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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

ViralVault

Aug 13, 2024  on Shopify

Chrissy's support was very efficient, she was quick to contact me to solve a problem, thank you very much for the support.

Piloveart

Aug 12, 2024  on Shopify

Love this app and Dsers supporter Isak. You guys support me so quickly. Thank you guys so muchhh <3

BananaBelleRose

Aug 12, 2024  on Shopify

Ahh Maria was a breath of fresh air for me who is always feeling so lost on these confusing drop shipping businesses I am trying to learn. She was so kind patient and professional. Helped me quickly and if it werent for dear Maria my customers would be waiting for ever to get their orders. Literally! Thank you Maria!

Bonnie’s Blinkies

Aug 12, 2024  on Shopify

New to DSers and still learning - they have a 24/7 support team and very friendly and helpful - Thank you Tiffany

Favolor.com

Aug 12, 2024  on Shopify

Thank you Celia so much for your prompt and helpful assistance! Your support was incredibly friendly and efficient, making the process smooth and stress-free. Keep up the great work, Celia!

Hang Cosmetics

Aug 12, 2024  on Shopify

Lydia was exceptional in helping me navigate and understand the process to align Shopify and DSers. She was very helpful and showed examples for better comprehension.

Manirshow

Aug 12, 2024  on Shopify

Precisei do suporte da Dsers e fui muito bem atendido pelo ( RAFAEL ), que foi super atencioso e rápido na resolução do meu problema . Estão de parabéns !

The VoltVault

Aug 12, 2024  on Shopify

Had some issues with my product not loading onto my site (showing as sold out), spoke to a few people to no avail until I got to speak with Isak, 20 minutes later my website is up and running! 20/10 customer service and problem solving skills!! Thank you Isak for helping me sort everything out and get my shop running! :)

POXORA

Aug 12, 2024  on Shopify

Excellent support - A big thank you to Isak! The customer service was exceptionally fast and efficient. A special thank you goes to Isak who answered every question professionally and helpfully. The entire service exceeded my expectations.

L'Accessoire Chic d'Elisa

Aug 12, 2024  on Shopify

Merci beaucoup à Emma qui m'a aidé à régler très rapidement et facilement un problème de mot de passe. Merci également pour sa disponibilité.

Imperial Impact Inc

Aug 12, 2024  on Shopify

Isak was by far the best customer service rep I have ever interacted with he solved my problem quick without any mistakes or frustration given.

ALFA_ODO STORE

Aug 12, 2024  on Shopify

Blaca is a nice person she help me to fix some stuff she is very focused in his work, Wich is why I came to give review

Tu e-Mall

Aug 12, 2024  on Shopify

Hice una consulta respecto a una dificultad para generar un pedido, y me sorprendió lo rápido que Chrissy contestó mi email con la respuesta, hice los cambios y se solucionó todo, excelente servicio!!

Pawsify

Aug 12, 2024  on Shopify

Thanks Bianca, and all the other of the DSERS team that helped me in the past. When you need help, their service is super fast. keep it up!

Acaloa Blades

Aug 12, 2024  on Shopify

I was having trouble figuring something out for the store but Blanca from customer service came in and saved the day lol

ImpulsivePicks

Aug 12, 2024  on Shopify

Blanca was very helpful with my questions, everything answered in depth to make me understand properly. very helpful live chat service!

Home Vacuum Cupping

Aug 12, 2024  on Shopify

hi i have just had some incredible help from chloe straight to the point and resolved my issue straight away

WebbFynd

Aug 11, 2024  on Shopify

I received excellent support from Sandy at DSers regarding my dropshipping issues with Temu. She was responsive, knowledgeable, and provided clear guidance on transitioning to AliExpress. Despite the challenges, I truly appreciate her assistance!

Amigo Pescador

Aug 11, 2024  on Shopify

I had the privilege of being attended by Isak at Chat Dsers, was simply the best service I received in my life, I am very satisfied and grateful !!!!! Thank you Isak, people should learn from Cove how to perform excellent service!

Dispenzoo

Aug 11, 2024  on Shopify

Easy to use app, customer support is on point, Isak resolved all my questions in just a few minutes.

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