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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,724)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

ClosetCasuals

Jul 15, 2024  on Shopify

Olivia spent probably an hour helping me figure out a problem!! She was absolutely one of the most helpful people I have worked with. She was patient with me when I didn't understand, and explained everything in detail with pictures!! It's hard to "teach an old dog new tricks." But I'm trying! Thank you Olivia for your patience and excellent help!!

WheelCrafters

Jul 15, 2024  on Shopify

Vivian - She was of great help today! I really appreciate how quick she was to answer all my questions.

DigitalDynastyPro

Jul 15, 2024  on Shopify

Adele was a huge help in my desperate situation. Adele knew exactly what the problem was and walked me though the solution resulting in another happy buyer! DSers simplifies the DS fulfillment process. I am new to DSers but catching on pretty quick. It's a must for all AliExpress users!

My Store

Jul 15, 2024  on Shopify

I am thoroughly impressed with DSers! The support team, especially Chrissy, is incredibly responsive, and the features are top-notch. Since switching to DSers, my order fulfillment has become much faster and more reliable. Kudos to the team for creating such an excellent tool

Orionis Products

Jul 15, 2024  on Shopify

Exceptional support by Ivan. He was helpful, provided screenshots step by step and guided my efforts to correct a product import glitch. I am highly satisfied with Ders and the support of Ivan! Will definitely recommend!

maru-shop

Jul 15, 2024  on Shopify

This was the first time I used it and I could not get it right. But thanks to Chrissy's support, I was able to solve the problem successfully! I will be able to use DSers with confidence in the future!

Phantom Chic

Jul 15, 2024  on Shopify

After reaching out to another support site, I was so relieved when Chrissy took her time to figure out a solution. She provided me with exactly what I needed and is extremely knowledgeable of the Dsers platform as well as Shopify. I am so grateful.

Skinny Goose

Jul 15, 2024  on Shopify

Chrissy was patient, kind, fast and knowledgeable! For a first time store creater/ owner I have some difficulty managing when I hit a road block. Although, Chrissy was to the rescue and her efforts are greatly appreciated.

NewInov8

Jul 15, 2024  on Shopify

Since I started with DSers‑AliExpress Dropshipping is been uphill, your great customer service and all the improvement had make my job easier to manage my stores and continue growing. thank you for the support and lets continue working together.

The Best Store

Jul 15, 2024  on Shopify

As Always, Dsers's Ivan helps with anything we need to get back up an running in the correct direction, thank you!

Sereni Cycle

Jul 15, 2024  on Shopify

Thank you Maria for your help !!! I had a problem on stock synchronisation ahd she helped to solve it

FANAMERCH

Jul 15, 2024  on Shopify

Nice app, well built and very active support team, I stumbled across Tiffany and she handled my issues very professionally and quickly. I could only recommend the app !

Redimo

Jul 15, 2024  on Shopify

I got help from Maria with a fulfillment problem. She answered me REALLY fast and fixed the problem in less than 2 minutes. REALLY great customer service, I'm satisfied :)

CeeLDesigns

Jul 15, 2024  on Shopify

I have been dealing with your staff member Maria and I wish I could rate her 10 stars! Maria has been extremely helpful and very patient with me as I navigated a big problem I had created with some orders. Maria was very friendly, knowledgeable and professional in her manner. I can not thank Maria enough and her performance has been outstanding!

Chatmasté Zen

Jul 14, 2024  on Shopify

Thank you so Much Aimee for your quick service, I appreciate. I wanted to confirm if it was normal not to have received an email confirmation when I registered. Everything is fine.

Glowing Hat

Jul 14, 2024  on Shopify

Today I worked with Aimee and it was a wonderful experience! She was very helpful and guided me through the process reassuring me that there would be no troubles, Aimee was extremely patient and considerate, I hope to work with her in the future if I ever need help again!

Lucky Layne

Jul 14, 2024  on Shopify

I will start by saying "Thank You Blanca!" I appreciate your patience! Thank you for your extremely clear help! Wish all customer service was this good!

Pet-Master

Jul 14, 2024  on Shopify

i had a manipulation with two shopify account and one of it i was deactivated, so i thought my import list and all open orders will lost BUT BLANCA, thank you a lot dear, you really halp me, and save my nerve cells

SpinePrime

Jul 14, 2024  on Shopify

Sherry was really helpfull. Every question was solved quickly and in point. I recommend the app and this fellow person :)

PadPlace

Jul 14, 2024  on Shopify

its a first time i contacted with the support and i got answer in 1min and it was very helpful. Thank you very much!

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