease thanks alot Dsers for making the journey of dropshipping so easy to you

I have found using DSers a very useful app for my Shopify store. Whenever I have come unstuck whilst using the app their online assistance is excellent. I have learnt how to use the app a lot more successfully thanks to Esfania

Great application and very responsive customer service. Thanks to Lucy for her work and for bringing me her solutions quickly.

Amazing Support Team. I had pleasure getting first hand help from Blanca as new to Dsers. She had shown great patience in responding my every naive question and guided me through on each and every step. It's amazing experience.