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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

JCN Associates

Aug 19, 2024  on Shopify

Easy to navigate, user friendly and the customer service is superb. Special thanks to Zoe for helping me answer all my queries even after giving her a hard time.

Orbinexcel

Aug 19, 2024  on Shopify

Very useful app to implement into shopify for the main websites such as Aliexpress and Temu. Customer support is always available and in one instance Luna provided me with all the information and help to solve my queries

Casa Esperta

Aug 19, 2024  on Shopify

Im very happy with the customer service Dsers, Jacinta was very kind and helped me on all journey. Thanks

Your Happy Pet Shop

Aug 19, 2024  on Shopify

Christy was very helpful in resolving my account creation. I was very frustrated, and because of her expertise it was resolved, and I was happy and relieved

TopTrendyDeals

Aug 19, 2024  on Shopify

Very fast support, I just texted and they responded in less than 30 seconds. All problems were solved.

NexGen Commerce Shop

Aug 19, 2024  on Shopify

I want to take a moment to express my immense gratitude for Luna's exceptional assistance with placing orders on DSers. From the very beginning, Luna has been incredibly helpful, guiding me through every step with utmost patience and care. Her knowledge and dedication have made a world of difference, turning what could have been a challenging process into a smooth and efficient experience. Luna's professionalism and positive attitude are truly commendable. She goes above and beyond to ensure everything is handled flawlessly, and her willingness to assist is unmatched. It's rare to come across someone as amazing as Luna, and I believe she truly deserves recognition for her hard work and dedication. As a strong advocate for her, I would like to recommend a pay rise for Luna. She has certainly earned it with her outstanding performance. Thank you, Luna, for all your help and for being such a fantastic person. Keep up the great work! Fred Customer Services - NexGen Commerce Shop

Reed Hamilton

Aug 19, 2024  on Shopify

I was stuck with an address issue for a long time and I turned to their Customer Support staff. Luna from their Customer Support team was extremely helpful and patient with my issue and got it resolved very quick and efficiently. She was extremely nice too

Kid Hub

Aug 19, 2024  on Shopify

I had a great and helpful experience with Celia resolving my problem. She was prompt to solve my issue in a kind and smooth way. Highly recommend Dser for the amazing customer service. Thank you Celia for your great service!!

Neck Pain Fix

Aug 19, 2024  on Shopify

Ritta was helpful and pleasant. I do not know if my questions was answered completely. But I got a work around.

Ostuklikk

Aug 18, 2024  on Shopify

Hi Lena, I wanted to take a moment to thank you for the outstanding support you provided on DSers. Your assistance was prompt, professional, and incredibly helpful. You made the process much easier, and I truly appreciate your dedication to resolving the issue quickly. Thank you once again for your excellent service. It made a big difference!

Girls Galore

Aug 18, 2024  on Shopify

Very good service from Isak, he helped me, resolved my situations quickly, explains very well and is very friendly. I am happy with the service

Heart Whimsy

Aug 18, 2024  on Shopify

Sandy helped me today with an order that needed some changes!! she was awesome and friendly and it went smoothly!! Thank you Sandy :)

MYLA SPORT

Aug 18, 2024  on Shopify

Sandy went above and beyond for me today when I had a fulfillment issue. She not only explained it thoroughly to me step by step, but also actually went ahead and completed the whole order process that I was having difficulty with. I could not have done this without her today!

TechTrove

Aug 18, 2024  on Shopify

I loved Sandy service, she helped me a lot, she was very patient and helped me with everything, thank you for everything

KalinaKelly

Aug 18, 2024  on Shopify

I want to thank Isak for helping me with my issue. He was great and solved my problem! Thank you so much Isak!

The ink stone

Aug 18, 2024  on Shopify

Lena was extremely helpful. She answered all my questions and guided me in solving the problems I was having.

LePetitSabotier

Aug 18, 2024  on Shopify

Je tiens à exprimer ma gratitude envers Isak pour son aide exceptionnelle. Non seulement il a résolu mon problème rapidement, mais il l’a fait avec un professionnalisme et une courtoisie remarquables. Grâce à lui, ma boutique fonctionne parfaitement et je peux continuer à servir mes clients sans souci. Si vous avez besoin d’aide sur DSers, demandez Isak – vous ne serez pas déçu(e) ! Merci encore, Isak !

Global Shop Prime

Aug 18, 2024  on Shopify

Experiência EXCELENTE, fui muito bem atendido pelo Rafael, tirou todas as minhas duvidas, resolveu meu problema! Estava tentando há dias com o time do curso que comprei e ninguem resolveu. Mais uma vez, parabéns Rafael, continue sempre dedicado a entregar o melhor. Lyncon Ribeiro

XY thread

Aug 18, 2024  on Shopify

Lena helped me with my questions, and even pointed out the issues with my account I wasn't aware of. The app takes some time to get used to, but their customer service is amazing. Would recommend.

Pulora

Aug 18, 2024  on Shopify

Lena from the support team provided fast and efficient support. She quickly resolved my issue, ensuring that the order process went smoothly. I'm very satisfied with the service and the quick response time!

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