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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

My Store

Jul 18, 2024  on Shopify

Everything was perfect, Sandy really help me a lot for finding a solution to my problem, thank you very much !

Elvira Collection World

Jul 18, 2024  on Shopify

Thank you so much Sandy for your help. I am now closer to my dreams. God bless and more power to you and to your team.

LaMasia Store

Jul 18, 2024  on Shopify

Blanca helped me, guided me through everything so I could solve it and it was a success, grateful, 100% recommended.

Innovative Home

Jul 17, 2024  on Shopify

I recommend this app. Very kind and fast customer service. My dearest Olivia from Dsers team never lets me down. Thank You!

Pressura

Jul 17, 2024  on Shopify

Hi, I just asked a question to Vivian and she was very quick to respond to what i needed! I suggest her a lot.

luxeqa

Jul 17, 2024  on Shopify

This is my first time contacting dsers customer service through messenger. I am really happy because of their service and espacially vivian who guided me. I had some questions and he answered them clearly. Really Appreciated.

Christmas Pyjamas

Jul 17, 2024  on Shopify

Very helpful support with Myra. Was very quick at answering my questions and very knowledgeable about the platform.

Happy Cloud

Jul 17, 2024  on Shopify

I took about 6 hours trying to figure out my issue , I watched a lot of youtube tutorials and not one person showed how I could fix my issue.Thanks to the great help I just received i am one step closer to opening my store !VERY PATIENT AND VERY HELPFUL !!!

WorldTech Store

Jul 17, 2024  on Shopify

Jesse was of great help today! I really appreciate how quick she was to answer all my questions. Thanks for your help.

Glow And Glamours

Jul 17, 2024  on Shopify

Isak is the one of the best professional agent who support me very quick like in seconds. i couldnt believe that he solve the issue in seconds which i was facing almost from a couple of weeks. thank u so so much isak u r a life saver

I-Qalees

Jul 17, 2024  on Shopify

i love the way the customer support officer explained to me .. very direct and simple to understand ... thank you so much for your helps :)

meowmode

Jul 17, 2024  on Shopify

Been using DSers for only a short time, but have got my first order and needed some help. Holly was amazing and helped me figure everything out and have things running extra smooth! Thank you so much Holly!!

Ylisaofertas.com

Jul 17, 2024  on Shopify

Não consigo entrar no APP porque pede senha para entrar sendo que eu nem criei a senha. Quando vou por a senha ele sai da tela muito confuso. No dsers não tem problema. O problema é quando vou entrar no aliexpress.

Emery London

Jul 17, 2024  on Shopify

I recently had the pleasure of interacting with Holly from the DSers support team regarding a customer return due to sizing issues. The entire experience was smooth and highly satisfactory. **Prompt Response:** Holly responded to my initial query within minutes, which was incredibly reassuring. The quick reply showed a high level of attentiveness and commitment to customer service. **Clear and Helpful Communication:** Holly’s messages were clear, concise, and polite. She provided direct answers and useful links to resources such as the DSers Help Center and YouTube channel, which I found very helpful for additional support. **Guidance and Assistance:** When I explained my situation, Holly confirmed my understanding that I need to initiate the return directly with the AliExpress supplier. Her confirmation helped clarify my next steps and made the process less daunting. **Professional and Friendly:** Throughout our interaction, Holly maintained a friendly and professional tone. It felt like she genuinely cared about resolving my issue and ensuring I had all the information I needed. Overall, Holly exemplified excellent customer service. Her quick and effective assistance made my experience with DSers a positive one. I highly recommend the DSers support team, and especially Holly, for anyone needing help with their dropshipping needs. Thank you, Holly, for your outstanding support! Rating: ⭐⭐⭐⭐⭐ (5/5)

Dana’s Macrame

Jul 17, 2024  on Shopify

When I had trouble finding things I reached out to the DSers Support Team. They were quick to reply and I found exactly what I was needing to know. Thank you so much! Dana

Snout Spot

Jul 17, 2024  on Shopify

Wendy, fue muy amable y empatica al ayudarme, afortunadamente resolvio mi problema y puedo seguir trabajando en mi tienda.

GoodssFindss

Jul 17, 2024  on Shopify

Vivian was a super star, it was my first order and she with all patient she guided with all process. 10000 start to her

Crisp Abodes

Jul 16, 2024  on Shopify

Rin provided exceptional service and helped me solve a few problems. Rin's knowledge of the DSers platform synced with Shopify was evident. Thank you!

Markat’s Shop

Jul 16, 2024  on Shopify

Rafael de dsers fue estupendo. me arreglo el cambio de moneda en un abrir y cerrar de ojos. Excelente servicio. muchas gracias.

SplashSnail

Jul 16, 2024  on Shopify

Worked with Raphael today after my first order and he was extremely helpful, quick efficient answers that got my questions satisfied. Thanks for his help and the DSERS team

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