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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

The Simple Society

Jun 10, 2024  on Shopify

Isak helped resolve all of my issues promptly, i definitely recommend Dser's. Isak helped me through the 24/7 live messenger support chat. It is really handy when you run into a problem, theres always help!

Chill zones

Jun 10, 2024  on Shopify

I received help from Rfimp this morning, he was very helpful and fast with his responses. I appreciate the help and have no bad words to say.

My Store

Jun 10, 2024  on Shopify

Amazing app and the customer support is superb, especially Neva that helped me very quickly to solve all my issues.

Essential elegance

Jun 10, 2024  on Shopify

I used customer support for the first time today. vivian responded right away. he had accurate, detailed answers for me. he understood what I needed and gave me the solution in terms I could easily remember and implement!!!!!! thank you sooooo much for knowing your job so well and for being so kind!!!!!

Temple Of The Gods

Jun 10, 2024  on Shopify

Great app, Selena was very helpful when asking about how to set specialised settings up. Great instant service, would recommend

WEDODECOR HOME LLC

Jun 10, 2024  on Shopify

Vivian was such a excellent helper. She makes me understanding the situation and help fix the situation. She is helpful, king and friendly. Great personality, I love it. Thank again for your help today.

Salty Nancy

Jun 10, 2024  on Shopify

I just worked with Raphael and they were phenomenal! We troubleshot some issues with Payment and linking to AliExpress accounts and walked through everything with helpful screenshots along the way. SO happy to work with DSers and have a live, step-by-step process :) So happy & relieved :)

Minha loja

Jun 10, 2024  on Shopify

Estou gostando demais, ferramenta super intuitiva, o suporte fantástico, eu que estou começando a trabalhar com isso, sem experiência alguma, e eles tem me ajudado demais. Eu super indico

BetterLife

Jun 10, 2024  on Shopify

Working with Maria, the customer advisor in the DSERS app, was an absolute delight. Maria's expertise, patience, and commitment to excellence truly made a difference in my experience. She took the time to address all my queries with precision and offered invaluable guidance every step of the way. Maria's professionalism and dedication reflect highly on the DSERS app's commitment to customer satisfaction. Thank you, Maria, for your exceptional service!

My Store

Jun 10, 2024  on Shopify

Via was very helping and professionnal, I give 5 stars for this one. It was helping to place an order for my costumer. Thank you so much!

StarLineShop

Jun 10, 2024  on Shopify

Thank you very, very much Rita, you just saved my day I've been trying since early on and there was no way out. Thanks to you everything went well.

CuddleCloudCorner

Jun 10, 2024  on Shopify

Ich hatte mit Support ü DSERS aufgenommen. DIe Kollegin war die Rita... also absolute kompetenz wurde gezeigt, sehr nett und absolut hilfreich. Die Rückmeldung war prompt und fachlich. Absolut zufrieden

My Store

Jun 09, 2024  on Shopify

I would rate this app as 100%. My experience was awesome as a first-time user as Ivan taught and facilitated to resolve the issue with placing orders. Ivan made it beginner-friendly and I'm very grateful for such incredible assistance

Market Colombia

Jun 09, 2024  on Shopify

I have had a couple of concerns and Ralla, who was the person who assisted me, helped me at all times, was very helpful, cleared all my doubts and concerns and advised me to have a good sales experience. Thanks for everything Ralla!

Magic Of Childhood

Jun 09, 2024  on Shopify

Many thanks to the manager Rita, she very politely and quickly helped me with my problem, it’s just great. Thank you very much for your responsible work

Ange-Céleste

Jun 09, 2024  on Shopify

I spent more than 2 hours asking all different kind of questions about different issues i had and she helped me with all . Thank you so much.

Creativity

Jun 09, 2024  on Shopify

The app is great and when I had a problem, an attendant called Olivia gave me excellent help and solved my problem very quickly :))) I am very satisfied!

Docas store

Jun 09, 2024  on Shopify

I have received very good and lovely support from Selena. Thank you very much for your support and hope to cooperate with you for a long time.

Days of Spring

Jun 09, 2024  on Shopify

The customer support is next level brilliant. However I feel the pricing within DSer is slightly confusing. Even if you select product synchronisation with another country all prices are in US dollars. Be aware of this with pricing items in your store if not trading in US dollars.

cyn goodies

Jun 09, 2024  on Shopify

I gave Colleen 5 stars because she came on the chat to help me about 2 hours ago. She was so patient with this 70 1/2 year lady. She answered all of my questions. My email, password had to be reset. My account had to be reconnected with AliExpress & DSers. She did a great job!

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