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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Home of Sallie

Jul 08, 2024  on Shopify

Great support 24/7. Really happy with all the help and the application is very easy to use and understand!

Astridia Bazaar

Jul 08, 2024  on Shopify

the customer service is amazing. even with all my questions, they took their time with me and resolved my concerns.

Bambino

Jul 08, 2024  on Shopify

Excellente appli, un vrai gain de temps. J'étais bloqué avec un problème de mode de livraison et je ne trouvais aucune solution. Après un échange via Messenger avec Lucy, elle a éclairci et résolu le problème en 3 minutes. Je recommande, très réactive et professionnelle. Merci !

MyRetroCade

Jul 07, 2024  on Shopify

The service has been excellent and I am impressed with how educational they are in helping to explain and how patient they are. Completely recommended

EchoTech

Jul 07, 2024  on Shopify

DSers boasts a user-friendly interface, making it a great choice for beginners venturing into dropshipping. Importing products, managing orders, and tracking shipments are all streamlined processes.

Ladylovesecrets

Jul 07, 2024  on Shopify

In summary, I can say that (Rita)has been an invaluable resource for me. Her help has been outstanding, and I am immensely grateful for everything she has done. If you are looking for someone who can truly make a positive difference, Rita is the one you need. Highly recommended!

Umbraphone

Jul 07, 2024  on Shopify

J'ai été accompagné par Sandy qui m'a expliqué efficacement comment gérer mon problème de Bundle. Très professionnelle et sympathique, j'ai compris rapidement comment faire ce que je voulais. Je recommande fortement !

Pawfect Picks

Jul 07, 2024  on Shopify

From the moment I reached out to her, Rin demonstrated exceptional professionalism, expertise, and dedication. Rin went above and beyond to understand my specific needs and provided tailored solutions that significantly improved my store's performance. Her in-depth knowledge of Shopify and AliExpress was evident in every interaction, and she patiently guided me through each step of the process, ensuring I felt confident and well-informed. Thanks to Rin's support, my store is now running smoothly, and I've seen a noticeable increase in sales and customer satisfaction. Her commitment to excellence and genuine care for her clients make her an invaluable asset. I highly recommend Rin to anyone looking for expert assistance with their Shopify store. She truly deserves more than 5 stars! Thank you, Rin, for your exceptional help and support! Warm regards, Chris Williams

TWINKLEMINT

Jul 07, 2024  on Shopify

customer sevice is amazing. They will guide you in simple way you cant even imagine. i really appreciate it. Thanks to vilanelle

Minha loja

Jul 07, 2024  on Shopify

Excelente atendimento. Tenho dificuldades com o uso das tecnologias, mas o atendimento de Lena foi satisfatório. Resolveu todas as minhas dúvidas e me fez sentir mais confiante para me aventurar no mundo do Drop. Parabéns muito qualificado (a) para atender.

Sensori™

Jul 07, 2024  on Shopify

Dsers is an amazing platform, with excellent customer service sandy really helped me out with all my inquires,and they have great product prices and wide selection easy integration overall great service! would highly reccomend

Torreus

Jul 07, 2024  on Shopify

DSer's customer support is amazingly fast and helpful each time I need it. It's the most cost efficient way to source products. Sherry a very thorough and helpful member of the support staff!

DeXhane Fine Clothing

Jul 07, 2024  on Shopify

The customer service is fast and efficient. Sans was very helpful and resolved my issue. Look forward to doing more business with/through DSers-AliExpress Dropshipping.

dog online

Jul 07, 2024  on Shopify

I want to say that the customer service is very kind and nice, a girl named Sherry helped me with a problem I had and she solved it quickly and professionally

Dashtore

Jul 07, 2024  on Shopify

Bianca was amazing! She helped me with my ali linking issue and knew exactly how to fix the problem! 100% HAPPY

LNOR

Jul 07, 2024  on Shopify

Do you know how sometimes you wake up and nothing is working right and everything is hard to do and understand? Yep. Had one of those and I fortunately landed on Lily for support! She helped me consolidate accounts and laid out every step quickly and efficiently. She makes you wish there was a way to request a customer service representative by name! Thank you DSers for hiring an incredible person!

Trendy Trail

Jul 07, 2024  on Shopify

Dsers is the best really, i needed some help with an issue i had and i got replied by Raphael within seconds, he solved my problem, was really helpful and nice!

My Store

Jul 07, 2024  on Shopify

I had a problem with the application uploading products, I was helped by Wendy who helped me from the first moment until the problem was solved, thank you very much excellent service

world products

Jul 07, 2024  on Shopify

Krystal is a great guy as service provider. I am really happy with Krystal guideline :) Thanks Krystal!

Khaadi Boutique ®

Jul 07, 2024  on Shopify

Excellent customer service experience, i had some issues where my orders weren't syncing across to the correct ali express account, and Sandy went above and beyond to resolve my issue, and even gave me some tips to get free shipping applied to all of my orders by using the chrome extension! 5 Stars.

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