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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

YoBagg

Jul 02, 2024  on Shopify

Blanca was very lovely and really fast processing our request. mt-07. really love the attention and the speed to be contacted by a member of the support team.

TwixTra

Jul 02, 2024  on Shopify

definitely essential for your shopify store! the customer support service is brilliant, extremely happy with my experience with DSER and to the gentlemen who helped me through the chat THANK YOU. He was extremely helpful and responsive. Outstanding. If your thinking about getting dser DO IT. Defo Recommend!

Coolfinder

Jul 02, 2024  on Shopify

this is one of the best apps i used in dropshiping i just got my first orders and it made more easier for me to fulfil the order

Liferlikeme LLC

Jul 02, 2024  on Shopify

Holly was very helpful and pleasant to work with. We found a solution for a problem the FAQs did not list, and she did a wonderful job of reporting it to her superiors for others to learn from. 10/10 satisfied

Dublu

Jul 02, 2024  on Shopify

The service was very excellent, delighted with this dsers platform and its attention, I was able to solve a problem. Thank you so much

Flip Fussion

Jul 02, 2024  on Shopify

I really love everything about the Dsers, their systems, interface, features, and especially the support team.

JOSEPHINE

Jul 02, 2024  on Shopify

j'ai eu une superbe expérience avec ce service le personnel est très agréable rapide et compétent je suis super satisfaite

Teched-Well

Jul 02, 2024  on Shopify

Ivan helped me today and he's one of the best from dsers in my opinion. No one helped as quickly as him. I really appreciate your support team.

Handn Company Ltd.

Jul 02, 2024  on Shopify

excelent - extremely annoying, it's not enough that they only advised me to contact one of their regional couriers and they want 5 stars - I scored 4 stars and wrote excellently - and they kept pestering me every day to change it to 5 stars

The Luma Cove

Jul 01, 2024  on Shopify

Via was an absolute delight to talk to. She was very quick to respond and was fast to solve all of my issues. Would recommend!

Get Gadget Go

Jul 01, 2024  on Shopify

I was stuck with something on my product mapping and Rita helped me very well. She did everything by herself and solved my problem. Thanks to Rita and Team

Bonitabe

Jul 01, 2024  on Shopify

Tive uma excelente experiência com atendente Rafael durante um suporte que precisei. Meu problema foi resolvido em minutos com um excelente atendimento.

Amarilis Terapias Integrativas

Jul 01, 2024  on Shopify

Muito bom o Aplicativo e o mais importante com um suporte excepcional, LENA me deu total atenção, super atenciosa e resolveu meu problema que já estava a quase um mês sem resolver. Agradeço de coração toda atenção.

Kommelix

Jul 01, 2024  on Shopify

I recently had the opportunity to work with Sandy from DSers customer service, and it was a fantastic experience. Sandy was extremely responsive and provided clear, concise answers to all my questions. Her professionalism and efficiency were impressive, making the process smooth and straightforward. I felt well-supported and confident in the solutions provided. I highly recommend DSers customer service and appreciate Sandy's excellent assistance.

Swift Card

Jul 01, 2024  on Shopify

Today, I received amazing and friendly support from Wendy. I had tried everything to solve my problem, but nothing worked. Fortunately, Wendy from support helped me out. If you get her assistance, your problem will surely be resolved. Thank you, Wendy, for your wonderful help! I hope I get you as my support again someday. ❤️

Kawaii Slippers

Jul 01, 2024  on Shopify

Villanelle was a great help in getting my orders fulfilled. Big thanks and shoutout to Villanelle. :) Should get a raise!!!!

L'accroche Manteau

Jul 01, 2024  on Shopify

Today Marry help me for the first time and solve my problems really quick. She was really professionnal and kind. She saved my day. Thank you for this good service.

VEAUTY

Jul 01, 2024  on Shopify

WOW! Their customer service is a different level. Special thanks for Blanca for doing so much to help me. I left Zendrop due to poor customer service, and with Dsers it is night and day. Literally every single question Blanca helped me and even did a lot of it for me, this is exactly what you need as a new drop shipper, 100% support. So happy I switched

Babymomjoy

Jul 01, 2024  on Shopify

Je suis extrêmement satisfaite du service client de DSERS. Leur réactivité est exemplaire, et ils font preuve d'une patience remarquable. Chaque interaction a été marquée par leur aimabilité et leur professionnalisme, ce qui rend l'expérience client vraiment agréable. Merci à toute l'équipe pour leur soutien constant et efficace !

My Store

Jul 01, 2024  on Shopify

I recently received my first order and I was worried that I wouldn't be able to synchronize the product correctly, it happened, I made a mistake.... After contacting support I got an instant response and help, I am very happy with the service! You are cool, thanks for your work)

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