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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Le Caneton

Sep 09, 2024  on Shopify

DSers support is very fast and efficient. They always answer quickly and eager to help. I'm a loyal customer for the past 2 years. Zina and Rfimp were very helpful during my last enquiry.

DreamChoice

Sep 09, 2024  on Shopify

I was little confused with the DSers mapping and Lena helped me really quick on solving my issue. The customer service is truely fast. Thankyou

Cookware Treasures

Sep 08, 2024  on Shopify

I had an incredible experience with Maria from the support team! From the moment I reached out, She was prompt, professional, and genuinely eager to help. Her communication was clear and courteous throughout, making the entire process smooth and stress-free. It's rare to find someone so dedicated to customer satisfaction!!

AstroVerse

Sep 08, 2024  on Shopify

We needed some help with our Shopify store products which we are using DSers to sell. We chatted with Maria and she helped us solved the problem really quickly, she was really nice, and helped us with more than what we originally asked for.

Simplicity By Me

Sep 08, 2024  on Shopify

I would highly recommend this company for your one stop shop and dropshipping needs. My rep name was celia.. she was very professional and provided me with great customer service and was very patient helping me fix my problem. Thank you.

Revital Eye Beauty

Sep 08, 2024  on Shopify

I was lucky to have been received by Maria who accompanied me with her professionalism and good humor. I highly recommend

Dolbrook

Sep 08, 2024  on Shopify

Love this app, vital to my business operations. Had a small issue and Maria helped me quickly solve the problem!

Online Faves

Sep 08, 2024  on Shopify

The assistant today was a tremendous help. I was guided step by step with directions and screen shots. The assistant was encouraging and professional and I needed this as this is my first order. Thank you again for your patience with me.

CarolsGifts

Sep 08, 2024  on Shopify

The support staff was really helpful today. I have been having an issue logging in. The issue was cleared in a matter of minutes! Thanks so much.

INSHOPY

Sep 08, 2024  on Shopify

I recently encountered an issue that I couldn’t resolve on my own, but Maria from the support team was able to assist me within minutes. Fantastic support!

ELECTRO ONLINE

Sep 08, 2024  on Shopify

I contacted customer service via Messenger. A service representative named Rfimp answered very quickly and solved the problem to my satisfaction

My Store

Sep 08, 2024  on Shopify

Had issues with the pricing rule. Reached out to the support team. Isak was quick to respond and shortly have my problems resolved. very helpful, thank you Isak great customer support!

Glowing Gadgets

Sep 08, 2024  on Shopify

Amazing app. It makes dropshipping very easy and simple. Their customer service is also very good, they respond very quickly and always have an answer to my questions. A big shoutout to Rita for all the help

Funfab

Sep 08, 2024  on Shopify

thanks you to Wendy! fo service help desk she was far away the best i can imagine 10/10 thanks you for the time invested and kindness

VXR

Sep 08, 2024  on Shopify

I’m more than happy with customer service DSerst , specifically with Wendy, she promptly helped me with a processing issue for a couple of our orders. She was very professional kind and effective Thanks again Wendy, appreciate you!

Tokyowai

Sep 08, 2024  on Shopify

I’ve been using the DSers dropshipping app for a few months now, and I’m genuinely impressed with its functionality and ease of use. Here’s why I think it’s a top choice for anyone in the dropshipping business: Seamless Integration: DSers integrates flawlessly with major e-commerce platforms like Shopify and WooCommerce. The setup was straightforward, and syncing my store took no time at all. Efficient Order Management: The bulk order processing feature is a lifesaver! I can place and manage orders in bulk, which significantly reduces the time spent on order fulfillment. This has allowed me to scale my business without getting bogged down in administrative tasks. Advanced Product Customization: DSers offers robust tools for customizing product details and pricing. The ability to set up different pricing rules and manage product variations has streamlined my product management process. Supplier Management: Finding and working with suppliers is much easier with DSers. The app provides a comprehensive list of suppliers and lets me compare prices and reviews, which helps in choosing the best options for my store. User-Friendly Interface: The dashboard is intuitive and easy to navigate. Whether you’re a dropshipping newbie or a seasoned pro, you’ll find the features and layout user-friendly. Reliable Support: The customer support team is responsive and knowledgeable. Any questions or issues I’ve had have been addressed promptly, which is always a plus.

F1 Car Cave

Sep 08, 2024  on Shopify

I am extremely satisfied with the service provided by Rfimp. He helped me quickly resolve an issue when importing products from AliExpress to DSers, where the products showed an abnormal status, even though they were fine on the AliExpress platform. Additionally, when mapping products, I received notifications that the product was abnormal, even though the products were good. Rfimp was extremely efficient and demonstrated a deep knowledge of the platform, offering excellent support. I highly recommend Rfimp’s service to anyone using DSers for dropshipping. Thank you so much for your quick and effective assistance!

Safety Gadgets

Sep 08, 2024  on Shopify

I thank Wendy for her kind and prompt service. I had a problem displaying the prices of the products I saved in my DSers, and she helped me solve this problem.

Narimi

Sep 08, 2024  on Shopify

Sehr zufrieden vor allem mit Aimee sie hat sehr viel geduld und hat sich sehr viel Zeit genommen um das Problem zu lösen

Frosti

Sep 08, 2024  on Shopify

I am very satisfied with their professionalism, I had a problem and they helped me immediately, so what can I say and thank you for the help given to me.

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