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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Easons Beauty

Jun 27, 2024  on Shopify

Thank you so much "Rfimp" for working with me and solving my problem, your service was fast, quick and easy. Thanks again for helping me solve my situation. Excellent service

Zobart Store

Jun 27, 2024  on Shopify

I worked with Aimee today to help me with some issues - i couldn't see my orders appear in DSers. I could see them in my shopify only, but nothing happened in Dsers. I tried to purchase some items yesterday and couldnt see anything, then i uninstalled and installed again , connected everything But i had the same problem. So today Aimee helped me a lot with this issue . Now everything is working properly. Thanks so much Aimee. Great Job and great customer service. i am satisfied

Metal Logics, Inc.

Jun 27, 2024  on Shopify

The customer service representative, Holly, who helped me with a few minor issues was extremely fast, reliable, and communicative. We resolved the issues in very little time. The app has glitches at times but overall works well & the issues could be due to our poor internet. Overall, we love working with this dropshipping group and hope to do a lot more business with them.

WS BABY AND KIDS CLOTHING PLUS

Jun 26, 2024  on Shopify

The Advisor Ashley was easy to understand what I needed and it was easily solved. I gave 5 Stars for the experience that I had with your advisor.

Solaorbs

Jun 26, 2024  on Shopify

I spoke to Blanca on live support, and she was the kindest person I've ever encountered. She went the extra mile to assist me and made me feel reassured every step of the way.

Top Brand Signature

Jun 26, 2024  on Shopify

Great service. Blanca was very helpful, understand my problem and fixed it. Very appreciated. Great job!

Blastor Shop

Jun 26, 2024  on Shopify

I worked today with Lucy and she help me fixing the inventory correct amounts between my store, aliexpress and shopify thru dsers. She was very attencious, polite and fast response while it was taking care of my case.

kociolekshomecomfort

Jun 26, 2024  on Shopify

I was working with Lily today and she couldn't be more helpful A problem for me was just a piece cake for her to solve it for me. Great job thank you very much

Evolster

Jun 26, 2024  on Shopify

I want to express my sincere gratitude to Chloe for helping me resolve an issue. Her professionalism and attention to detail made the process smooth and pleasant. Thank you, Chloe!

Elec-trogrow

Jun 26, 2024  on Shopify

thank you ivan to help me about my customer order realy i want dsers bcouse you need help very pass to repy your questioning...thnak ivan again to help me.

solareyetech

Jun 26, 2024  on Shopify

Chrissy was extremely helpful in resolving my questions very quickly and efficiently. I was able to easily understand everything she explained. Thanks Chrissy for your helpfulness.

Jurismate

Jun 26, 2024  on Shopify

The customer services is excellent, big shout out to Chrissy, which was very helpful quickly. Dsers gives an enormous opportunity to grow a business, the Pro plan is a must have.

My Store

Jun 25, 2024  on Shopify

Estava com um problema para fazer login e não conseguia processar os meus pedidos. Entrei no suporte do Dser e um atendente chamado Via me ajudou bastante. Sem ele, eu não conseguiria resolver sozinho. O atendimento dele foi super rápido, educado, elegante e gentil do começo ao fim. Muito obrigado ao Via que me atendeu e resolveu meu problema!

Touche D'amour

Jun 25, 2024  on Shopify

Je suis tres satisfaite de vos service .Une bonne explication en plus vous être tres tres Rapides vos service est génial vraiment merci a l'équipe.

The802Gypsy

Jun 25, 2024  on Shopify

Amazing customer service today with Rita! She helped me troubleshoot a technical problem I was having with getting a product out promptly for a customer and made the process seamless. She went above and beyond and is a rock star in my mind. These little things make a huge difference in daily operations of running an online business. ❤️

Velo Express

Jun 25, 2024  on Shopify

Olá, precisei de suporte para um problema entre o Dsers e AliExpress, fui atendido pela Tiffany, excelente atendimento, muito prestativa e atenciosa para resolver de forma rápida o problema.

Confort Digital

Jun 25, 2024  on Shopify

La srita. Wendy me salvó la vida al solucionar el problema que tenía con mi tienda de Shopify donde todos los productos me aparecían como agotados. Wendy te mereces no 5 sino miles de estrellas.

The Nue Fluff

Jun 25, 2024  on Shopify

Recently, I had an issue with my order and reached out to DSers customer support. Sandy assisted me and was absolutely fantastic! She was patient, attentive, and resolved my problem quickly. Sandy's professionalism and kindness made the experience smooth and stress-free. Truly outstanding customer service!

Comprar Mais Barato

Jun 25, 2024  on Shopify

Excelente atendimento do Isak. Foi rápido e assertivo ao detectar que minha conta pessoal estava em conflito com a conta da loja. Está de parabens!!!

My ID Store

Jun 25, 2024  on Shopify

Thank you for your fast response and fast reacting.. very supportive and helpful .. however the problem is not solved as it's related to another service provider.. but you did a great job guys .. thank you

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