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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

MYPINTILI

Aug 26, 2024  on Shopify

The supporting team is amazing. I've had Lily, she helped me immediately and was very kind. Thank you Lily

Greenmart Land

Aug 26, 2024  on Shopify

Sure! Here’s a review for you: I had a great experience with Dsers’ agent. The response time was excellent, which made the entire process smooth and efficient. Highly recommend their service for anyone looking for prompt and helpful support!

Shuffs

Aug 26, 2024  on Shopify

Thank you Wendy from Dser. When I was having technical issues with my store, I turned to their customer service live chat feature. Not only did they quickly resolve a very frustrating issue, but the chat support was very helpful and professional. one of the chat agents. She made things a lot less frustrating. Thank you for quickly resolving my issues!

PopLockitShopit

Aug 26, 2024  on Shopify

Had a quick question about a minor point of confusion regarding fulfillment. Aimee helped me out quickly, and my issue was sorted! Love her positive attitude during the whole thing!

Petsika369

Aug 26, 2024  on Shopify

customer support service is amazing for quick solving problems with a patience and professionality. Until now I met Zina, Cloe and Villanelle. All are extremely respectable and professionals. Many Thanks to Dsers staff

Luxe Carrier

Aug 26, 2024  on Shopify

O suporte fez um excelente trabalho, foi muito paciente e atencioso mesmo eu ter demorado mais um bocado uma vez, melhor experiencia que tive na dsers até agora.

Lavender and Magic

Aug 26, 2024  on Shopify

Jacinta was very helpful when I couldn't access my app. She was very patient and professional as we together navigated through what I thought was a huge mess! She untangled it like the professional that she truly is. Thank you Jacinta!!!

bavoya

Aug 26, 2024  on Shopify

Der Support von DSern hat sich schnell gemeldet und mir bei meinem Problem geholfen. Obwohl die technische Schwierigkeit bei meiner Bestellung auf AliExpress noch nicht vollständig gelöst ist, wurde ich umfassend unterstützt und erhielt hilfreiche Vorschläge zur weiteren Vorgehensweise. Der Service war freundlich.

Victorylifestyle

Aug 26, 2024  on Shopify

Great service. Fast reply from the customer service. Are willing to help and find the solution you're looking for!

Elicon

Aug 26, 2024  on Shopify

it helps and solves everything for you. wonderful customer service that helps you immediately and is with you from the start until they help you solve your problem

My Store

Aug 26, 2024  on Shopify

Thank you so much, Luna for your prompt and helpful assistance! Your support was incredibly friendly and efficient, making the process smooth and stress-free. I appreciate your patience and clear instructions. Keep up the great work, Luna!

CBJ Generals

Aug 26, 2024  on Shopify

Thank you Chrissy for your great support and providing solid instructions to help me resolve my issue with DSer products showing "sold out" on my shopify store front end.

Riddle Flux

Aug 26, 2024  on Shopify

Célia me ajudou muito, obrigado pelas explicações, tirou todas as minhas dúvidas. Recomendo muito o dsers enquanto não tem um fornecedor direto para os produtos, é um app que salva muito a nossa vida. Mais uma vez obrigado.

REVIVO AVENUE

Aug 26, 2024  on Shopify

A big thank to Rita for helping me with fixing a problem with pushing products to Shopify. Thank you!!

Chat de Luxe

Aug 26, 2024  on Shopify

I had a problem ensuring that my Ali Express account was linked to Dsers and the agent was very professional and helpful. Thank you for the excellent service.

CozyLux™ Style

Aug 26, 2024  on Shopify

Excellent. I had issues with setting up not bcos of the app but bcos I'm very new to dropshipping. The advisor was very professional and very helpful There was not a question she struggles with and her directions and guidance were complete and highly informative. I'm grateful.

BeeBeeBuys

Aug 26, 2024  on Shopify

Tiffany was great she helped me with my problem immediately and was very pleasant. Thank you soo much Tiffany

Carammelo Pets

Aug 26, 2024  on Shopify

Incrível solução para dropshipping! O DSers é simplesmente essencial para quem trabalha com dropshipping via AliExpress. Este aplicativo revolucionou a forma como eu gerencio minhas operações diárias. Com ele, consigo encontrar fornecedores mais baratos e confiáveis, importar produtos de várias fontes e ainda otimizar meus lucros. A funcionalidade de fazer pedidos em massa é um grande diferencial – consigo processar centenas de pedidos com apenas um clique, economizando um tempo precioso. Além disso, o recurso de automação que rastreia automaticamente o status dos pedidos e pacotes facilita muito a gestão, especialmente quando você está lidando com várias lojas Shopify. O DSers tornou minhas operações mais rápidas, eficientes e lucrativas. Recomendo fortemente! Amazing Dropshipping Solution! DSers is simply essential for anyone working with AliExpress dropshipping. This app has revolutionized the way I manage my daily operations. With it, I can find cheaper and more reliable suppliers, import products from various sources, and optimize my profits. The bulk order feature is a game-changer—I can process hundreds of orders with just one click, saving valuable time. Additionally, the automation feature that automatically tracks order and package status makes management so much easier, especially when dealing with multiple Shopify stores. DSers has made my operations faster, more efficient, and more profitable. I highly recommend it!

All-in-One Haven

Aug 26, 2024  on Shopify

Thank you so much Chrissy for you help. She was very patient. She was very helpful, responsive and friendly. she went above and beyond to address my concerns/issues with fulfilling my orders. I appreciate her professionalism and the timely manner in which she handled everything. I would definitely reach out to her again!

Trocasy

Aug 26, 2024  on Shopify

Dsers team - Chloe was really patience enough to guide me setting up and integrating my shopify store.She answered all my queries in a professional manner.

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