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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,724)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Cozy Zones

Sep 02, 2024  on Shopify

Sandy assists me on the pricing rule, im very satisfied. thank you for making it ease for me. Hope you have a nice day!

Prime Care Products

Sep 02, 2024  on Shopify

Jesse was a big help. He/she solved my problem very quickly and was very courteous in the process. I appreciate the quick responses.

TOKCOZINHA

Sep 02, 2024  on Shopify

Isak foi fantástico no seu atendimento, com clareza nas orientações deixou-me tranquilo para passar as informações, parabéns por ter o Isak nesta equipe, sucesso pra ele e para todos

The Wolves' Corner

Sep 02, 2024  on Shopify

Maria was amazing and helped me understand some things with Temu that were not apparent to me. She was patient and helpful and extremely fast. I couldn't ask for better customer service help (this is coming from someone who does that for a living). Thank you!

Mostly Eclectic Shop

Sep 02, 2024  on Shopify

Rita was quick to respond a very patient with me! She helped me find an order I needed to fulfill; turns out it was on a different account! Thanks again Rita!

ECHO BOULEVARD

Sep 02, 2024  on Shopify

Brand new to this and I am still getting set-up but Celia and DSers provided excellent service. Answering my many questions with patience while doing so in an efficient manner. I'm sure that as a newbie I will have many more opportunities to interact with them.

Slay Boutique

Sep 02, 2024  on Shopify

Exceptional Support from Wendy at DSers! I had the pleasure of working with Wendy today, and I can't express enough how grateful I am for her outstanding service. She went above and beyond in helping me set up shipping rates and resolve some technical issues I was facing. Wendy was incredibly patient, knowledgeable, and efficient, making the entire process smooth and stress-free. Her attention to detail and commitment to customer satisfaction truly stood out. I highly recommend DSers, especially with such dedicated team members like Wendy on board! Thank you, Wendy, for your exceptional support!

Charm Haus

Sep 02, 2024  on Shopify

First time I needed to chat with the support and Zina did a great job explaining step by step making much easier to solve my problem!

Trail State

Sep 02, 2024  on Shopify

This app is fantastic and a huge help! I highly recommend it to anyone. The customer service is outstanding, especially Zina, who went above and beyond to assist me! x

Iman Elegance

Sep 02, 2024  on Shopify

I had the pleasure of working with Rfimp for DSers services, and the experience was exceptional! Their expertise and support made the entire process smooth and efficient. Rfimp's guidance was invaluable, helping me navigate and optimize my DSers setup effortlessly. Highly recommend their services to anyone looking for reliable and expert assistance!

Afkonza

Sep 02, 2024  on Shopify

Very good customer service, replied within 2 minutes. Solved and explained all the issues quite quick.

Sprint Moda

Sep 01, 2024  on Shopify

I love the support team of DSERS they are quick to respond easy to deal with. I am satisfied with their service! keep it up!

THESMSHOP

Sep 01, 2024  on Shopify

i have got helpful info from Vivian. i was struggling with 2 issues. Vivian helped with explaining so good with help of pictures. i am grateful and i appreciate. thank you

Merica Red

Sep 01, 2024  on Shopify

I am new to DSers and needed some help with shipping questions. Chrissy was very helpful and guided me thru the process and was quick to respond. She went above and beyond.

Home Elegance

Sep 01, 2024  on Shopify

"Chloe assisted me, and the service was excellent—quick, practical, and precise. I highly recommend using DSers.

LuxyXO

Sep 01, 2024  on Shopify

Chrissy helped me sync my products from shopify. well helped i not what was done. Chrissy just just hit sync and it was done. My old supplier was a nightmare. DSers gives you full control of your business unlike others where you cant do anything if the product is discontinued or out of stock

Fancy Gifting

Sep 01, 2024  on Shopify

Jacinta was very helpful with my issue today. Very knowledgeable and I was able to resolve my issue quickly.

CATCHiU

Sep 01, 2024  on Shopify

Thank you so much, Chrissy for your prompt and helpful assistance! Your support was incredibly friendly and efficient, making the process smooth and stress-free. I appreciate your patience and clear instructions. Keep up the great work, Chrissy!

Pocket pix

Sep 01, 2024  on Shopify

I only have thanks to say. Chloe was with me for 1 hour and a half helping me!! With a lot of patience, showing me the step by step to follow. And in this way she solved the big problem I had. In addition, she advised and guided me to have a better performance on the platform. Thanks Chloe!!! For more people like you!

Romy

Sep 01, 2024  on Shopify

Me atendio "Chrissy". La verdad que ha sido un encanto y ha tenido una paciencia infinita. Me a solucionado todos os problemas que tenia de una manera super facil y rapida. Ojala todo el mundo fuese igual.

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