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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

TimeTravelerCam

Jul 21, 2024  on Shopify

I had a issue processing and order, and in 5min with Vivian it was solved! Great customer care service!

clikkystore

Jul 21, 2024  on Shopify

have been using Desers for a while now and I am thoroughly impressed with the application. It’s incredibly user-friendly and has made managing my dropshipping business so much easier. What stands out the most is their excellent customer service. The support team is always responsive, helpful, and goes above and beyond to resolve any issues quickly. Highly recommend Desers for anyone in the dropshipping space!

Croissancenourisson

Jul 21, 2024  on Shopify

Je tiens à remercier (Ivan) Qui m'a répondu et a pris le temps de m'expliqué avec beaucoup de professionnalisme ! J'ai été répondu avec une très grande rapidité Merci beaucoup !!

Amrony

Jul 21, 2024  on Shopify

Today I contacted help center, and I got a wonderful help from an amazing assistant Chole. I'm glad to say she helped me so much to figure out what I needed to do, and Gladly I'm saying that I'm satisfied with her support and her time.

Olympsy

Jul 21, 2024  on Shopify

Customer service was a 13/10 with Chrissy. Helped me out with everything i needed today. Highly recommend. Thank you!!!

nenostore

Jul 21, 2024  on Shopify

I cannot describe in words how thankful i am for help from lovely person chloe really i have big broblem she help me and she was very patient and still with me till solved this problem and check that every thing is good

SmarterLife Center

Jul 21, 2024  on Shopify

I had the opportunity to speak with Tiffany and she handled the conversation very carefully and clarified my ideas very quickly

Ritzy4U

Jul 21, 2024  on Shopify

I'm really satisfied with DSers features, which save a lot of effort to me, and their customer support especially with Rita, which guides me in my first steps to integrate the app with my store.

Orionis Products

Jul 21, 2024  on Shopify

Exceptional support by Ivan. He was helpful, provided screenshots step by step and guided my efforts to correct a product import glitch. I am highly satisfied with Ders and the support of Ivan! Will definitely recommend! Myra was also phenomenal in helping me on another occasion!

activezone.co

Jul 21, 2024  on Shopify

hey i used aimee and OMG she was amazing i was stuck with wat to do to fix my promblem and was almost going to give up not only did she SAVE ME she helped explain it in a better way to help me understand it better plus she went above and beyond to help me fix my issure could not thank her enough she was trully amazing :)

Velourah

Jul 20, 2024  on Shopify

it's very nice to meet with Blanca and have a great discussion that we worked on she is a great communicator and kindhearted person.

Juelic

Jul 20, 2024  on Shopify

Super amazing! Villanelle help me to connect all the products from shopify to dsers! Its really awesome. Thank you!

My Store

Jul 20, 2024  on Shopify

I recommend everyone to get such a service His name is: Lucy Thank you very much, I appreciate the service and the kind heart to help You are a real cannon

PetVanta

Jul 20, 2024  on Shopify

Villanelle was so helpful. Her patience and willingness to help were above and beyond. Thank you Villanelle I really wish to speak with you again when in need for help!

Denimaster

Jul 20, 2024  on Shopify

Really a fantastic Service. Best automation and ease of listing products at store and then doing all the fulfillment just in few clicks. So, easy! And on top backed by dedicated customer support whenever it is required.

My Store

Jul 20, 2024  on Shopify

I spoke with Chloe through live chat. She resolved my issue so much quick. it would definitely recommend this

Minha loja

Jul 20, 2024  on Shopify

Krystal Muito Obrigado por toda a ajuda que me forneceu, me ajudou muito, e ainda vou entrar em contato caso precise de algo em. gostaria que você continuasse me ajudando

calm-dog

Jul 20, 2024  on Shopify

Hi, my name is Yosef and I'm quite new to this application and I wanted to remove a product and I didn't understand exactly how so I spoke to their representative named Chrissy who within a second explained to me what I should do Great representative I feel that you are not talking in vain

My Store

Jul 20, 2024  on Shopify

Dealing with Rita today has been a pleasure! Very simple instructions where given to me and allowed me to bundle up products. Would highly recommend!

BELIEVV

Jul 20, 2024  on Shopify

Very happy with the service I received from Maria. Very friendly and quick in my problem resolution. I like it when my problem is solved quickly and accurately. I recommend the app. What I also like is being able to use FB for chat, it increases speed, because sending screenshots is much easier. Thank you Dser team, thank you very much, Maria! You allowed me to remedy the situation with great clarity! She also changed the language to accommodate me, because I am French :)

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