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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Gremaci

Jul 16, 2024  on Shopify

I would like to extend my heartfelt thanks to Sandy from the Dsers Customer Service team. Your exceptional service truly deserves a 5-star rating! Thank you for going above and beyond to ensure our satisfaction.

One Million

Jul 16, 2024  on Shopify

Je suis très satisfaite de mon expérience avec le service client. La conseillère avec qui j'ai parlé a été professionnelle et rapide. Elle a répondu à mes questions clairement et a résolu mon problème efficacement. Si je pouvais mettre plus de 5 étoiles, je l'aurais fait. Merci pour ce bon service !!!

Popular Prod

Jul 16, 2024  on Shopify

j'ai eu besoin d'aide a plus de 23h passer est très surprisse j'ai eu une réponse très vite le problèmes a était résolue rapidement, très réactif je vous remercie

My Store

Jul 16, 2024  on Shopify

Thank you Rita for your help today. What I asked for was easy but I couln' t find it myself. But you were helpful, friendly and prompt.

Kinoko

Jul 16, 2024  on Shopify

Maria was super helpful! My aliexpress got disconnected and I couldn't find my orders. She looked into and shared with me step by step on how to resolve. Great communication.

SimplyChoice

Jul 16, 2024  on Shopify

Support einfach mega und super schnell, konnte mir auch bei jedem Problem schnell helfen. Der Support konnte meine Fragen und Probleme in meiner Sprache beantworten. Die App an sich ist auch extrem Essential für mich und bietet trotz, dass es Kostenlos ist, eine Menge an Möglichkeiten und Funktionen. Kann ich nur weiterempfehlen!

Hyperstone

Jul 16, 2024  on Shopify

Maria is incredible. She helps me with every problem, providing support and wisdom whenever I need it. Her patience and understanding make even the toughest challenges manageable. I can't thank her enough for her kindness and encouragement. She's not just helpful; she truly cares about my well-being. I love her so much. Maria is simply the best.

BUYNEFIT NG

Jul 16, 2024  on Shopify

Celia is a 5 star DSers support agent! I am very happy and very satisfied with the professionalism and manner with which my issue was resolved by Celia. This is sooooo good! I can only recommend the App. Thank you so much Celia and DSers support system.

Zinorea

Jul 16, 2024  on Shopify

Very good support, responsive, Zina is professional, pleasant and answered all my questions. Thank you very much.

Artigos do Lar

Jul 16, 2024  on Shopify

A Aimee ajudou muito no meu problema, estava com duvidas em relação aos custos e processamentos dos pedidos, é uma profissional excelente

Peppeuk Ltd

Jul 16, 2024  on Shopify

I am new to Dser and was feeling pretty confused on the processes. I spoke with Aimee and she was very patient and answered all of my questions. It was an easy process overall. Thank you.

Soin d'Or

Jul 16, 2024  on Shopify

Service client très professionnel et rapide , je remercie " Rfimp " pour son aide et son engagement !

AraStarry

Jul 16, 2024  on Shopify

Today I was dealing with a problem with changing supplier's in my store, but everything changes when I contacted Aimee, really helpful and fast. Aimee is really a professional one who helped me step by step in Dsers orders.

Vinyl Harmony

Jul 16, 2024  on Shopify

The customer service is 10/10, I like how the representative (Colleen) treated me during the interaction, they really know all the features of the app so every question is resolved easily, thank you!!

ShopViral

Jul 15, 2024  on Shopify

I love the customer care of Dsers but Colleen has made it incredible! very helpful and replying quickly, knowledgable and does very well :) you'd be lucky if colleen is your support agent :)

ClosetCasuals

Jul 15, 2024  on Shopify

Olivia spent probably an hour helping me figure out a problem!! She was absolutely one of the most helpful people I have worked with. She was patient with me when I didn't understand, and explained everything in detail with pictures!! It's hard to "teach an old dog new tricks." But I'm trying! Thank you Olivia for your patience and excellent help!!

WheelCrafters

Jul 15, 2024  on Shopify

Vivian - She was of great help today! I really appreciate how quick she was to answer all my questions.

DigitalDynastyPro

Jul 15, 2024  on Shopify

Adele was a huge help in my desperate situation. Adele knew exactly what the problem was and walked me though the solution resulting in another happy buyer! DSers simplifies the DS fulfillment process. I am new to DSers but catching on pretty quick. It's a must for all AliExpress users!

My Store

Jul 15, 2024  on Shopify

I am thoroughly impressed with DSers! The support team, especially Chrissy, is incredibly responsive, and the features are top-notch. Since switching to DSers, my order fulfillment has become much faster and more reliable. Kudos to the team for creating such an excellent tool

Orionis Products

Jul 15, 2024  on Shopify

Exceptional support by Ivan. He was helpful, provided screenshots step by step and guided my efforts to correct a product import glitch. I am highly satisfied with Ders and the support of Ivan! Will definitely recommend!

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