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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Charme Maison

Sep 04, 2024  on Shopify

I recently had an issue with the pricing, and I was fortunate enough to be assisted by Olivia from customer service. From the moment I reached out, she was attentive, friendly, and truly cared about resolving my problem. Not only did she address the issue quickly, but she also went above and beyond to ensure everything was taken care of efficiently. Her professionalism and dedication made the whole process smooth and stress-free. Thank you, Olivia, for your outstanding service! You turned a frustrating situation into a positive experience.

SafetyModa

Sep 04, 2024  on Shopify

The experience is very good as dealing with Vivian is very comfortable and she helped me with many things within a few minutes. Thank you for this service.

Urban Runner

Sep 04, 2024  on Shopify

Aurora has provided me with a 5 star service. The help I have recieved has been professional and to a high standard. I am very greatful...

Amazing Prices 4 U

Sep 04, 2024  on Shopify

Vivian was very helpful. She was very friendly as well as to the point and focused. At the beginning, she greeted me and I can't even think how many times she has said thank you. Great job Vivian. Thank you for the help.

Damuria

Sep 04, 2024  on Shopify

The Dsers support Team is great. Took plenty of time for my paniking and solved the problem pretty quick. Big Thanks to Selena!

MAMDS

Sep 04, 2024  on Shopify

The service call was made quickly and attentively, answering all my questions and giving me information I didn't know. Thank you for your service Vivian.

Casarmon

Sep 04, 2024  on Shopify

VIvian was very helpful and guided me through all the steps necessary to understand how to fulfill the orders!

Shop Premier Pick

Sep 04, 2024  on Shopify

Today Colleen helped me in answering my question! He was very helpful and sloved my issue real quick! Love this support!

My Store

Sep 04, 2024  on Shopify

Olivia was incredibly helpful very quickly. I needed to take care of an account issue and she was efficient in helping me out. Thank you!

zaramilo

Sep 04, 2024  on Shopify

I contacted DSERS support for several questions and Isak answered all my questions with clarity and speed, he explained everything to me to the letter and it was very nice, I recommend

Chloe's Purr Tees

Sep 04, 2024  on Shopify

I found that DSers-AliExpress Dropshipping is probably a great thing to have but I find the App itself very intrusive. My privacy is very important to me and it seems to be in every aspect of my computer. Please remove DSers and cancel any future correspondence.

ShopLaHoo

Sep 04, 2024  on Shopify

Isak är en klippa. Ha fixade alla mina problem på en handvändning. Jag är mycket nöjd med servicen! / John / Shoplahoo

Drakelite

Sep 04, 2024  on Shopify

"The support team's help turned my bad day with my first Shopify order into a great one! The conversation was very enthusiastic and helped me clearly understand the order fulfillment process on DSers and Shopify! 5 stars!

Moda Evoke

Sep 04, 2024  on Shopify

Isak helped us through with our first order. It was stressful but we could not have managed without him. Great tool and great service!

ElKari Brands

Sep 03, 2024  on Shopify

Hi there This is Villanelle from the customer service team. Glad to assist you today. They was very helpful and knowledgeable about what I needed to do. And let's not forget patient.

Nyra's World

Sep 03, 2024  on Shopify

I am a new user of dser, needed some help with some issues i was facing with my shopify store. I clicked there live chat on facebook, Lucy was so amazing to help me with my questions and cleared my confusions. Thank you Lucy

FitBoutiqueStore

Sep 03, 2024  on Shopify

I would like to give thanks and appreciation to Blanca for assisting me with my account. She was very nice and understood the issues I was dealing with thanks for your support and stay sweet!

Panovus

Sep 03, 2024  on Shopify

I was asissted by a worker named Holly and it was a pleasure to work with her. She has a very friendly demeanor and responded to my texts vividly. She quickly understood my issues and helped me to fix them with incredible efficiency. Truly an amazing experience!

PixelSK

Sep 03, 2024  on Shopify

excellent app,really good communication i had some problem with my payments and Blanca from the help center service took care of the problem in seconds and left me very satisfied.

Ozio Web Store

Sep 03, 2024  on Shopify

I had a problem with an issue about havng products on my website but on the website it was written Out of stock for almost all my product. With the help of my agent, i change the settings for the shipment and everything is ok now.

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