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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

My Variety Store Guy

Jun 17, 2024  on Shopify

Wow, AliExpress are very supportive and I must say, they never disappoint. The variety of products, the prices, the shipping - everything is top-notch. The sellers are so reliable and communicative, and the customer service is always helpful. Nancy variety.

Keeda's Empire

Jun 17, 2024  on Shopify

Vivian was very helpful and it has been an ease using this app. I would recommend this app to anybody wanting to start their journey in ecommerce

Royal Maeve

Jun 17, 2024  on Shopify

I had the pleasure to work with Olivia! she was excellent and helped me with a little problem I had fulfilling my order, thank you so much Olivia, you were such a big help!

Paradis de Bébé

Jun 17, 2024  on Shopify

Vivian was incredibly helpful in resolving a setting issue . In just a few minutes, she managed to solve the problem that had been a major headache for a long time. I'm really grateful for her attention and assistance. Thanks, Vivian, for your exceptional help and support!

Dmr Importadora

Jun 17, 2024  on Shopify

We are starting the dropshipping process now and I needed support on two occasions. First I was helped by “Aimee” and then with another problem I was helped by “Aurora”. Both services were very good, quick and efficient. I was anxious about the need for help and was positively surprised by the support. Congratulations on your professionalism.

Loja Zenas

Jun 17, 2024  on Shopify

Ótimo serviço de suporte! O Dsers continua sendo uma plataforma que facilita o dia a dia de quem trabalha com ecommerce em 2024, desde a facilidade em processar pedidos até o suporte atencioso. Recomendo!

MGP VAREJO

Jun 17, 2024  on Shopify

Ola bom dia hoje precisei do suporte e fui rapidamente atendida por Selene, agradeço o auxilio. Adoro atendimento rápido !!!!!!

Small Town Girl

Jun 16, 2024  on Shopify

Spoke with Live Chat Agent Tiffany regarding my first Shopify store Customer order through DSer's which seemed relatively effortless with both DSer's, AliExpress and Shopify. However, after paying for order on Saturday, order showed as Awaiting Shipment, before Awaiting Fulfillment. The supplier had updated the Order numbers etc, but upon investigation, it was noted that it could be over 2 weeks before the Order was even shipped to my Customer. Tiffany was the Ultimate professional, and also caring and compassionate. She stayed calm, answered every question I had, even going so far as to include screenshots with her responses, so I could understand where to find the information she was directing me toward. She went well "over & above" her customary job description today in the assistance she lent to me, and I can only hope that the next new ECommerce business Owner is lucky enough to encounter Tiffany should he or she have a question with regard to their supplier journey with DSer's. Thank you so much for the wonderful service I received.

My Store

Jun 16, 2024  on Shopify

excelente plataforma, e o suporte é expecional, resolve tudo, tira todas as duvidas, hj fui atendido pelo sr Rafael, o atendimeto nota 10. parabens a toda equipe!!

Borachingu Cafe

Jun 16, 2024  on Shopify

Best Customer Service.. EVER!!! I had an issue and I chatted with Wendy. Not only did she tell me how to resolve the issue but she gave me pix and even walked me through with a step by step video she made just for me. Seriously... THANK YOU, WENDY!!! You're amazing!!! I fully recommend DSers and their customer service is just icing on the cake!!! :) :)

EcomXpressHips

Jun 16, 2024  on Shopify

Great support from Rita! She went beyond my expectations to give me the answers I needed to solve some of my issues.

Freelive store

Jun 16, 2024  on Shopify

agradeço muito pelo exelente atendimentoobtido. as respostas foram claras e sem demora, um atendimento humanizado, algo que precisamos muito hoje pois estamos com muita tecnologia e receber um atendimento assim é tudo de bom. obridaga

Hydro Flora™

Jun 16, 2024  on Shopify

Rita helped me out a lot with bundling my items through DSers, i forgot to check mark something in the settings that didn't allow me to sync my inventory with my shopify account, thanks so much Rita!

Mel2Design

Jun 16, 2024  on Shopify

they have a 24/7 help center so if i got problems with an order "Rita" helped me very well out of it. Keep going

Sou Ofertas

Jun 16, 2024  on Shopify

Como eu sou novo por aqui, eu tive uma experiência muito boa com a atendente que me ajudou e me orientou. Estou muito satisfeito. parabéns

Gadgetgholam

Jun 16, 2024  on Shopify

"DSers has been a game-changer for my dropshipping business! The integration with AliExpress is seamless, making order fulfillment much faster and easier. The bulk order feature is fantastic for processing multiple orders at once, saving me hours of manual work. Highly recommend DSers for anyone serious about scaling their dropshipping operations."Support is excellet! Thanks to Via I solved my issue less then 5min

Vibe Gadget

Jun 16, 2024  on Shopify

Aimee help me with my first order and I will remember her like my first one ) She was fast and realy gental )))

PeeWee Lamp

Jun 16, 2024  on Shopify

Been using DSers for over a year. Great experience and customer support is always helpful. Thanks Aimee : )

Evercozy

Jun 16, 2024  on Shopify

Very good. I was a little confused with my first order, but Myra from customer support was excellent at solving my problem.

Ionmakeup.com

Jun 16, 2024  on Shopify

I was clueless when I first joined, then I was helped by a 5 star across the board super star named "Colleen"! Hands down she never fails, and always goes above and beyond to make sure not only is my problem solved, but she literally taught me step by step how to do the solution myself! I HAVNT SEEN THAT KIND OF CUSTOMER SERVICE IN YEARS!!!!! GO COLLEEN!

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